Operations / Restaurant Management Department: Responsible for overseeing day-to-day activities to ensure smooth restaurant operations, maintaining high standards of service, and managing staff performance to achieve operational excellence. This role involves coordinating with multiple departments, implementing efficient processes, adhering to health and safety regulations, and driving customer satisfaction through consistent quality and timely service delivery. Additionally, it entails budget management, inventory control, and fostering a positive work environment to support team productivity and retention.
Duties are performed under the supervision of the Operations Manager, Regional Manager, or Business Owner.
Yenagoa serves as the operational hub for this role, providing a strategic base within Bayes State. The position demands regular on-site presence, with frequent travel required to surrounding communities and project sites to ensure effective oversight and coordination. Additionally, this role necessitates active engagement with local stakeholders, including government officials, community leaders, and other relevant parties, to foster collaborative relationships and align initiatives with regional priorities.
Job Summary
The Restaurant Outlet Manager oversees all daily restaurant functions to guarantee efficient service, profitability, exceptional guest experiences, and adherence to company policies and food safety protocols. This position entails leading front-of-house teams, collaborating with kitchen staff, overseeing inventory management and financial tracking, and maintaining seamless operational flow throughout the establishment.
Oversee a range of critical tasks, including leading project execution, managing stakeholder communications, and ensuring adherence to project timelines and budgets. Collaborate closely with cross-functional teams to align objectives and drive seamless workflows. Monitor performance metrics to identify areas for improvement and implement strategic adjustments as needed. Maintain meticulous documentation of project progress and decisions to support transparency and accountability. Participate in high-level planning sessions to contribute insights and refine project goals. Ensure compliance with organizational policies and industry regulations throughout all project phases. Foster a culture of continuous improvement by encouraging innovation and process optimization.
Overseeing the efficient and effective functioning of daily business operations is the primary responsibility of Operations Management. This role involves coordinating various departments, optimizing processes, and ensuring adherence to industry standards and regulatory requirements. Key duties include strategic planning, resource allocation, performance monitoring, and continuous improvement initiatives. Candidates must possess strong leadership skills, analytical thinking, and the ability to manage cross-functional teams. Proficiency in data analysis, project management tools, and operational software is essential. Additionally, experience in process optimization, budget management, and stakeholder communication is required to drive sustainable growth and operational excellence.
Manage the restaurant’s daily operations to guarantee seamless service delivery.
Ensure seamless collaboration between kitchen personnel and service staff to maintain efficient operations.
Oversee the restaurant’s opening and closing protocols to ensure adherence to established standards and operational efficiency.
Maintain a consistent supply of food items, beverages, and service materials to meet operational demands at all times.
Ensure the restaurant adheres to stringent cleanliness, hygiene, and organizational protocols in compliance with food safety regulations.
Verify adherence to established company policies and standard operating procedures.
Ensure optimal table turnover rates and service efficiency, particularly during high-traffic periods.
We oversee and manage the performance of our team members, ensuring they meet established goals and objectives while fostering a collaborative and productive work environment. This role involves guiding, coaching, and mentoring employees to enhance their skills, drive motivation, and maintain high levels of engagement. Additionally, we coordinate schedules, delegate tasks effectively, and monitor progress to ensure operational efficiency and alignment with company standards. Strong interpersonal skills, a commitment to professional development, and the ability to inspire and lead by example are essential in this position.
Oversee the performance and coordination of waitstaff, cashiers, kitchen assistants (when relevant), and other outlet personnel.
Develop and oversee staff duty rosters while coordinating shift schedules to ensure optimal coverage and efficiency.
Oversee and maintain records of employee attendance, punctuality, grooming standards, and job performance to ensure adherence to organizational policies and expectations.
Deliver hands-on coaching to enhance customer service skills and refine service etiquette standards.
Foster seamless collaboration between kitchen personnel and front-of-house team members.
Handle staff concerns promptly and professionally, and escalate any serious issues to the appropriate authority as needed.
