Operations / Restaurant Management is responsible for overseeing daily restaurant functions, ensuring adherence to company policies and standards, and maintaining high levels of customer satisfaction. The department manages staff scheduling, inventory control, and financial reporting while implementing operational efficiencies to enhance performance. Key responsibilities include training and developing team members, resolving customer issues, and ensuring compliance with health and safety regulations. Candidates should possess strong leadership skills, prior experience in restaurant management, and the ability to multitask in a fast-paced environment. Proficiency in POS systems and basic accounting principles is preferred.
Reports directly to the Operations Manager, Regional Manager, or Business Owner, depending on the organizational structure.
Yenagoa-based role requiring a minimum of three years of progressive experience in a similar capacity, with a strong background in strategic planning and execution. The position demands proficiency in project management tools and exceptional organizational abilities to oversee multiple initiatives concurrently. Candidates must possess a Bachelor’s degree in Business Administration, Finance, or a related field, and demonstrate leadership skills to guide cross-functional teams toward achieving organizational objectives. Responsibilities include developing and implementing business strategies, monitoring performance metrics, and fostering collaboration across departments to drive efficiency and growth.
We are seeking a highly motivated individual to fill the position with [Job Title], responsible for overseeing key operational tasks while ensuring alignment with company goals. The role necessitates a minimum of [X] years of experience in [specific field or industry], along with proficiency in [specific software, tools, or methodologies]. Core duties include managing [specific processes, teams, or projects], analyzing performance metrics to identify opportunities for improvement, and collaborating with cross-functional departments to drive efficiency. Strong analytical, communication, and leadership skills are essential, as the role requires both strategic planning and hands-on execution. Additionally, the candidate must demonstrate a track record of delivering measurable results in [relevant area].
The Restaurant Outlet Manager ensures seamless daily operations by maintaining efficient service, maximizing profitability, delivering exceptional guest experiences, and adhering to company standards and food safety protocols. This position involves leading front-of-house teams, collaborating closely with kitchen staff, overseeing inventory management and financial controls, and sustaining overall operational excellence.
Oversee and execute a range of critical duties, including but not limited to managing project timelines, coordinating team efforts, and ensuring adherence to organizational standards. Develop and implement strategic initiatives to enhance operational efficiency, while maintaining clear communication with stakeholders to align objectives and expectations. Monitor progress through regular assessments, providing data-driven insights to support decision-making and continuous improvement. Additionally, identify and mitigate potential risks to safeguard project integrity and deliver measurable results in alignment with company goals.
Operations management encompasses the strategic oversight and execution of production processes, service delivery, and organizational workflows to ensure efficiency, quality, and continuous improvement. This role involves optimizing resource allocation, implementing process enhancements, and monitoring performance metrics to align with business objectives. Key responsibilities include overseeing daily operations, managing cross-functional teams, and fostering a culture of accountability and innovation. Candidates must possess strong analytical skills, leadership capabilities, and proficiency in operational tools and methodologies, along with a proven track record in process optimization and team management. Additionally, experience in budgeting, risk assessment, and compliance adherence is essential for driving sustainable operational success.
Responsible for managing daily restaurant operations to guarantee seamless service delivery.
Facilitate seamless collaboration between kitchen personnel and service staff to uphold operational efficiency and customer satisfaction.
Ensure adherence to established protocols for opening and closing the restaurant to maintain operational efficiency and service standards.
Maintain a continuous supply of food items, beverages, and service materials to ensure uninterrupted operations.
Ensure the restaurant adheres to stringent cleanliness, hygiene, and organizational protocols in compliance with food safety regulations.
Verify adherence to established company policies and standard operating procedures at all times.
Ensure efficient table turnover and maintain optimal service speed, particularly during high-traffic periods.
Experienced professionals are sought to oversee and guide teams, ensuring efficient operations and adherence to organizational goals. Responsibilities include directing team members, fostering collaboration, and maintaining high performance standards. Candidates must possess strong leadership skills, the ability to mentor staff, and a commitment to achieving departmental objectives. Effective communication, problem-solving capabilities, and a proactive approach to team management are essential. Prior supervisory experience and a track record of driving team success are required.
Ensure the oversight and coordination of waitstaff, cashiers, kitchen assistants (as applicable), and other personnel within the outlet.
