JOB PURPOSE:
To consistently expand and cultivate the Branch network, Agent Managers, Agents, Account Volume, and Transaction Volume, ensuring alignment with established Key Performance Indicators.
Oversee key responsibilities that encompass a range of critical duties within this role. Develop and implement strategic initiatives to drive organizational growth, ensuring alignment with company objectives. Collaborate with cross-functional teams to execute projects efficiently, maintaining high standards of quality and performance. Conduct regular evaluations to assess progress, identify areas for improvement, and implement corrective measures as needed. Serve as a primary point of contact for stakeholders, fostering strong relationships and facilitating clear communication. Ensure compliance with industry regulations and internal policies while promoting a culture of accountability and excellence.
Foster understanding and recognition of Hope PS Bank’s product and service offerings among target audiences.
Proactively identifying and cultivating prospective retail markets and clusters to support agents and facilitate account acquisitions.
Provide support in the coordination of sales/cluster STORMS and additional retail sales initiatives.
To ensure Agents and Agent Managers consistently achieve their predetermined targets.
Promptly addresses and resolves customer inquiries and concerns with efficiency and professionalism, ensuring high levels of satisfaction. Demonstrates strong problem-solving skills and a commitment to delivering timely solutions while maintaining clear and courteous communication throughout the interaction. Prioritizes customer needs and follows established procedures to ensure consistent, high-quality service delivery.
Provide support in the administration and execution of current marketing and promotional initiatives.
Agent recruitment involves sourcing, evaluating, and selecting qualified candidates. Onboarding ensures new hires are smoothly integrated into the organization with proper training and orientation. Management encompasses ongoing support, performance monitoring, and professional development to maintain high agent productivity and retention.
Responsibilities include overseeing agent registration processes, configuring system setups, establishing branding guidelines, and driving promotional initiatives.
Act as a key liaison, facilitating seamless communication and coordination between the bank and agents or agent managers.
Carry out any additional ad-hoc responsibilities as directed by the Regional Head.
Additionally, the position may entail performing various other tasks as needed to support ongoing operations and meet organizational goals.
The organization offers structured educational, and training initiatives designed to enhance professional competencies and foster career growth. These programs encompass a range of specialized courses, workshops, and certifications tailored to both entry-level and experienced professionals. Participants will engage in hands-on learning experiences, mentorship opportunities, and continuous skill development to align with industry demands and organizational objectives. Eligibility typically requires relevant educational qualifications or professional experience, with additional prerequisites varying by program.
A bachelor’s degree or its equivalent in any academic field is required.
SKILLS REQUIRED FOR EFFECTIVE PERFORMANCE IN THIS POSITION:
Agent Network Management is responsible for overseeing and optimizing the performance of a company’s agent network, ensuring efficient operations and adherence to service standards. This role involves recruiting, training, and supporting agents to maintain high productivity and customer satisfaction levels. Additionally, it includes monitoring agent performance, addressing any issues, and implementing strategies to enhance overall network efficiency. The position requires strong leadership, communication skills, and a deep understanding of agent management best practices to drive consistent results and meet organizational goals.
Experienced in driving sales initiatives and managing the distribution of products, with a strong track record in achieving revenue targets and expanding market reach. Skilled in developing strategic partnerships, optimizing supply chains, and ensuring efficient product placement to meet customer demand. Proficient in analyzing market trends, identifying growth opportunities, and implementing targeted sales strategies to enhance profitability and customer satisfaction.
Proficient in retail operations, product management, and MSME business practices.
Proficient in the Agency Banking ecosystem, with a comprehensive understanding of its operational frameworks and key components, is essential. Familiarity with the roles of various stakeholders, transaction flows, and regulatory requirements within this framework is required. Additionally, expertise in the technological infrastructure supporting Agency Banking, including mobile and digital platforms, is necessary to ensure seamless service delivery and compliance with industry standards.
Collaborative professional who thrives in cooperative environments, actively contributes to team objectives, and fosters a supportive work atmosphere. Demonstrates strong interpersonal skills to engage with colleagues, aligns efforts with collective goals, and ensures seamless coordination to achieve shared success. Values open communication, mutual respect, and collective problem-solving to enhance productivity and team cohesion.
Proficient in leveraging social networking platforms to enhance engagement, expand reach, and foster meaningful connections with diverse audiences. Demonstrates expertise in crafting compelling content, strategically managing online communities, and analyzing performance metrics to optimize interactions and drive impactful outcomes.
With experience in the field, you will have the opportunity to apply your skills in a dynamic environment. Your background should include a minimum of [X] years in a relevant industry, demonstrating competence in [specific skills or areas]. Proficiency in [specific tools, software, or methodologies] is required, along with the ability to [specific tasks or responsibilities]. Additionally, a proven track record in [relevant achievements or outcomes] will be essential. Strong problem-solving abilities and adaptability are also expected to meet the demands of this role.
Minimum of two to three years of professional experience is required in sectors such as Mobile Money, Fast-Moving Consumer Goods (FMCG), Telecommunications (Telcos), and Aggregators.
We kindly request that you submit your application through the designated application method as indicated in the posting. Please ensure you follow the provided instructions to complete the submission process accurately. This may involve filling out an online form, uploading required documents, or sending your materials to a specific email address or office location. Adhering to these steps is essential to ensure your application is reviewed thoroughly and in a timely manner.
Qualified applicants are encouraged to submit their CV to recruitment@hopepsbank.com, with the position title included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
