To fulfill the designated role effectively, this position is responsible for delivering core business outcomes aligned with organizational objectives. The incumbent will undertake key responsibilities and duties to ensure seamless operations and contribute to strategic goals. Essential qualifications include a combination of relevant education, specialized skills, and professional experience tailored to the role’s demands. Key performance indicators will be established to measure success and drive continuous improvement in performance.
To consistently expand branches, Agent Managers, Agents, Accounts Volume, and Transactions Volume in alignment with established Key Performance Indicators (KPIs).
Oversee a diverse range of critical duties encompassing strategic planning, operational management, and team leadership to ensure organizational objectives are met efficiently. Develop and implement robust policies, procedures, and performance metrics to enhance productivity, streamline workflows, and maintain compliance with industry regulations. Foster a collaborative work environment by empowering cross-functional teams, providing mentorship, and resolving interpersonal conflicts to maximize engagement and retention. Monitor key performance indicators (KPIs), analyze data trends, and present actionable insights to senior leadership to drive informed decision-making. Serve as the primary liaison between departments, stakeholders, and external partners to facilitate seamless communication and alignment of goals. Stay abreast of emerging industry trends, technological advancements, and best practices to recommend innovative solutions that enhance competitive advantage and operational excellence.
Develop and implement initiatives to enhance the visibility and recognition of Hope PS Bank’s products and services.
Responsibilities include conducting thorough research to pinpoint prospective retail markets and clusters, then developing and executing strategic marketing initiatives to attract agents and facilitate account acquisitions.
Support the coordination of sales/cluster STORMS initiatives and other retail promotional campaigns.
To ensure Agents and Agent Managers achieve their predetermined objectives, providing guidance and support to drive performance toward established targets.
We specialize in addressing and resolving customer inquiries and concerns with efficiency and professionalism. This role requires a proactive approach to handling complaints, answering questions, and ensuring customer satisfaction through timely and accurate solutions. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-centric mindset to deliver exceptional service. Key responsibilities include investigating issues, providing clear resolutions, and maintaining accurate records of interactions to uphold service standards.
Provide support in the administration and execution of current marketing and promotional initiatives.
The process involves sourcing, hiring, and overseeing new agents, ensuring they are properly integrated into the team and continuously supported throughout their tenure.
Responsibilities include overseeing the registration, setup, branding, and promotional activities of agents.
Foster effective communication and collaboration by serving as a liaison between the bank and agent or agent managers.
Execute additional ad hoc assignments as directed by the Regional Head.
Performs additional duties as assigned by management from time to time.
The position involves overseeing education and training initiatives, ensuring comprehensive development programs are implemented to enhance employee skills and organizational knowledge. Candidates must possess a bachelor’s degree in a relevant field, along with applicable certifications or training credentials. Responsibilities include designing curriculum, coordinating workshops, and evaluating program effectiveness to align with company objectives. Additionally, the role may require collaborating with department heads to identify skill gaps and tailor training solutions to meet evolving business needs.
A bachelor’s degree in any field is required.
Skills essential for this position include proficiency in Microsoft Office Suite, particularly Excel, and a strong command of data analysis tools. Candidates must demonstrate exceptional organizational abilities, meticulous attention to detail, and the capacity to manage multiple projects simultaneously. Strong interpersonal and communication skills are required to collaborate effectively with cross-functional teams and stakeholders. Additionally, prior experience in project management or a related field is highly desirable, along with the ability to work independently and meet tight deadlines. Familiarity with industry-specific software or tools may be advantageous.
Our role involves overseeing and optimizing the performance of agent networks to ensure seamless operations and high levels of customer satisfaction. This position requires a thorough understanding of network management principles, strong analytical skills, and the ability to coordinate with multiple stakeholders. Key responsibilities include monitoring network performance, identifying and resolving issues, implementing improvements, and maintaining compliance with industry standards. Additionally, the role demands excellent communication abilities to liaise with agents, management, and support teams, ensuring alignment and efficiency across all levels.
Seasoned professionals with a strong background in sales and product distribution are sought for this role. Expertise in driving revenue growth and effectively managing product delivery channels is essential. Candidates must demonstrate a proven track record of optimizing distribution networks and enhancing market reach.
Possesses comprehensive expertise in retail operations, product management, and the dynamics of Micro, Small, and Medium Enterprises (MSMEs).
Proficiency in the Agency Banking ecosystem is required.
A collaborative professional who excels in group settings and actively contributes to team objectives is sought after. This individual must demonstrate strong interpersonal skills, adaptability, and a commitment to shared success. They are expected to communicate effectively, resolve conflicts constructively, and support colleagues to achieve common goals. Reliability, a positive attitude, and the ability to work harmoniously in diverse teams are essential. Previous experience in team-based environments is preferred, though a willingness to engage and collaborate is equally important.
Highly proficient in leveraging social networking platforms to build relationships, enhance brand visibility, and drive engagement. Demonstrates expertise in crafting compelling content, fostering online communities, and analyzing social media metrics to optimize performance. Requires a deep understanding of various platforms, audience targeting strategies, and trends in digital communication to effectively support organizational goals.
Candidates must possess significant professional experience relevant to the role, demonstrating a proven track record of success in prior positions. A minimum of five years in a comparable field is typically required, though exceptional candidates with less experience may be considered under certain circumstances. Prior experience should include leadership responsibilities, project management, or specialized technical expertise, depending on the specific position. Hands-on experience with industry-standard tools and methodologies is also essential.
Requires a minimum of two to three years of hands-on experience within the Mobile Money, Fast-Moving Consumer Goods (FMCG), telecommunications (Telcos), and aggregator industries.
go to method of application
Prospective applicants who meet the qualifications are requested to submit their CV to recruitment@hopepsbank.com, with the job title included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