Develop and oversee staff duty rosters while efficiently organizing and maintaining shift schedules.
Ensure staff adhere to attendance policies, maintain punctuality, uphold grooming standards, and consistently deliver high performance.
Deliver hands-on mentoring in customer service best practices and professional service etiquette to enhance team performance and client satisfaction.
Facilitate seamless collaboration between kitchen personnel and front-of-house team members to ensure efficient service and cohesive operations.
Address any staff concerns promptly, ensuring issues are escalated to the appropriate level when they pose significant risks or require higher-level intervention.
We seek a seasoned professional to oversee and enhance customer service operations, ensuring seamless interactions and high levels of satisfaction. In this role, you will supervise a team, develop service strategies, and implement policies that align with organizational goals. Responsibilities include analyzing performance metrics, addressing escalated customer concerns, and fostering a culture of continuous improvement. A strong background in customer service leadership, proficiency in CRM systems, and exceptional communication skills are essential. The ideal candidate will demonstrate problem-solving abilities, adaptability, and a commitment to delivering exceptional client experiences.
Guarantee that every guest is attended to promptly and with the utmost courtesy at all times.
Address customer concerns with a high level of professionalism while expediting resolution efforts to ensure satisfactory outcomes.
Collect and analyze guest feedback to identify areas for enhancement, then initiate and oversee the implementation of necessary improvements to elevate the overall guest experience.
Create and uphold an inviting dining environment that fosters customer loyalty and encourages frequent patronage.
Deliver service that consistently meets or exceeds the established company benchmarks and quality criteria.
Achieving and maintaining strong sales and revenue performance is essential to our success. This role requires a strategic approach to driving revenue growth while optimizing sales processes and enhancing customer relationships. Key responsibilities include identifying market opportunities, developing effective sales strategies, and ensuring consistent achievement of revenue targets. The ideal candidate will possess a proven track record in sales, exceptional analytical skills, and the ability to collaborate across teams to maximize performance. Proficiency in CRM tools and data-driven decision-making is critical to success in this position.
Boost restaurant revenue by consistently surpassing established sales objectives and financial goals.
Track sales performance on a daily basis and generate corresponding reports.
Drive awareness and encourage sales of featured menu items, exclusive combo deals, and limited-time seasonal offerings to maximize customer engagement and revenue opportunities.
Develop and execute initiatives aimed at driving higher foot traffic and fostering customer loyalty through repeat visits.
Leverage staff interaction to encourage the purchase of additional food and beverage options.
The position involves overseeing inventory management and stock control operations to ensure accurate tracking, efficient replenishment, and optimal stock levels. Responsibilities include monitoring inventory levels, conducting regular audits, and identifying discrepancies to maintain data integrity. The role requires analyzing stock usage patterns, forecasting demand, and coordinating with procurement teams to align supply with operational needs. Additionally, it entails managing stock rotations, implementing inventory systems, and ensuring compliance with company policies and regulatory standards. Strong attention to detail, analytical skills, and proficiency in inventory management software are essential for success in this role.
Track inventory levels of food products, beverages, and operational supplies for the establishment.
Coordinate replenishment activities in a timely manner with procurement and store staff to ensure optimal inventory levels are maintained.
Perform regular inventory counts and reconciliation procedures diligently to maintain accurate stock records.
Efficiently reduce instances of wastage, spoilage, and pilferage to optimal levels.
Properly store both perishable and non-perishable items to maintain their quality and safety.
Overseeing financial operations with precision and strategic insight, this role involves comprehensive budgeting, forecasting, and financial analysis to ensure organizational fiscal health. Key responsibilities include managing financial records, preparing accurate reports, and ensuring compliance with regulatory standards. The ideal candidate will possess strong analytical skills, proficiency in financial software, and a thorough understanding of accounting principles. Additionally, experience in financial planning and the ability to interpret complex financial data are essential requirements for success in this position.
Ensure meticulous oversight of daily cash management and reconciliation processes to maintain accuracy and financial integrity.
Diligently review and validate all Point of Sale transactions to confirm their precision and compliance with established standards.
Compile and generate daily as well as weekly sales reports.
Assist in implementing measures to manage expenses by overseeing food cost tracking and analysis.
