Key Result Areas
We specialize in boosting product adoption and market presence by strategically increasing the reach and utilization of our offerings across target segments. This role requires identifying and capitalizing on growth opportunities, analyzing market trends, and collaborating with cross-functional teams to ensure the product’s visibility and accessibility. The ideal candidate will possess strong analytical skills, a deep understanding of market dynamics, and the ability to develop and execute penetration strategies that drive measurable results. Responsibilities include conducting competitive assessments, leveraging customer insights, and optimizing distribution channels to maximize product penetration and customer engagement.
Perform routine market assessments to verify route coverage and ensure the availability of company products within the designated region.
Propose innovative strategies to boost product performance, enhance customer engagement, and drive sales growth.
Introduce innovative products to penetrate emerging markets and bolster regional brand recognition.
Design and sustain a streamlined distribution network to guarantee punctual deliveries and outstanding service quality for customers.
Effectively manage the SKUs portfolio to ensure the achievement of established targets.
Demonstrates strong aptitude in managing and enhancing customer relationships through strategic engagement and communication initiatives designed to foster loyalty and satisfaction. Maintains an in-depth understanding of client needs, addressing inquiries promptly and proactively to ensure seamless service delivery. Leverages CRM tools and data analytics to track interactions, monitor trends, and optimize relationship-building efforts. Collaborates cross-functionally with sales, marketing, and support teams to align on customer-centric strategies and deliver cohesive experiences.
Maintain a comprehensive and up-to-date registry of all trade partners in the region to facilitate seamless access and effective communication.
Record customer engagements and manage information pertaining to activities, accounts, and business partners.
Drive the Company’s product growth by actively assisting trade partners in their day-to-day operational activities.
Compile trade databases encompassing distributors, retailers, and supermarkets to support strategic planning initiatives.
Engage with clients to evaluate their changing requirements and gauge the strength of the company’s rapport with them.
Handle customer inquiries, complaints, and service issues promptly upon receipt, ensuring swift resolution to maintain satisfaction and operational efficiency.
Analyze market trends, track competitor actions, and gather customer feedback to inform strategic decisions.
Reporting to the Senior Manager of Operations, this role is responsible for overseeing daily activities, ensuring alignment with organizational goals, and providing strategic insights to drive efficiency. The position requires a minimum of five years of experience in a related field, strong analytical skills, and proficiency in data management tools. Key responsibilities include compiling and analyzing performance metrics, preparing comprehensive reports for leadership, and identifying opportunities for process improvements. Additionally, the individual will collaborate with cross-functional teams to implement solutions and support data-driven decision-making across the organization.
Prepare sales presentations and proposals, ensuring they are meticulously tailored and delivered to both the head of sales and senior management, with a focus on clarity, impact, and alignment to strategic objectives.
Ensure prompt responses to leads and customer inquiries, maintaining a high standard of communication and responsiveness throughout the engagement process.
Accurately document all sales activities and customer interactions in meticulous records.
Compile ad hoc reports as needed, ensuring accuracy and timely delivery while adhering to company standards and guidelines.
Key metrics will be used to measure and evaluate performance and progress against established objectives. These indicators will serve as benchmarks for assessing efficiency, productivity, and overall contribution to organizational goals. Regular monitoring and analysis of these KPIs will ensure alignment with strategic priorities while identifying areas for improvement. Timely reporting and actionable insights derived from these evaluations will support data-driven decision-making and continuous performance enhancement.
Handle all customer inquiries and complaints promptly, ensuring issues are addressed and resolved efficiently to meet their needs.
Maintaining absolute precision in all customer records and databases is essential, along with the ability to retrieve information swiftly and efficiently.
Maintain and enhance the company’s positive brand image and customer perception index.
Proficiency in utilizing technology and Microsoft Suite applications, including computers, Microsoft Word, Excel, and PowerPoint, along with familiarity in operating essential office equipment such as printers, fax machines, and scanners is required.
Deliver outstanding customer service while promptly addressing and resolving any concerns that arise.
Seeking a candidate with a minimum of three years of relevant experience in the field and a bachelor’s degree or higher in a related discipline. Proficiency in industry-standard software and tools is required, along with strong problem-solving abilities and attention to detail. The ideal applicant will demonstrate excellent communication skills and the capacity to work both independently and collaboratively in a fast-paced environment. Familiarity with project management methodologies and prior leadership experience are highly desirable.
A minimum requirement includes an HND or Bachelor’s Degree in Marketing, Business, or a closely related discipline.
A minimum of three to five years of hands-on experience in sales, specifically within the cosmetics industry, is required.
Skilled in utilizing Customer Relationship Management (CRM) software systems proficiently.
Demonstrated success in driving sales outcomes and consistently meeting or exceeding predefined sales targets.
Interested and eligible applicants are encouraged to forward their most recent CV to hrm@givanascosmetics.com, with the email subject line “SALES EXECUTIVE – (LOCATION).”
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
