We are seeking a detail-oriented professional to oversee key operational tasks, ensuring efficiency and adherence to established protocols. Your primary duties will include managing daily workflows, coordinating team activities, and maintaining accurate records to support organizational objectives. Additionally, you will be responsible for identifying process improvements, conducting performance evaluations, and addressing any discrepancies promptly. Strong analytical skills, proficiency in relevant software, and the ability to collaborate effectively with cross-functional teams are essential. Candidates must demonstrate a proven track record in a similar role, with exceptional organizational and problem-solving capabilities.
Overseeing e-commerce operations and managing the platform involves ensuring seamless transaction processes, optimizing digital storefront performance, and maintaining system integrity. This role requires expertise in platform configuration, user experience enhancement, and data-driven decision-making to drive sales growth and operational efficiency. Responsibilities include monitoring site functionality, troubleshooting technical issues, and implementing strategic improvements to enhance customer engagement and conversion rates. Proficiency in e-commerce platforms, analytics tools, and cross-functional collaboration is essential to align operations with business objectives.
Oversee the day-to-day functions of all e-commerce platforms—both proprietary and third-party—to guarantee consistent availability, precise listings, accurate pricing, effective promotional execution, and up-to-date content.
Ensure that all products, services, SKUs, and digital catalogs are accurately configured, maintained, and enhanced across every e-commerce platform.
Monitor platform performance, site availability, and the checkout process while ensuring a seamless user experience, identifying and escalating any issues immediately to facilitate swift resolution.
Collaborate with IT teams, external vendors, and third-party partners to address and resolve issues pertaining to platform or infrastructure functionality.
Order fulfillment and inventory coordination entail overseeing the end-to-end process of receiving, processing, packing, and delivering customer orders while ensuring optimal stock levels are maintained to meet demand efficiently. This role demands meticulous attention to detail, strong organizational skills, and proficiency in inventory management systems to track stock movements, reconcile discrepancies, and prevent shortages or excess inventory. Key responsibilities include managing order accuracy, coordinating with suppliers for timely restocking, and implementing strategies to streamline fulfillment operations. Candidates must demonstrate analytical abilities to forecast demand, mitigate supply chain risks, and uphold stringent quality control standards throughout the fulfillment lifecycle.
Ensure comprehensive management of order processing from start to finish, including fulfillment, returns, and cancellations, while consistently meeting established service level timelines.
Collaborate effectively with warehouse, logistics, and store teams to achieve the most efficient inventory distribution for e-commerce operations.
Monitor inventory levels, identify potential stock shortages, analyze turnover rates, and coordinate restocking schedules to maintain optimal product availability.
Efficiently oversee and minimize product returns, delivery delays, and fulfillment inaccuracies to enhance operational excellence and customer satisfaction.
Track and analyze performance metrics to evaluate progress and identify areas for improvement, ensuring data-driven decision-making and strategic insights for enhanced operational efficiency.
Monitor and document key performance indicators for the e-commerce platform, such as sales volume, average order value, conversion rates, cart abandonment rates, return percentages, order fulfillment durations, and overall customer satisfaction metrics.
Deliver precise operational data and actionable insights to facilitate forecast development and variance analysis.
Perform consistent analysis of e-channel performance data to detect variances in results, inefficiencies in operations, and potential areas for enhancement.
Compile weekly and monthly operational performance reports for the Head of E-commerce & Innovation.
Delivering exceptional customer experiences and upholding service excellence are central to this role, ensuring each client interaction exceeds expectations through attentive listening, problem resolution, and proactive support.
Deliver a uniform and exceptional customer experience across every e-commerce interaction point.
Monitor customer feedback, complaints, and satisfaction metrics, including NPS scores and satisfaction indices, and initiate corrective actions as necessary to address any deficiencies.
Collaborate with customer service teams to enhance response times, increase resolution rates, and elevate overall service quality.
Provide assistance with marketing initiatives and campaign implementation efforts to ensure seamless execution and alignment with strategic objectives.
Execute online promotions, campaigns, product launches, and digital marketing initiatives with precision and effectiveness.
Ensure that all campaigns are operationally ready by verifying inventory availability, configuring platforms appropriately, and confirming fulfillment capacity.
Monitor operational metrics associated with campaigns, including traffic analysis, conversion rates, and the efficiency of order fulfillment processes.
Process Improvement and Compliance: Responsibilities include identifying inefficiencies, analyzing workflows, and implementing solutions to enhance productivity and quality. Additionally, you will ensure all processes adhere to regulatory standards, internal policies, and industry best practices. This role requires a strong understanding of compliance frameworks, meticulous attention to detail, and the ability to document procedures accurately. Collaboration with cross-functional teams will be essential to drive continuous improvement and maintain operational excellence.
Evaluate potential enhancements to streamline e-commerce operational workflows, drive efficiencies, and optimize cost structures.
Develop and establish standardized operating procedures (SOPs) to streamline e-commerce operations and fulfillment processes.
Ensure adherence to established internal policies, partner service level agreements (SLAs), and applicable regulatory mandates.
Overseeing team performance and fostering professional growth, you will drive capability development initiatives, ensuring employees are equipped with the necessary skills and knowledge to meet organizational objectives. Your role will involve designing and implementing training programs, conducting performance evaluations, and identifying high-potential talent for career advancement. Additionally, you will mentor employees, provide constructive feedback, and collaborate with leadership to align individual development plans with strategic goals.
Ensure the supervision and coordination of e-commerce operations staff, establishing well-defined roles, key performance indicators, and performance expectations.
Facilitate the training, coaching, and practical development of team members to enhance their skills and performance.
Track employee performance, assess engagement metrics, and identify skills deficiencies, promptly elevating any training or development requirements as needed.
Facilitate the prompt and thorough execution of performance appraisals and evaluations for all direct reports.
Seeking a candidate with a Bachelor’s degree in a relevant field, such as Computer Science, Engineering, or Mathematics, along with proven experience in [specific field or role]. Proficiency in [specific software, tools, or technologies] is required, along with strong analytical and problem-solving skills. Excellent written and verbal communication abilities are essential, as is the capacity to collaborate effectively within a team environment. Prior experience in [relevant industry or function] is preferred but not mandatory. The ideal applicant will demonstrate adaptability, attention to detail, and a commitment to continuous learning and professional growth.
Candidates should hold a Bachelor’s Degree and have a minimum of three to five years of relevant professional experience.
go to method of application
Submit your up-to-date CV to hrexecutive4@montaigneplace.com, ensuring the email subject line clearly states the position title.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