Ensure that cashiers and shift supervisors uphold accountability for their respective roles and responsibilities.
Ensures adherence to regulatory standards and guidelines pertaining to food safety protocols, encompassing sanitation procedures, hazard prevention, and quality control measures. Develops, implements, and monitors comprehensive compliance programs to mitigate risks associated with foodborne illnesses, contamination, and non-compliance with local, state, and federal regulations. Collaborates with cross-functional teams, including production, quality assurance, and management, to establish and maintain robust food safety systems. Conducts routine inspections, audits, and training sessions to reinforce best practices and ensure ongoing compliance across all operational areas.
Maintain strict adherence to all food safety and hygiene regulations to uphold standards and mitigate risks.
Ensure dining and service areas consistently meet established cleanliness standards to provide a hygienic environment.
Maintain adherence to established food handling protocols among staff members.
Maintain accurate operational records and documentation to ensure compliance and facilitate efficient workflow processes.
Verify compliance with organizational policies and applicable regulatory standards.
Key Performance Indicators (KPIs) serve as measurable metrics to assess the effectiveness and efficiency of performance against predefined targets, ensuring alignment with organizational objectives and driving continuous improvement. These quantifiable benchmarks enable data-driven decision-making, facilitate progress tracking, and highlight areas requiring enhanced focus or strategic intervention. By systematically evaluating outcomes, KPIs provide valuable insights into operational performance, productivity, and overall business health, supporting evidence-based management and fostering accountability across teams.
The successful attainment of sales targets is essential.
We strive to ensure consistently high customer satisfaction ratings through proactive engagement and responsive support. To achieve this, we actively monitor and address feedback, promptly resolving inquiries and issues to enhance service quality. Candidates must possess exceptional communication skills and a strong commitment to delivering outstanding customer experiences. They should be adept at identifying customer needs, providing tailored solutions, and maintaining a professional demeanor under pressure. Prior experience in customer service or a related field is required, along with the ability to work efficiently in a fast-paced environment.
Ensuring the rapid and high-quality execution of services remains paramount, with a strong emphasis on both efficiency and excellence in every delivered outcome.
We are seeking a motivated individual to enhance staff productivity and foster effective teamwork. This role requires a collaborative approach to ensure seamless coordination and optimal performance within the team. The ideal candidate will demonstrate strong interpersonal skills and the ability to motivate colleagues to achieve shared objectives. Responsibilities include implementing strategies to streamline workflows, resolving conflicts, and promoting a positive work environment. Proficiency in communication and problem-solving is essential for driving collective success and maintaining high morale.
We are seeking an individual to ensure meticulous inventory accuracy and maintain stringent control over stock levels, providing critical support to our operational efficiency. This role demands a keen attention to detail, the ability to perform data entry and analysis with precision, and a commitment to minimizing discrepancies through regular audits and reconciliations. The ideal candidate will possess strong organizational skills, experience with inventory management systems, and the capacity to identify trends or anomalies that may impact supply chain performance. Additionally, the role requires collaboration with procurement, warehouse, and logistics teams to streamline processes and uphold compliance with company policies and industry regulations.
Our organization is committed to minimizing food waste and loss through strategic initiatives and operational efficiencies, ensuring sustainable resource management and cost reduction.
Adherence to established hygiene and safety protocols is mandatory.
Seeking a highly motivated individual with a strong background in [specific field or skill], along with proficiency in [relevant tools or software]. The ideal candidate must possess [number] years of experience in [specific role or industry], demonstrating expertise in [key responsibility or skill]. Excellent communication, problem-solving, and organizational abilities are essential, along with a commitment to teamwork and continuous improvement. A [degree or certification] in [relevant field] is preferred, though equivalent experience may be considered. Familiarity with [specific industry standards or regulations] is advantageous. This role requires adaptability, attention to detail, and the capacity to work effectively under pressure.
A Bachelor’s degree in Business Administration, Hospitality Management, or a closely related field is strongly preferred.
Seeking candidates with a minimum of two to four years of professional experience in restaurant, hospitality, or outlet supervision and management roles.
Demonstrates exceptional leadership capabilities and expertise in coordinating teams effectively.
Proven ability to convey ideas clearly, engage effectively with diverse stakeholders, and foster collaborative relationships across all levels of an organization.
