We are seeking a highly motivated professional to fill a critical role within our dynamic team, where you will have the opportunity to drive meaningful impact and contribute to our organization’s strategic goals. The ideal candidate will possess a strong background in [industry/field], coupled with proven expertise in [specific skill or area], ensuring seamless execution of key responsibilities. Your primary duties will include [list 2-3 main responsibilities], with additional expectations to [list 2-3 secondary tasks], all while maintaining a commitment to excellence and innovation. Qualified applicants must demonstrate [key requirement 1], [key requirement 2], and [key requirement 3], along with exceptional problem-solving abilities and a collaborative mindset. This position offers a unique platform for growth, where your contributions will directly influence the success of our mission.
The Sales/Customer Service Executive will oversee the handling of new inquiries, proactively engage with potential clients, assess their immigration requirements, and effectively convert leads into completed sales.
You are also responsible for following up on existing leads, ensuring clear and consistent communication, and delivering precise details about our services to clients.
The successful applicant exhibits enthusiasm, strong persuasive abilities, and a commitment to achieving measurable outcomes.
Oversee and execute critical operational tasks, ensuring alignment with organizational objectives and industry standards. Manage cross-functional teams to facilitate seamless collaboration and drive project milestones effectively. Develop and implement strategic initiatives to enhance efficiency, productivity, and overall performance. Monitor key performance indicators to assess progress and identify opportunities for continuous improvement. Ensure compliance with regulatory requirements and internal policies while maintaining a focus on risk mitigation. Serve as a liaison between senior leadership and departmental teams to streamline communication and decision-making processes.
Drive lead generation and conversion efforts, ensuring a seamless transition from prospect identification to customer acquisition, and optimize the sales funnel to maximize conversion rates and revenue growth.
Respond to incoming inquiries via phone, WhatsApp, email, and in-person visits.
Transform prospective clients into paying customers by leveraging strong communication skills and consistent follow-up strategies.
Analyze clients’ requirements and deliver precise details regarding visa services.
Achieve monthly sales quotas while monitoring performance metrics to ensure consistent progress and goal attainment.
Client Relationship Management involves cultivating and maintaining strong, long-term partnerships with clients to ensure their needs are met, issues are resolved, and satisfaction remains high. This role requires a proactive approach to understanding client objectives, anticipating challenges, and delivering tailored solutions that foster trust and loyalty. Responsibilities include regular communication, addressing concerns promptly, and collaborating with internal teams to align services with client expectations. Strong interpersonal skills, a customer-centric mindset, and the ability to manage multiple relationships while maintaining professionalism are essential for success in this position.
Ensure consistent, courteous, and professional interactions with clients throughout all phases of engagement.
Establish and nurture high-integrity connections rooted in mutual trust to drive ongoing referrals and foster long-term client loyalty.
Deliver outstanding customer service and maintain high levels of client satisfaction through every interaction.
Provide comprehensive support to the Sales and Marketing departments by executing a range of strategic initiatives and operational tasks. Collaborate closely with team members to develop and implement promotional campaigns, track performance metrics, and analyze market trends to optimize outreach efforts. Assist in coordinating events, managing client communications, and maintaining updated records of sales activities and marketing materials. Ensure alignment with company objectives while delivering timely and accurate data to stakeholders to enhance decision-making processes.
Craft compelling sales proposals, detailed service breakdowns, and timely follow-up communications.
Contribute strategic input and actionable insights to enhance the effectiveness of marketing initiatives.
Collaborate on both digital and traditional marketing initiatives as needed.
Maintaining accurate records and generating comprehensive reports are essential responsibilities of this role. You will be tasked with preparing detailed documentation to support operational processes and ensure compliance with relevant standards. Additionally, you will analyze data to produce insightful reports that inform decision-making and drive continuous improvement within the organization.
Maintain precise documentation of client interactions and sales developments.
Prepare and submit comprehensive weekly reports to the Sales Manager for review and analysis.
Daily maintenance and updates to CRM and lead-tracking systems are required to ensure accurate and up-to-date information.
Requirements
A bachelor’s degree in Business Administration, Marketing, Communications, or a closely related discipline is required.
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Demonstrated success in sales, customer service, or telesales roles.
Proven ability to convey ideas clearly and influence stakeholders effectively is essential.
Capable of comprehending and articulating intricate details with precision and clarity.
Demonstrates exceptional follow-up proficiency and a proven track record in deal closure.
Results-driven and dynamic professional with a proven track record of delivering measurable outcomes. Exhibits strong self-assurance and a proactive approach to achieving organizational goals.
Maintains composure and achieves objectives effectively when facing tight deadlines and high-stakes environments.
Applicants must be based in Lagos, ideally within a convenient distance from the company’s office.
What We Offer
A monthly remuneration package of between N150,000 and N200,000, complemented by lucrative commission incentives, is offered.
Monthly performance-based financial rewards, including incentives and bonuses, are provided on a recurring basis to eligible employees.
We provide thorough training in immigration services, ensuring all team members are fully equipped with the necessary skills and knowledge to excel in their roles. This extensive training program covers every aspect of immigration services, from application processes to regulatory compliance, enabling staff to deliver accurate and efficient support to clients. Participants will gain in-depth expertise through hands-on learning and expert-led instruction, preparing them to navigate complex cases with confidence and professionalism.
You will have the chance to develop your career within a prestigious international company.
We thrive in a dynamic and supportive work environment that emphasizes both efficiency and collaboration.
go to method of application
Qualified applicants are encouraged to submit their updated CV and a tailored cover letter to hr@lawandvisas.com, ensuring the subject line includes the specific job title, such as “Customer Service/Sales Officer.”
Qualifications
BA/BSc/HND
