Key Result Areas
Achieve comprehensive market penetration for the product by ensuring widespread availability and visibility across diverse channels. Develop and execute strategic initiatives to capture targeted customer segments, driving increased adoption and market share. Analyze competitive landscapes to identify opportunities and refine positioning, thereby enhancing brand presence and revenue growth. Collaborate with cross-functional teams—including sales, marketing, and distribution—to align efforts and maximize reach, ensuring the product meets or exceeds penetration objectives.
Perform routine market visits to assess root coverage and confirm the availability of company products within the designated region.
Suggest innovative strategies to enhance product features, thereby driving sales growth and elevating customer satisfaction levels.
Our objective is to launch innovative products that will penetrate new markets and enhance the brand’s presence and value across the region.
Establish and oversee an efficient distribution network with a focus on delivering products promptly and consistently exceeding customer service expectations.
Drive strategic management of the SKUs portfolio to achieve set targets effectively.
Establishes and maintains strong connections with clients by leveraging customer relationship management systems to track interactions, resolve inquiries, and ensure high levels of satisfaction. Analyzes customer data to identify trends, preferences, and opportunities for improvement, enabling data-driven decision-making. Collaborates with cross-functional teams to enhance service delivery, streamline processes, and address customer needs efficiently. Develops and implements strategies to retain clients while fostering long-term loyalty through personalized engagement and proactive support.
Maintain a comprehensive and up-to-date database of all regional trade partners to facilitate seamless access and efficient communication.
Record all communications with customers and systematically organize data concerning their activities, accounts, and trade partners.
Drive the Company’s product adoption by providing hands-on assistance to trade partners in their routine business activities.
Compile comprehensive trade databases encompassing distributors, retailers, and supermarkets to support strategic initiatives.
Engage with clients to understand their changing requirements and evaluate the strength of the company’s ongoing partnerships.
Respond promptly to customer inquiries, complaints, and service-related issues to ensure timely resolution.
Analyze evolving market trends, track competitor strategies, and evaluate customer feedback to identify opportunities and inform strategic decisions.
Reporting to the Director of Operations, this role entails providing comprehensive reports and data analysis to support strategic decision-making and operational efficiency. Regular updates are required to ensure transparency and alignment with organizational objectives. Proficiency in data visualization tools and reporting software is essential to compile and present insights effectively. Strong communication skills are necessary to convey complex information clearly to stakeholders at all levels. This position demands meticulous attention to detail and a commitment to delivering accurate, timely, and actionable reports to drive business performance.
Prepare and deliver compelling sales presentations and proposals to the head of sales and senior management.
Contact prospects and respond to customer inquiries promptly to ensure timely follow-up.
Accurately document all sales activities and customer interactions to ensure precise record-keeping.
Compile ad hoc reports as needed.
Key metrics will be used to evaluate the effectiveness and impact of your contributions, ensuring alignment with organizational objectives. These indicators will measure critical aspects of performance, providing clear benchmarks for success and areas requiring improvement. Regular assessments based on these KPIs will facilitate ongoing development and support strategic decision-making.
Handle customer concerns and inquiries by addressing and resolving all complaints and requests promptly and efficiently.
Maintaining 100% accuracy across all customer records and databases is essential, as is the ability to retrieve records promptly and efficiently.
Cultivate and maintain an exceptional brand image and customer perception index, ensuring alignment with organizational values and standards.
Proficient operation of technology and Microsoft Suite, including computers, Word, Excel, and PowerPoint, along with familiarity with essential office equipment such as printers, fax machines, and scanners is required.
Deliver outstanding customer service and promptly address and resolve any issues presented.
Seeking a candidate with a strong academic background and relevant professional experience in the specified field. The ideal applicant will hold a degree in a related discipline and possess a minimum of [X] years of hands-on experience in a comparable role. Proficiency in industry-standard tools, software, or methodologies is essential, along with a track record of delivering measurable results. Strong analytical, problem-solving, and communication skills are required to collaborate effectively across teams and drive project success.
A relevant qualification such as a Higher National Diploma (HND) or a Bachelor’s Degree in Marketing, Business, or a closely aligned discipline is required.
Requires three to five years of proven sales experience, with a strong emphasis on the cosmetics industry.
Proficient in utilizing Customer Relationship Management (CRM) software platforms to streamline client interactions, manage data efficiently, and enhance customer engagement strategies.
Demonstrated success in finalizing transactions and consistently meeting or exceeding established sales goals.
Interested and qualified candidates are encouraged to submit their updated CV to hrm@givanascosmetics.com, with the subject line “SALES EXECUTIVE – (LOCATION).”
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
