Relocating to Zulu, Jos, Aka, and Selena, this role necessitates a presence at the designated office sites within these regions.
Job Summary
The ICT Officer ensures the organization’s technology infrastructure remains operational, delivers technical assistance, safeguards network security, and provides dependable, high-performance IT services to all business units.
Oversee and execute critical operational duties, ensuring alignment with organizational objectives and industry standards. Develop and maintain robust processes to enhance efficiency, productivity, and compliance across all functional areas. Foster collaborative relationships with stakeholders to drive project success and mitigate potential risks. Monitor performance metrics to identify trends, opportunities for improvement, and areas requiring corrective action. Provide strategic guidance and mentorship to team members, cultivating a culture of accountability and continuous development. Ensure adherence to regulatory requirements and internal policies while promoting a safe and inclusive work environment.
Install, configure, and maintain computer hardware and software systems to ensure optimal performance and reliability.
Oversee the operation and maintenance of network infrastructure and internet connectivity systems.
Offer comprehensive technical assistance to employees spanning various departments within the organization.
Identify, diagnose, and resolve hardware malfunctions, software errors, and system-related problems efficiently and effectively.
Implement and maintain robust data backup and recovery protocols to safeguard critical information and ensure seamless system restoration when necessary.
Ensure the safeguarding of company data by actively monitoring system security and preventing unauthorized access.
Ensure the seamless operation and upkeep of email systems and associated user accounts.
Provide maintenance, technical assistance, and troubleshooting for point-of-sale systems, inventory management software, and accounting applications to ensure seamless operational functionality and data accuracy.
Oversee the scheduling and execution of software upgrades, as well as the implementation of routine system maintenance tasks to ensure optimal performance and reliability.
Oversee and update ICT asset registers along with associated equipment records to ensure accuracy and completeness.
Provide comprehensive training to staff members on the correct operation and utilization of technology systems.
Compile regular reports that assess ICT performance metrics and outline maintenance activities.
Seeking a candidate with a minimum of a bachelor’s degree in a related field, complemented by at least three years of relevant professional experience. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Excellent communication and teamwork skills are required to collaborate effectively across departments. The ideal applicant will demonstrate a commitment to continuous learning and professional development, staying current with evolving industry trends and best practices.
A Bachelor’s Degree or Higher National Diploma (HND) in Computer Science, Information Technology, Computer Engineering, or a closely related field is required.
A minimum of three years of hands-on experience in ICT support roles is required.
Professional certifications, including CCNA, Microsoft, or Compton credentials, are considered beneficial.
Must possess strong analytical capabilities, exceptional communication skills, and proficiency in project management tools. Candidate should demonstrate leadership abilities, adaptability to changing environments, and a commitment to continuous learning. Proficiency in data analysis, problem-solving, and strategic planning is essential. Experience in team collaboration and stakeholder management is highly desirable. Ability to work under pressure, meet deadlines, and maintain high attention to detail is required. Familiarity with industry-specific software and compliance regulations is a must.
Network administration involves overseeing, maintaining, and optimizing computer networks to ensure seamless connectivity, security, and performance. This role requires expertise in configuring, monitoring, and troubleshooting network infrastructure, including routers, switches, firewalls, and servers. Professionals in this field must possess strong analytical skills, proficiency in network protocols (such as TCP/IP, DNS, and DHCP), and familiarity with network management tools like Wireshark or SolarWinds. Responsibilities include managing user access, implementing security measures, ensuring uptime, and resolving technical issues promptly. Additionally, network administrators may be tasked with planning network expansions, documenting configurations, and staying updated on emerging technologies and industry best practices.
Systems troubleshooting involves identifying, diagnosing, and resolving technical issues within hardware, software, or network systems to ensure optimal performance. This role requires a strong understanding of system architectures, diagnostic tools, and problem-solving methodologies to address inefficiencies, errors, or malfunctions promptly. Professionals in this position must perform root cause analysis, apply corrective measures, and verify resolutions to prevent recurrence. Effective communication skills are essential for documenting issues, providing clear updates to stakeholders, and collaborating with cross-functional teams to implement sustainable solutions.
Demonstrating a strong commitment to cybersecurity awareness is essential, requiring vigilance in identifying and mitigating potential threats while ensuring adherence to best practices for safeguarding sensitive information and systems. This role demands a proactive approach to staying updated on evolving cybersecurity risks, implementing robust security measures, and fostering a culture of awareness among colleagues to minimize vulnerabilities and enhance overall organizational resilience.
Database and system administration entails overseeing and maintaining databases and IT infrastructure to ensure optimal performance, security, and reliability. This role involves configuring, monitoring, and troubleshooting systems, as well as managing user access, backups, and recovery procedures. Additionally, it requires implementing updates, patches, and security measures to safeguard against vulnerabilities while adhering to industry best practices and compliance standards.
Provide comprehensive technical assistance to users, addressing hardware and software inquiries with efficiency and professionalism. Diagnose and resolve technical issues through remote troubleshooting or on-site visits as necessary. Maintain detailed records of support interactions, including problem descriptions, solutions applied, and follow-up actions taken. Collaborate with cross-functional teams to identify recurring technical challenges and recommend systemic improvements. Stay current with emerging technologies, software updates, and industry best practices to enhance service delivery. Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction through timely and effective resolutions.
Exceptional analytical abilities and a talent for resolving complex challenges efficiently are required.
Proficient in conveying ideas clearly and effectively, both verbally and in writing, with a strong ability to engage diverse audiences.
Forward your comprehensive CV to aprilbykunbiresumes@gmail.com, ensuring the job title is included in the subject line of your email.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 years