Location: Ozubulu, Jos, Awka, Suleja
Job Summary
The ICT Officer maintains the organization’s technology infrastructure, delivers technical assistance, safeguards network security, and enhances operational efficiency by providing dependable IT services across all business units.
Key accountabilities involve overseeing daily operations to ensure alignment with organizational objectives, leading cross-functional teams to achieve project milestones, and implementing strategic initiatives to enhance productivity and efficiency. Responsibilities include analyzing performance metrics to identify areas for improvement, collaborating with stakeholders to develop and execute actionable plans, and managing resources to optimize workflow and meet key performance indicators. Additionally, the role requires maintaining clear communication channels to facilitate information sharing, fostering a culture of innovation and accountability, and ensuring compliance with industry regulations and company policies.
Install, deploy, and ensure the optimal performance of computer hardware and software systems through proper setup, configuration, and ongoing maintenance.
Oversee the operation and maintenance of network infrastructure and internet connectivity to ensure optimal performance and reliability.
Deliver expert technical assistance to personnel throughout every organizational department, ensuring prompt resolution of inquiries and issues.
Identify and resolve hardware, software, and system-related problems efficiently.
Ensure the implementation of robust data backup and recovery procedures to safeguard critical information against loss or corruption.
Ensure the integrity and confidentiality of company data by actively monitoring system security to prevent unauthorized access.
Oversee the operation and upkeep of email infrastructure and associated user accounts.
Provide assistance for point-of-sale systems, inventory management software, and accounting applications.
Oversee the execution of software upgrades and system maintenance tasks to ensure optimal performance and reliability.
Responsible for updating and overseeing ICT asset registers and equipment documentation to ensure accuracy and completeness.
Provide comprehensive training to employees on the correct utilization of technological systems.
Compile regular ICT performance and maintenance reports to ensure accurate documentation and analysis of system operations.
Seeking a candidate with a Bachelor’s degree in Business Administration, Computer Science, or a related field, along with at least five years of relevant professional experience. Proficiency in Microsoft Office Suite is essential, while expertise in project management software and CRM systems is highly desirable. Strong analytical skills and exceptional communication abilities are required to effectively collaborate across departments. The role demands meticulous attention to detail, adaptability to shifting priorities, and a proactive approach to problem-solving. Prior experience in a leadership or supervisory capacity is preferred but not mandatory.
A Bachelor’s Degree or Higher National Diploma (HND) in Computer Science, Information Technology, Computer Engineering, or a closely related field is required.
A minimum of three years of hands-on experience in ICT support is required.
Professional certifications, including CCNA, Microsoft, or Compton credentials, are considered advantageous.
Seeking a candidate with a robust skill set and proven competencies, including [necessary skills, e.g., project management, data analysis, or client relations]. The ideal applicant will demonstrate proficiency in [specific software/tools, e.g., Microsoft Office Suite, CRM systems] and possess strong [soft skills, e.g., communication, teamwork]. Additionally, experience in [industry-specific tasks, e.g., budgeting, strategic planning] is highly valued. The role demands meticulous attention to detail, adaptability to evolving priorities, and the ability to meet deadlines consistently.
Oversee the management, configuration, and maintenance of network infrastructure to ensure optimal performance, reliability, and security. Implement and monitor network systems, including routers, switches, firewalls, and servers, while troubleshooting connectivity issues and optimizing network capacity. Ensure compliance with industry standards and security protocols, such as firewalls, VPNs, and intrusion detection systems, to protect against cyber threats and unauthorized access. Collaborate with IT teams to deploy updates, patches, and hardware upgrades, maintaining seamless operations across the network environment. Develop and document network policies, procedures, and disaster recovery plans to support business continuity and minimize downtime.
Systems troubleshooting involves diagnosing, analyzing, and resolving complex technical issues across hardware, software, and network environments. This role requires a strong understanding of IT infrastructure, including servers, operating systems, databases, and cloud services, to identify root causes and implement effective solutions. Professionals in this position must possess analytical problem-solving skills, attention to detail, and proficiency in diagnostic tools and methodologies. Responsibilities include troubleshooting system errors, performing root cause analysis, and collaborating with cross-functional teams to restore optimal performance and minimize downtime. Experience with incident management, log analysis, and system recovery procedures is essential.
Cybersecurity awareness.
Database and system administration encompass the oversight and maintenance of data infrastructure, ensuring optimal performance, security, and reliability of organizational systems. This role involves configuring, monitoring, and troubleshooting databases and server environments, as well as implementing backup, recovery, and security protocols. Responsibilities include managing user access, optimizing query performance, and aligning database solutions with business objectives. Candidates should possess expertise in database management systems (such as SQL, Oracle, or MongoDB), proficiency in scripting languages (e.g., Python, Bash), and a strong understanding of cloud platforms (AWS, Azure, or GCP). Additionally, familiarity with DevOps practices, containerization (Docker, Kubernetes), and IT governance frameworks is advantageous.
Provide technical assistance to resolve hardware, software, and network issues encountered by users. Troubleshoot problems through remote diagnostics, on-site visits, or telephone support, ensuring minimal downtime. Maintain detailed records of support interactions, resolutions, and follow-up actions in the ticketing system. Collaborate with cross-functional teams to identify root causes of recurring issues. Stay updated on emerging technologies, industry best practices, and product updates to enhance support efficiency. Possess strong communication skills to explain technical concepts clearly to non-technical users.
Exceptional analytical and critical thinking abilities are essential to excel in this role, as candidates must adeptly assess complex situations, identify underlying issues, and develop innovative solutions to drive efficient outcomes. Strong problem-solving skills enable the incumbent to navigate challenges with confidence, make data-driven decisions, and contribute to continuous improvement initiatives within the organization.
Demonstrates exceptional proficiency in conveying ideas clearly and effectively, both verbally and in writing.
Qualified applicants are encouraged to email their resumes to aprilbykunbiresumes@gmail.com, ensuring the position title is included in the email subject line.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 years