JOB PURPOSE:
Responsibilities include consistently expanding Branches, Agent Managers, Agents, Accounts Volume, and Transactions Volume in alignment with established KPIs.
Oversee and execute a broad range of critical duties, including analyzing complex data sets to extract actionable insights, designing and implementing innovative strategies to enhance operational efficiency, and collaborating cross-functionally to align business objectives with departmental goals. Prepare detailed reports and presentations to communicate findings and recommendations to senior leadership, ensuring clarity and strategic alignment. Maintain meticulous records of all project milestones, financial expenditures, and compliance metrics, while adhering to regulatory standards and internal policies. Identify and mitigate risks through proactive monitoring and contingency planning, fostering a culture of accountability and continuous improvement. Lead high-impact initiatives that drive growth, streamline workflows, and support long-term organizational success.
Raise visibility and familiarity for the diverse product and service offerings available through Hope PS Bank.
Prospecting and promoting new retail markets or clusters for agent recruitment and account acquisition initiatives.
Provide support in coordinating sales/cluster STORMS and additional retail sales initiatives.
To ensure Agents and Agent Managers consistently meet or exceed their established targets, providing ongoing guidance, support, and performance evaluations to drive success and accountability within the team.
Experts in customer relations are responsible for addressing and resolving issues brought forth by customers, ensuring their concerns are addressed promptly and effectively. This role involves managing inquiries, troubleshooting problems, and providing solutions to enhance customer satisfaction. A strong emphasis is placed on clear communication, problem-solving skills, and a customer-focused approach to maintain positive relationships and uphold the company’s reputation.
Support the coordination and execution of current marketing and promotional initiatives.
Agent recruitment, onboarding, and management responsibilities include identifying, hiring, and integrating new team members, as well as overseeing their ongoing development and performance to ensure alignment with organizational goals. This role involves establishing hiring strategies, conducting interviews, facilitating smooth transitions into roles, and providing continuous support and guidance to maintain high productivity and retention rates within the team.
Oversee the registration process for agents, facilitate their initial setup, and develop branding strategies alongside promotional initiatives to enhance visibility and engagement.
Act as a liaison, serving as the intermediary between the bank and agent or agent managers.
Handle various ad hoc tasks as directed by the Regional Head.
Performs additional duties as assigned by management from time to time.
The organization offers structured educational, and training initiatives designed to enhance professional development and career advancement opportunities for employees. These programs encompass a variety of learning modalities, including workshops, seminars, online courses, and hands-on training sessions tailored to specific roles and organizational needs. Participants benefit from access to industry-recognized certifications, mentorship opportunities, and resources that support continuous skill development. Eligibility may require meeting certain criteria, such as tenure with the company, performance evaluations, or approval from management, ensuring that participants are committed to growth and alignment with organizational goals.
A bachelor’s degree or higher in any academic field is required.
Strong proficiency in the core competencies essential for this position is required. Candidates must possess the necessary technical and interpersonal skills to perform the job effectively. Key abilities include strong analytical thinking, effective communication, and meticulous attention to detail. A solid understanding of industry-specific tools and methodologies is also necessary. Additionally, the ability to work collaboratively within a team and manage multiple priorities in a fast-paced environment is essential. Familiarity with relevant software applications and the capacity to learn new systems quickly are additional prerequisites.
We oversee the strategic development, operational efficiency, and performance optimization of our agent network. This role involves recruiting, training, and supporting agents to ensure they meet service standards and business objectives. Key responsibilities include monitoring agent productivity, addressing performance gaps, and implementing corrective measures where necessary. Additionally, we analyze network data to identify trends, enhance agent engagement, and foster a high-performing team. Strong leadership, analytical skills, and a customer-centric approach are essential for success in this position.
With extensive expertise in sales and product distribution, you will leverage your proven track record to drive revenue growth and optimize market reach. Your responsibilities will include cultivating and maintaining key client relationships, identifying new business opportunities, and ensuring seamless product delivery. Additionally, you will analyze market trends, collaborate with cross-functional teams, and meet or exceed sales targets while maintaining high standards of customer satisfaction and operational efficiency. Strong negotiation, communication, and strategic planning skills are essential for success in this role.
Proven expertise in retail operations, product management, and Micro, Small, and Medium Enterprise (MSME) business dynamics is required.
Proficiency in the Agency Banking ecosystem is required, encompassing a comprehensive understanding of its operational frameworks, stakeholder dynamics, and regulatory compliance standards to ensure seamless integration and execution within banking infrastructure.
Collaborative professional who thrives in cooperative environments and contributes effectively to group objectives.
Proven ability to engage and interact effectively across various social media platforms is required. Must demonstrate proficiency in creating compelling content, fostering online communities, and managing digital communications. Seeking an individual capable of cultivating relationships, driving audience growth, and enhancing brand visibility through strategic social networking initiatives.
We seek candidates with a proven track record of relevant professional experience, demonstrating expertise in the specified field. Applicants should possess at least [X years] of hands-on experience, ideally in a similar role or industry setting. Prior involvement in [specific tasks or projects] is highly advantageous, as is familiarity with [relevant tools, technologies, or methodologies]. The ideal candidate will bring a minimum of [X years] of progressive experience, with a strong ability to apply theoretical knowledge to practical challenges.
With a minimum of two to three years of professional exposure in the mobile money, fast-moving consumer goods, telecommunications, and aggregator industries, you will bring practical expertise to this role.
To commence the application process, please visit the specified method outlined for submission.
Qualified and enthusiastic applicants are encouraged to submit their CV via email to recruitment@hopepsbank.com, with the job title included in the subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
