About the job
We seek a skilled Phone Servicing Technician to enhance our Retail Team as we expand and advance digital and financial inclusion initiatives across our markets.
We are seeking a motivated candidate to join our team in the capacity of [Job Title]. This position offers a unique opportunity to contribute to [specific project, department, or company goal], where you will be responsible for [key responsibility 1], [key responsibility 2], and [key responsibility 3]. The ideal candidate will possess strong [required skill 1], [required skill 2], and [required skill 3], along with [required experience or qualification, if applicable]. Additionally, the role requires proficiency in [specific tool, software, or methodology], and the ability to [specific soft skill or competency]. Successful performance in this role will involve [additional responsibility or outcome], ensuring alignment with [company objective or team goal]. If you meet these qualifications and are eager to bring your expertise to our organization, we encourage you to apply.
As a Phone Servicing Technician stationed in Nigeria, you will play a vital role in maintaining the operational integrity of our infrastructure. Your primary responsibilities will involve diagnosing, repairing, and restoring devices to optimal working condition, addressing both hardware malfunctions and software-related challenges, while ensuring thorough documentation to uphold quality standards across all service operations. Reporting directly to the Phone Servicing Lead, you will collaborate seamlessly with a skilled technical team to deliver efficient and reliable solutions.
About Us
DAKOTA, a leading pan-African fintech enterprise, has facilitated over $2 billion in credit to more than seven million customers spanning Kenya, Uganda, Nigeria, Ghana, and South Africa—55% of whom are first-time users of financial services. Employing over 2,300 staff and a network of 35,000 field agents, our mission extends beyond mere smartphone distribution; we are constructing the foundational infrastructure through which underserved communities generate income, accumulate savings, and foster economic growth. With customer satisfaction rates at 86%, and 70% leveraging their devices to support livelihoods, the role of a repair technician at DAKOTA carries a uniquely impactful purpose.
This position requires on-site presence at our offices in Nigeria, where you will collaborate with a diverse team of colleagues from our various markets and locations across the UK, Europe, and Africa. You will report directly to the Senior Lead of Phone Returns.
What Makes This Different
At a conventional repair facility, once a device is returned to a customer, the transaction concludes. However, at DAKOTA, the same equipment frequently serves as a vital income source, a gateway to credit, and a lifeline to financial services. The implications are significant, which is why our commitment to excellence remains unwavering.
What You’ll Be Doing
Diagnosing hardware and software malfunctions with specialized equipment, executing repairs, and conducting comprehensive post-repair evaluations, while meticulously documenting each device processed to ensure no oversight and to minimize customer wait times.
Clear communication with customers regarding technical issues and repair outcomes is essential, alongside seamless collaboration with team members and management to address intricate cases that extend beyond conventional troubleshooting methods.
Achieving productivity and turnaround targets while maintaining uncompromising quality standards are equally indispensable objectives, as neither can be sacrificed for the other.
What You’ll Need
Requires a secondary school certificate along with a pertinent technical qualification and at least two years of practical experience in mobile phone repair and servicing.
Demonstrates strong technical competency with specialized phone repair tools, diagnostic equipment, and service software, coupled with the capacity to independently diagnose and resolve intricate technical issues.
Demonstrates consistent, meticulous work habits and a polished demeanor in customer engagements, with proficiency in asset management systems and service ticketing tools.
Qualifications
Secondary School (SSCE) , Vocational
Experience Required
2 years