Proven aptitude for problem-solving and informed decision-making, with a capacity to analyze situations and implement effective solutions.
Must thrive in a high-pressure, rapidly evolving restaurant setting while maintaining efficiency and composure under demanding circumstances.
Demonstrated expertise in utilizing Microsoft Office applications and point-of-sale (POS) systems is required.
Possessing familiarity with food safety protocols can enhance your qualifications for this role.
Demonstrates proficiency in critical competencies essential for success in the role, including strong analytical skills, meticulous attention to detail, and the ability to solve complex problems efficiently. Exhibits exceptional organizational aptitude, enabling effective management of multiple priorities and deadlines in a fast-paced environment. Shows a proven track record of collaboration and communication, fostering productive relationships with colleagues, stakeholders, and clients. Possesses advanced technical knowledge relevant to the position, coupled with a commitment to continuous learning and professional development. Embraces adaptability and resilience, readily adjusting to evolving challenges and shifting priorities while maintaining high performance standards.
Able to lead and oversee teams effectively, ensuring optimal performance and adherence to organizational standards.
Delivering outstanding customer service is paramount to our organization. Candidates must possess exceptional interpersonal skills, a proactive mindset, and the ability to resolve inquiries efficiently. Responsibilities include addressing customer concerns, providing accurate information, and ensuring a seamless experience across all touchpoints. Prior experience in a customer-facing role is preferred, along with proficiency in CRM software and strong problem-solving abilities. The ideal candidate will demonstrate patience, adaptability, and a commitment to exceeding customer expectations.
Sales professionals must possess a strong drive to meet and exceed revenue targets, with a keen focus on customer acquisition and retention. They are expected to develop and implement strategic sales plans, identify new business opportunities, and maintain productive relationships with clients. Excellent communication skills, persuasive abilities, and a results-driven mindset are essential. Proficiency in CRM software, sales analytics, and market research is required. Additionally, they must collaborate effectively with cross-functional teams to ensure seamless execution of sales initiatives.
Requires meticulous attention to the finest elements of each task to ensure accuracy, consistency, and quality in all deliverables. Demonstrates a strong ability to identify discrepancies, errors, or inconsistencies and address them promptly and effectively. Essential for roles that demand precision, such as data analysis, proofreading, or quality assurance, where even minor oversights can have significant consequences.
We specialize in addressing and resolving disputes through effective mediation and negotiation strategies, ensuring constructive outcomes for all parties involved. Our approach involves assessing underlying issues, facilitating open dialogue, and fostering collaborative solutions to mitigate tensions and restore productive relationships. Candidates should possess strong interpersonal skills, emotional intelligence, and the ability to remain impartial while guiding discussions toward mutually beneficial resolutions. Experience in conflict management, whether in professional, legal, or community settings, is highly valued, as is proficiency in active listening and de-escalation techniques. The role demands adaptability, patience, and a commitment to upholding fairness and integrity throughout the process.
Demonstrates proficiency in effectively organizing, prioritizing, and allocating resources to meet deadlines while maintaining high productivity levels. Requires strong self-discipline and the ability to juggle multiple tasks efficiently without compromising quality. Adapts readily to shifting priorities and deadlines, ensuring timely completion of assignments in dynamic work environments.
Accountability and integrity are essential qualities that define our commitment to ethical conduct and responsible behavior in all professional endeavors. These principles ensure transparency, reliability, and adherence to high ethical standards in every aspect of our work. Demonstrating accountability involves taking ownership of actions, decisions, and their outcomes, while integrity encompasses honesty, consistency, and adherence to moral and professional values. Together, these traits foster trust, credibility, and a culture of excellence within our organization.
Working Conditions
Capable of fulfilling shift schedules, weekend assignments, and public holiday obligations as necessary.
Must be capable of standing and moving throughout the restaurant floor for prolonged durations.
Perform duties within a dynamic, client-centric setting characterized by rapid operations and a strong emphasis on customer satisfaction.
Interested candidates meeting the qualifications are encouraged to submit their CVs and cover letters to recruitment@domeoresources.org, with “Restaurant Manager Yenagoa” included in the email subject line by the specified deadline.
Shortlisted candidates alone will be notified of their status.
Qualifications
BA/BSc/HND
Experience Required
2 years