We seek a skilled professional to oversee and enhance our customer service operations, ensuring exceptional support and satisfaction. The ideal candidate will possess a minimum of three years of experience in customer service management or a related field, along with a proven track record of leading high-performing teams. Strong interpersonal and communication skills are essential, as is the ability to resolve complex customer issues efficiently and effectively. Responsibilities include training and developing staff, implementing service standards, analyzing performance metrics, and driving continuous improvement initiatives. A bachelor’s degree in business administration, communications, or a related discipline is required, and proficiency in CRM systems is strongly preferred. The role demands a proactive approach, exceptional problem-solving abilities, and a commitment to delivering outstanding customer experiences.
Deliver timely and polite service to guests consistently.
Address customer concerns with professionalism and efficiency, ensuring timely resolution of issues.
Analyze guest feedback systematically to identify trends and areas for enhancement, then develop and execute strategic improvements to elevate overall satisfaction and service quality.
Cultivate an inviting environment within the restaurant to foster customer loyalty and encourage their return.
Maintain alignment of service standards with the organization’s established expectations.
Drives sales growth and maximizes revenue generation through strategic initiatives and performance optimization, ensuring consistent achievement of financial targets and contributing to overall business success.
Foster revenue growth and ensure the attainment of sales objectives for the restaurant.
Consistently track and analyze daily sales metrics, then compile and present detailed reports on performance trends and outcomes.
Engage customers by highlighting featured menu items, exclusive combo deals, and limited-time seasonal promotions to drive interest and boost sales.
Devise and execute initiatives aimed at boosting foot traffic and fostering customer retention.
Implement staff engagement strategies to promote the sale of food and beverage items.
Responsible for overseeing inventory management and maintaining accurate stock control to ensure optimal supply levels and minimize discrepancies. Tasks include tracking stock movements, conducting regular audits, and reconciling discrepancies between recorded and physical inventory. Requires strong attention to detail, proficiency in inventory management software, and the ability to analyze data to forecast demand and prevent shortages or excess stock. Collaborates with procurement and warehouse teams to streamline processes and ensure timely replenishment while adhering to company policies and compliance standards.
Responsibilities include tracking and maintaining the inventory of food items, beverages, and restaurant supplies to ensure adequate stock levels at all times.
Collaborate with procurement and store personnel to ensure timely replenishment of stock.
Perform regular stock counts and reconcile discrepancies to maintain accurate inventory records.
Effectively reduce instances of wastage, spoilage, and pilferage while maintaining strict inventory controls to uphold operational efficiency and financial integrity.
Responsible for maintaining appropriate storage conditions for both perishable and non-perishable goods to preserve their quality and integrity.
We oversee the planning, directing, and coordinating of financial operations to ensure the fiscal health and compliance of the organization. This includes preparing and analyzing financial statements, managing budgets, and implementing internal controls to safeguard assets. Additionally, we evaluate financial data to guide strategic decision-making, optimize resource allocation, and identify cost-saving opportunities. Strong analytical skills, proficiency in financial software, and adherence to regulatory standards are essential for success in this role.
Ensure accurate oversight of daily cash transactions and reconciliation processes to maintain financial integrity and compliance with established protocols.
Ensure the accuracy of all Point of Sale transactions by monitoring them consistently.
Compile and deliver both daily and weekly sales reports to provide comprehensive insights into performance metrics and trends.
Facilitate cost control measures by actively monitoring food expenditures to ensure alignment with established budgetary guidelines.
Maintain oversight of cashiers and shift supervisors to ensure accountability and adherence to established standards.
We ensure adherence to regulatory standards and uphold food safety protocols to maintain operational excellence. This role involves monitoring compliance with industry regulations, conducting thorough inspections, and implementing corrective measures as needed. Additionally, we oversee food safety practices, perform risk assessments, and provide staff training to mitigate potential hazards. Strong attention to detail, a deep understanding of food safety laws, and effective communication skills are essential to succeed in this position.
Maintain strict adherence to all applicable food safety and hygiene standards and regulations throughout all operational processes.
