Situated in Zulu, Jos, Aka, and Selena, this position requires on-site presence across these designated locations.
Job Summary
The ICT Officer ensures the organization’s technology infrastructure remains operational, delivers technical assistance, safeguards network security, and facilitates seamless IT services across all business units.
Oversee a comprehensive range of critical functions essential to the role, including the development and implementation of strategic initiatives to enhance operational efficiency and productivity. Collaborate with cross-functional teams to identify and execute process improvements, ensuring alignment with organizational goals. Manage and prioritize multiple projects simultaneously, maintaining strict adherence to deadlines while maintaining high standards of quality and accuracy. Serve as a primary liaison between senior leadership and departmental teams, facilitating clear communication and fostering a culture of accountability and transparency. Additionally, monitor key performance indicators to assess progress, mitigate potential risks, and drive continuous improvement across all operational areas.
Install, configure, and maintain computer hardware and software systems to ensure optimal performance and reliability.
Oversee the operations and performance of network infrastructure and internet connectivity systems.
Deliver comprehensive technical assistance to employees spanning every department within the organization.
Diagnose and resolve technical issues pertaining to hardware, software, and system-related malfunctions.
Implement robust data backup and recovery procedures to safeguard critical information.
Oversee the integrity of system security protocols and safeguard sensitive company information against unauthorized intrusion or compromise.
Oversee the administration and upkeep of email infrastructure and individual user accounts to ensure seamless functionality and security.
Provide assistance for point-of-sale systems, inventory management software, and financial accounting applications.
Oversee the scheduling and execution of software upgrades and system maintenance tasks to ensure optimal performance and reliability.
Oversee and update ICT asset registers and equipment documentation to ensure accuracy and completeness.
Provide comprehensive training to staff members on the effective and appropriate utilization of technological systems.
Compile regular reports on ICT performance and maintenance activities.
Seeking a candidate with a minimum of five years of progressive experience in a relevant field, complemented by a Bachelor’s degree or higher in a related discipline. Proficiency in industry-standard software and tools is essential, along with a proven track record of delivering successful projects. Strong analytical, problem-solving, and communication skills are required to collaborate effectively within cross-functional teams. Additionally, experience with project management methodologies and a commitment to continuous professional development are highly desirable.
A Bachelor’s Degree or Higher National Diploma (HND) in Computer Science, Information Technology, Computer Engineering, or a closely related field is required.
A minimum of three years of hands-on experience in ICT support is required.
Professional certifications, including CCNA, Microsoft, or Compton credentials, are highly beneficial.
Seeking a candidate with exceptional analytical abilities, strong problem-solving aptitude, and demonstrated proficiency in data interpretation to fulfill key responsibilities effectively. The ideal applicant will possess robust communication skills, both written and verbal, to convey complex information clearly and concisely to diverse stakeholders. Proficiency in relevant software tools and methodologies is essential, along with the capacity to work collaboratively in a fast-paced team environment. A commitment to continuous learning and adaptability to evolving industry trends is highly valued. Experience in [specific field/industry, if applicable] and a track record of delivering measurable results are preferred qualifications for this role.
Responsible for overseeing the configuration, maintenance, and security of an organization’s network infrastructure, ensuring optimal performance, reliability, and data integrity. Tasks include managing network hardware such as routers, switches, and firewalls, as well as monitoring network traffic to identify and resolve issues promptly. Requires expertise in TCP/IP protocols, subletting, and network troubleshooting, along with proficiency in tools like Wireshark and network monitoring systems. Additionally, involves implementing security measures to protect against unauthorized access and cyber threats, performing regular backups, and documenting network configurations and changes. Strong problem-solving skills and the ability to work under pressure are essential in this role.
Proficient in identifying and resolving technical issues within complex systems, analyzing root causes, and implementing effective solutions to restore optimal functionality. Skilled in diagnosing hardware and software malfunctions, interpreting error logs, and applying systematic approaches to troubleshoot connectivity, performance, and compatibility challenges.
Maintaining a robust understanding of cybersecurity principles and practices is essential to ensuring the protection of digital assets and sensitive information. This includes staying informed about emerging threats, adhering to industry standards and compliance requirements, and fostering a culture of security awareness across the organization. Regular training and updates on best practices are necessary to mitigate risks and prevent potential breaches. Additionally, recognizing and responding to phishing attempts, malware, and other cyber threats is a critical component of this role.
Database administration and system oversight encompass the configuration, maintenance, and optimization of databases and IT infrastructure to ensure reliability, security, and performance. Professionals in this role are responsible for monitoring system health, troubleshooting issues, implementing backup and recovery strategies, and managing user access controls. They must possess expertise in database management systems (DBMS), cloud platforms, and scripting languages, along with strong analytical and problem-solving skills to address technical challenges efficiently. Collaboration with cross-functional teams is often required to align systems with organizational objectives and compliance standards.
Provides technical assistance and troubleshooting to resolve hardware, software, and network issues for internal and external users. Diagnoses problems, implements solutions, and escalates complex issues to appropriate teams when necessary. Maintains detailed records of support interactions, solutions provided, and system configurations in help desk systems. Ensures adherence to service level agreements (SLAs) and follows established incident management procedures. Collaborates with cross-functional teams to identify recurring issues and contribute to preventive measures. Requires strong problem-solving skills, proficiency in IT systems, and excellent communication abilities. Prior experience in a technical support role is preferred.
Proven ability to analyze complex situations and develop effective, innovative solutions under pressure. Demonstrates strong critical thinking and adaptability to overcome challenges efficiently. Requires a methodical approach to troubleshooting and a commitment to resolving issues thoroughly and promptly.
Skilled in conveying ideas clearly and effectively through both written and verbal channels, with the ability to adapt communication style to diverse audiences. Demonstrates strong interpersonal skills to foster collaboration and build rapport with colleagues, clients, and stakeholders. Capable of articulating complex concepts in an understandable manner while ensuring alignment on objectives and expectations.
Qualified and enthusiastic applicants are encouraged to submit their resumes via email to aprilbykunbiresumes@gmail.com, with the position clearly indicated in the subject line.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 years