Job Summary
The Operations Manager will lead the strategic and operational direction of Dakota’s healthcare and telehealth services, driving excellence in service delivery. This role involves supervising daily operations, refining internal workflows, and fostering collaboration among cross-functional teams to maintain the highest standards of patient and stakeholder care.
This position seeks a proactive professional with robust leadership strengths, refined organizational abilities, and a dedication to utilizing technology for enhanced healthcare accessibility.
Key duties involve overseeing the project lifecycle from initiation to closure, ensuring adherence to timelines, budgets, and quality standards. Responsibilities include leading cross-functional teams, delegating tasks efficiently, and maintaining clear communication across all stakeholders. Additionally, the role demands thorough risk assessment and mitigation planning to preempt potential challenges. Regular performance reviews and progress reports are required to track milestones and address any deviations promptly. Collaboration with senior management is essential to align strategies with organizational goals and secure necessary resources.
Direct oversight and leadership of the organization’s daily operational activities are required.
Formulate and execute operational strategies designed to foster organizational expansion and long-term viability.
Coordinate administrative tasks, deliver customer support, manage provider relations, oversee logistics, and ensure seamless service delivery.
Monitor operational performance metrics and define critical performance indicators (KPIs) to foster ongoing enhancements in efficiency and effectiveness.
Guarantee adherence to healthcare regulations, organizational policies, and established quality standards.
Cultivate and maintain strategic partnerships with healthcare professionals, suppliers, collaborators, and relevant stakeholders to ensure seamless collaboration and mutual benefit.
Facilitate strategic oversight of resource allocation, financial planning, procurement strategies, and efforts focused on maximizing cost efficiency.
Work alongside technology, clinical, and business teams to enhance service delivery and elevate patient experience.
Assess potential operational risks and develop strategies to mitigate their impact.
Compile detailed operational reports and deliver strategic recommendations to senior leadership to support informed decision-making processes.
Spearhead process improvement initiatives aimed at boosting efficiency, productivity, and customer satisfaction.
Seeking a candidate with a minimum of three years of relevant professional experience, complemented by a Bachelor’s degree in a related field or equivalent practical training. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. The ideal applicant will demonstrate excellent communication skills and the capacity to work effectively both independently and within a collaborative team environment. Knowledge of project management methodologies and prior experience in a supervisory role are highly desirable.
A bachelor’s degree in Business Administration, Healthcare Management, Public Health, Operations Management, or a closely related discipline is required.
A master’s degree or a relevant professional certification is highly beneficial.
Seeking candidates with at least three years of demonstrated experience in operations management, ideally within healthcare, health technology, telemedicine, or closely related fields.
Skilled in leading cross-functional teams with diverse expertise.
Demonstrates a comprehensive grasp of healthcare service delivery models and operational frameworks.
Demonstrates a strong history of driving operational enhancements and delivering quantifiable outcomes.
Required Competencies
Responsible for developing and implementing strategic plans to drive organizational growth and achieve long-term objectives, this role requires strong analytical skills, cross-functional collaboration, and a results-driven mindset. Key responsibilities include conducting market research, assessing competitive landscapes, and identifying opportunities for innovation and expansion. The ideal candidate will possess proven experience in strategic planning, exceptional leadership abilities, and proficiency in data analysis tools to inform decision-making. Additionally, they will oversee the execution of strategic initiatives, monitor progress, and adjust plans as needed to ensure alignment with business goals. Excellent communication skills are essential to articulate vision, align stakeholders, and foster a culture of continuous improvement.
Proven ability to lead and manage teams effectively is essential for this role. Candidates must demonstrate strong leadership skills, including the capacity to inspire, motivate, and guide teams toward achieving organizational goals. Experience in team management, conflict resolution, and fostering collaboration is required. Additionally, the ideal candidate will exhibit exceptional communication, delegation, and problem-solving abilities to ensure team productivity and success.
Seeking a highly organized and proactive individual to oversee and coordinate project initiatives from inception to completion. The ideal candidate will possess strong leadership skills, exceptional communication abilities, and a proven track record in managing cross-functional teams to deliver projects on time and within budget. Responsibilities include defining project scope, developing detailed project plans, allocating resources efficiently, monitoring progress, identifying risks, and implementing mitigation strategies. The role demands proficiency in project management methodologies, tools such as Gantt charts or Agile frameworks, and a keen eye for detail to ensure alignment with organizational objectives. Experience in a similar capacity and familiarity with industry-standard software are essential.
Evaluate and enhance existing workflows to identify inefficiencies, streamline operations, and implement solutions that drive productivity and quality improvements.
Oversee financial matters with a focus on budget management and fiscal responsibility to ensure efficient resource allocation and adherence to financial regulations.
As part of this role, you will cultivate and maintain robust relationships with key stakeholders to ensure alignment with organizational goals and foster collaborative decision-making processes. Your responsibilities will include identifying critical stakeholders, assessing their influence and interests, and developing tailored engagement strategies to address their needs and expectations. You will serve as the primary liaison between stakeholders and internal teams, facilitating clear communication, resolving conflicts, and ensuring transparency throughout all interactions. Additionally, you will monitor stakeholder sentiment, track engagement metrics, and provide insights to leadership to inform strategic planning and risk mitigation efforts.
Produce comprehensive data analyses and generate detailed reports to provide actionable insights and support data-driven decision-making processes.
Strong analytical and critical thinking abilities are essential for evaluating complex situations, identifying root causes, and implementing effective solutions with minimal oversight. Candidates must exhibit sound judgment when assessing risks, weighing alternatives, and determining optimal courses of action to address challenges efficiently. The role frequently requires making timely, data-driven decisions while balancing competing priorities, ensuring alignment with organizational objectives and maintaining high standards of performance under pressure.
Excellent verbal and written communication skills, coupled with strong interpersonal abilities, are essential for this role.
Possesses strong skills in utilizing Microsoft Office Suite and various digital management tools effectively.
Interested and eligible candidates are encouraged to apply by sending their applications to humanresources@edokita.com, ensuring the subject line includes “Application for Operations Manager.”
Qualifications
BA/BSc/HND
Experience Required
3 years