Ensure that dining and service areas consistently meet established cleanliness standards to provide a hygienic environment for both staff and guests.
Maintain adherence to established food handling protocols by all personnel.
Ensure accurate and up-to-date operational records and documentation are maintained at all times.
Maintain strict compliance with established company policies and all applicable regulatory mandates to uphold operational integrity and legal standards.
Track and monitor key performance indicators (KPIs) to evaluate operational efficiency, identify trends, and drive continuous improvement across all business processes. Collect, analyze, and interpret data to assess performance against established benchmarks, ensuring alignment with strategic objectives. Report findings through clear, actionable insights to stakeholders, facilitating informed decision-making and supporting data-driven strategies. Maintain accuracy and integrity of performance metrics while adhering to reporting timelines and organizational standards.
Consistent attainment of predetermined sales targets is essential, ensuring revenue growth and market expansion. This role necessitates a results-driven approach, with accountability for meeting or exceeding quarterly and annual objectives. Strong analytical skills are required to assess performance metrics, identify trends, and implement strategic adjustments. Additionally, the position demands proactive engagement with stakeholders to foster client relationships and drive repeat business. Proficiency in CRM tools and sales forecasting is mandatory to optimize pipeline management and enhance operational efficiency. Effective communication and negotiation abilities are also critical for closing deals and maintaining a competitive edge.
We prioritize maintaining exceptional customer satisfaction ratings to ensure a positive and consistent experience for all clients. Our team is dedicated to promptly addressing inquiries, resolving any issues efficiently, and consistently delivering high-quality service to meet or exceed our customers’ expectations.
We prioritize both efficiency and excellence in delivering our services, ensuring prompt and high-quality outcomes for our clients.
Staff productivity and collaborative efforts are essential to our organizational success, driving efficiency and innovation within our teams. We prioritize a work environment where each member contributes meaningfully, ensuring goals are met with precision and creativity. Strong interpersonal skills and the ability to work effectively in group settings are required, as is a commitment to open communication and mutual support. Individuals must demonstrate reliability, adaptability, and a proactive approach to problem-solving to thrive in this dynamic setting.
Ensuring precise inventory management and maintaining optimal stock levels are critical responsibilities within this role. The position demands meticulous attention to detail to verify inventory records, reconcile discrepancies, and implement corrective measures as needed. Strong analytical skills are essential for monitoring stock movements, forecasting demand, and optimizing supply chain efficiency. Additionally, the role requires adherence to established protocols for receiving, storing, and tracking inventory to uphold compliance with organizational standards. Proficiency in inventory management systems and data analysis tools is also necessary to support operational decision-making and enhance overall inventory control.
Through strategic initiatives, we aim to minimize food waste and losses effectively. Our objective is to implement measures that enhance efficiency throughout the supply chain, ensuring sustainable resource utilization. This role requires a commitment to identifying opportunities for improvement and driving impactful solutions to reduce unnecessary discards while maintaining high standards of food safety and quality.
Adherence to established hygiene and safety protocols is essential, ensuring a secure and sanitary environment for all stakeholders. This includes rigorous compliance with regulatory guidelines, routine inspections, and immediate corrective actions when necessary to maintain optimal conditions.
Seeking a candidate with a Bachelor’s degree in a relevant field and a minimum of three years of professional experience in a comparable role. Strong proficiency in data analysis and project management is essential, along with excellent verbal and written communication skills. Familiarity with industry-specific software and tools is required, and prior experience in a supervisory capacity is highly desirable. The ideal applicant will demonstrate problem-solving abilities, adaptability, and a commitment to continuous learning.
A Bachelor’s degree in Business Administration, Hospitality Management, or a closely related discipline is preferred.
Seeking candidates with a minimum of two to four years of professional experience in restaurant, hospitality, or outlet supervision and management roles.
Demonstrates exceptional leadership capabilities and a proven ability to effectively coordinate team efforts.
Proven ability to communicate effectively with diverse stakeholders and build strong interpersonal relationships.
Demonstrates strong analytical and critical thinking skills to effectively resolve issues and make informed decisions.
