To whom it may report: Head of Sales.
Key Result Areas:
We are seeking a strategic professional to drive product penetration, focusing on expanding market share and enhancing customer adoption across key segments. The ideal candidate will possess a proven track record in market analysis, strategic planning, and execution of penetration initiatives. Responsibilities include identifying growth opportunities, developing targeted campaigns, and collaborating with cross-functional teams to ensure seamless implementation. Strong analytical skills, proficiency in data-driven decision-making, and excellent communication abilities are essential. Prior experience in a similar role within a competitive industry is highly desirable.
Perform routine assessments of the market to verify the extent of root coverage and the availability of company products throughout the designated region.
Propose innovative suggestions for product improvements aimed at boosting sales performance and enhancing customer satisfaction.
Position innovative products to penetrate untapped markets and enhance brand recognition throughout the region.
Design and uphold a streamlined distribution network to guarantee punctual deliveries and exceptional customer service standards.
Effectively manage the SKUs portfolio to ensure the achievement of set targets.
Seasoned professionals in Customer Relationship Management are tasked with cultivating and sustaining long-term client connections, ensuring satisfaction while driving revenue growth. Responsibilities include analyzing customer data to identify trends, implementing retention strategies, and resolving issues to enhance loyalty. Expertise in CRM software, data analysis, and communication is essential, along with the ability to collaborate across departments to align business objectives. A bachelor’s degree in business, marketing, or a related field is typically required, with proficiency in tools like Salesforce or HubSpot often preferred. Strong problem-solving skills and a customer-centric mindset are critical for success in this role.
Maintain a comprehensive and up-to-date registry of all regional trade partners to facilitate seamless access and communication.
Record customer communications and manage detailed records pertaining to activities, accounts, and trade partners.
Facilitate the Company’s product promotion by providing essential support to trade partners in their routine operational activities.
Compile a comprehensive trade database encompassing distributors, retailers, and supermarkets to support strategic decision-making processes.
Engage with clients to evaluate their changing requirements and gauge the strength of the company’s rapport with them.
Handle customer inquiries, complaints, and service issues promptly upon receipt, ensuring timely resolution and maintaining high levels of customer satisfaction.
Analyze market trends, assess competitor strategies, and evaluate customer feedback to identify actionable insights.
Reporting to the [direct supervisor/manager’s title], you will be responsible for providing accurate, timely, and comprehensive reports that support [specific department, team, or project goals]. This includes compiling data from various sources, analyzing trends, and presenting insights in a clear and actionable format. Your role ensures stakeholders remain informed and aligned with organizational objectives, while adhering to reporting standards and deadlines. Strong proficiency in [relevant tools, e.g., Excel, Power BI, SQL] and exceptional attention to detail are essential. You will collaborate with cross-functional teams to gather information, validate data accuracy, and refine reporting processes as needed.
Deliver compelling sales presentations and proposals, meticulously prepared, to the head of sales and senior management.
Ensure prompt responses to leads and customer inquiries to maintain engagement and satisfaction.
Ensure meticulous documentation of all sales activities and customer engagements, maintaining precise and up-to-date records at all times.
Compile ad hoc reports as needed to provide timely, accurate insights and support data-driven decision-making processes across various departments.
Key Performance Indicators (KPIs) will be established to measure and track progress toward strategic business objectives, ensuring alignment with organizational goals and fostering accountability across all levels of the team. These metrics will provide actionable insights into performance trends, operational efficiency, and overall productivity, enabling data-driven decision-making and continuous improvement initiatives. Regular evaluations will ensure that targets remain relevant, achievable, and aligned with evolving business priorities, while transparent reporting will support stakeholder alignment and foster a culture of performance excellence.
Oversee customer relations by addressing and resolving all inquiries, concerns, or requests promptly and efficiently to ensure satisfaction and maintain service excellence.
Maintaining absolute precision in all customer records and databases is essential, alongside ensuring rapid access to these records whenever needed.
Deliver exceptional brand experiences that enhance customer perception and strengthen the overall brand image.
Proficient in leveraging technology and Microsoft Office Suite, including computers, Word, Excel, and PowerPoint, as well as operating essential office equipment such as printers, fax machines, and scanners.
Deliver outstanding customer experiences while efficiently resolving inquiries and concerns in a timely manner.
Qualifications and Experience:
Applicants must possess a degree in a relevant field from an accredited institution and a minimum of three years of professional experience in the industry. Strong analytical skills, proficiency in industry-specific software, and the ability to work collaboratively in a team environment are essential. Additionally, excellent communication skills, both written and verbal, are required to effectively convey ideas and present findings. Candidates should demonstrate a track record of problem-solving, adaptability to changing priorities, and a commitment to continuous learning and professional development.
A relevant qualification such as an HND or Bachelor’s degree in Marketing, Business, or a closely related discipline is required.
Seeking candidates with a minimum of three to five years of proven expertise in sales, with a mandatory focus on the cosmetics industry.
Skilled in utilizing Customer Relationship Management (CRM) software proficiently.
Demonstrated success in driving sales and consistently meeting or exceeding predetermined sales objectives.
Qualified and enthusiastic applicants are invited to submit their most recent CV, ensuring the email subject line clearly indicates “SALES REPRESENTATIVE – (LOCATION)” before sending it to hrm@givanascosmetics.com.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