Proven capability to thrive in a high-energy restaurant setting while maintaining efficiency and composure under pressure.
Skilled in utilizing Microsoft Office applications and point-of-sale (POS) systems effectively.
Proficiency in food safety practices is highly beneficial.
Key Qualifications Include A Strong Ability To Analyze Complex Situations And Implement Effective Solutions In A Timely Manner. The Ideal Candidate Must Demonstrate Exceptional Problem-Solving Skills, With A Keen Attention To Detail And The Capacity To Work Well Under Pressure. Outstanding Communication Skills Are Required, Both In Writing And Verbally, To Collaborate Effectively With Cross-Functional Teams And Stakeholders. Additionally, Proficiency In [Relevant Tools/Technologies] Is Essential, Along With The Ability To Manage Multiple Priorities While Maintaining A High Level Of Accuracy And Efficiency. A Proven Track Record Of Meeting Deadlines And Delivering High-Quality Results Is Expected.
Oversee the direction and management of teams, ensuring efficient workflows and adherence to organizational standards. Responsible for guiding, motivating, and evaluating team performance while fostering a collaborative and productive work environment. Develop strategies to enhance productivity, resolve conflicts, and support professional growth among team members. Requires strong interpersonal skills, decision-making ability, and experience in team leadership to drive collective success.
We are seeking a dedicated professional committed to delivering exceptional customer service to join our team. The ideal candidate will possess strong interpersonal skills, patience, and the ability to resolve inquiries efficiently. Responsibilities include addressing customer concerns, providing accurate information, and ensuring a positive experience throughout all interactions. Proficiency in problem-solving, clear communication, and a customer-focused mindset are essential. Additionally, the role may require handling high-volume inquiries while maintaining professionalism and a solutions-oriented approach.
Seeking an individual with a strong drive for sales success to join our team. The ideal candidate will possess a proactive mindset, excellent communication skills, and the ability to build lasting client relationships. Responsibilities include identifying customer needs, delivering persuasive presentations, and meeting or exceeding sales targets. Proficiency in CRM tools, negotiation techniques, and market analysis is required. A results-driven approach and self-motivation are essential for this role. Bachelor’s degree in business, marketing, or a related field preferred, along with relevant sales experience in a competitive environment.
Demonstrates meticulousness and precision in all tasks, ensuring accuracy and consistency in work outputs. Requires careful examination of information, adherence to established procedures, and proactive identification of potential discrepancies or errors.
Experienced professionals adept at mediating disputes and fostering collaborative solutions are sought after to handle conflict resolution. Candidates must demonstrate strong interpersonal skills, emotional intelligence, and the ability to remain neutral while facilitating productive discussions. Proficiency in active listening, negotiation, and problem-solving is essential to navigate complex interpersonal or organizational challenges effectively. Responsibilities include assessing underlying issues, guiding parties toward mutually acceptable agreements, and implementing strategies to prevent future conflicts. Ideal candidates will have a proven track record in conflict management, whether in workplace settings, community organizations, or other relevant environments.
We excel at organizing and prioritizing tasks to maximize productivity and meet deadlines efficiently. Strong organizational skills and the ability to juggle multiple responsibilities simultaneously are essential. Proficiency in planning, scheduling, and delegating work as needed is required. Consistent punctuality in completing assignments and delivering results on time is expected.
We demand unwavering accountability and steadfast integrity in every task executed, ensuring adherence to ethical standards and organizational values without compromise.
Working Conditions
Must demonstrate flexibility to accommodate shift-based work schedules, weekends, and public holidays when necessary.
Capable of remaining on one’s feet and traversing the restaurant floor for prolonged durations.
Deliver exceptional service in a dynamic, customer-centric setting.
Interested and eligible candidates are encouraged to submit their CVs and cover letters via email to recruitment@domeoresources.org, ensuring the subject line reads “Restaurant Manager Yenagoa.”
Only individuals selected for further consideration will receive communication regarding their application status.
Qualifications
BA/BSc/HND
Experience Required
2 years
