General Objective / Summary
The GBV caseworker operates under the direct supervision of the Protection Supervisor, tasked with designing, executing, and delivering high-quality case management services to survivors of gender-based violence.
The incumbent will collaborate with a team of GBV volunteers, community organizations, and healthcare professionals to align with approved work plans, adhere to donor guidelines, and uphold PUB’s policies.
The role will involve delivering essential, survivor-focused case management services to Gender-Based Violence survivors and those at heightened risk of GBV.
Oversee and execute a range of duties and assignments with precision and accountability to ensure organizational objectives are met efficiently and effectively. Perform key functions that include, but are not limited to, managing projects, analyzing data, coordinating teams, and implementing strategic initiatives. Maintain rigorous standards in all operational processes to uphold quality, compliance, and productivity across all assigned responsibilities. Collaborate with cross-functional departments to align efforts with broader business goals and drive continuous improvement in workflows and outcomes.
We are responsible for executing and overseeing the implementation of activities to ensure alignment with strategic objectives. This involves meticulous planning, resource allocation, and coordination with relevant stakeholders to facilitate seamless execution. Additionally, we monitor progress, address any challenges that arise, and provide timely updates to maintain transparency and accountability throughout the process. Our role encompasses verifying compliance with established guidelines, evaluating outcomes, and recommending enhancements to optimize efficiency and effectiveness.
Offer compassionate psycho-social assistance and immediate psychological first aid to individuals who have experienced trauma, ensuring their emotional well-being and aiding in their recovery process.
Deliver compassionate, survivor-focused case management services on a daily basis to Gender-Based Violence survivors and those at heightened risk, ensuring their needs remain central to all interventions.
Evaluate survivors’ requirements, devise a strategic plan, execute the plan, monitor progress, and conclude the case in strict accordance with the GBV case management standard operating procedures and case management guidelines.
Cases are documented utilizing the Intake and Assessment form to ensure accurate and comprehensive record-keeping.
Conduct follow-up communications with survivors and relevant partners to verify the effective execution of established plans.
Ensure adherence to established case management protocols, with referrals and documentation processed promptly and accurately.
As necessary, participate in scheduled Gender-Based Violence (GBV) meetings.
Consistently revise and manage documentation, ensuring the Database remains current for all recorded cases, action plans, and subsequent follow-up visits through the BRIMS platform.
Cultivate and sustain productive partnerships with key case management stakeholders in the field, such as governmental bodies, United Nations entities, nongovernmental organizations, and other pertinent stakeholders.
Offer referrals for survivors of gender-based violence to essential services, such as child protection, sexual and reproductive health care, and specialized mental health support, while providing accompaniment when necessary and following up to confirm the receipt of appropriate services.
Maintains and upholds survivor-centered guiding principles, ensuring they are applied consistently during interactions with survivors, particularly within safe environments designated for women and girls.
Convene periodic case conference meetings to collaboratively address complex cases, guaranteeing survivors receive high-quality, dignified services.
Deliver training and capacity-building initiatives for Protection Volunteers, covering essential protection themes such as child protection, gender-based violence, protection mainstreaming, and the confidentiality of protection data.
Responsibilities include maintaining the secure storage, management, and safeguarding of sensitive protected information in strict accordance with international confidentiality and privacy standards.
Prepare and submit weekly and monthly activity reports to the supervisor on a consistent basis.
Any challenges or obstacles encountered during the execution of tasks must be promptly communicated to the direct supervisor.
On any given day and at any location required, the designated representative is expected to act as the authorized delegate of PUB during the performance of their duties.
Provide support in facilitating programs and initiatives within the women’s and girls’ safe space, ensuring a secure and empowering environment for all participants.
Engage in consistent self-care practices to maintain optimal well-being, ensuring a balanced approach to mental, physical, and emotional health. Prioritize activities that promote relaxation, stress reduction, and personal fulfillment, such as mindfulness exercises, regular physical activity, and adequate rest. Maintain a healthy work-life balance to prevent burnout and sustain long-term productivity and job satisfaction.
The Case Management Officer will oversee the operations of the safe space dedicated to women and girls, ensuring a secure and supportive environment. This role will report directly to the Protection Supervisor, who will provide ongoing guidance and assistance to facilitate effective case management and service delivery.
Preventing Sexual Exploitation and Abuse remains a top priority, ensuring the protection and dignity of all individuals involved in our operations. This responsibility involves implementing robust safeguarding measures, conducting thorough risk assessments, and maintaining strict compliance with relevant policies and international standards. Staff members are expected to uphold the highest ethical conduct, report any concerns promptly, and participate in mandatory training to reinforce awareness and prevention efforts. The organization is fully committed to fostering a secure and respectful environment, free from any form of exploitation or abuse.
Promote SEA (Prevention of Sexual Exploitation and Abuse) standards rigorously within PUB and among all beneficiaries served by the organization.
Ensures adherence to all relevant laws, regulations, and internal policies through diligent monitoring and proactive risk assessment. Develops and implements comprehensive compliance programs, including training initiatives and policy frameworks, to cultivate an ethical organizational culture. Conducts thorough investigations into potential violations, enforcing corrective actions as needed while maintaining strict confidentiality. Serves as a trusted advisor to leadership and employees, providing clear guidance on ethical dilemmas and regulatory requirements. Collaborates with cross-functional teams to integrate compliance considerations into business strategies and operational processes.
Fosters and cultivates an organizational environment rooted in adherence to regulatory standards and ethical integrity.
Oversee and lead a dynamic team, ensuring alignment with organizational goals and fostering a collaborative work environment. Develop team members through mentorship, constructive feedback, and professional growth opportunities. Implement strategies to enhance productivity, performance, and morale while maintaining accountability and clear communication channels.
Offer consistent oversight and guidance to assigned Protection Volunteers to ensure alignment with established protocols and standards.
Conduct a thorough assessment to determine the training needs of Protection Volunteers, then design and deliver targeted capacity-building programs to enhance their skills and effectiveness.
Facilitate consistent debriefing sessions with Protection Volunteers to gather insights and address any challenges, offering support when necessary. Proactively collect ongoing feedback from Protection Volunteers and ensure transparent communication is maintained with the Protection Supervisor.
Responsible for overseeing logistics and administrative operations, ensuring efficient coordination of resources, documentation, and workflows. Manages supply chain processes, including procurement, inventory control, and distribution, while maintaining accurate records and compliance with organizational policies. Handles scheduling, correspondence, and support functions to enhance operational productivity and team collaboration. Demonstrates strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
To identify and specify the materials and tools necessary for organizing and executing training and outreach initiatives.
Organize and coordinate all aspects of training sessions, including venue selection, attendee management, and preparation of required support materials.
Collect and report data accurately and efficiently, ensuring all relevant information is documented and processed in accordance with established procedures and organizational standards. Maintain precise records, verify data integrity, and support decision-making by providing timely, reliable insights derived from collected information.
Maintain comprehensive records of all documented gender-based violence (GBV) cases and their follow-up actions across all operational regions.
Oversee a comprehensive database of documented cases, encompassing statistical data and all pertinent information.
Leverage the BRIMS Incident Recorder to examine cases recorded for weekly, monthly, and quarterly assessments, or as needed upon request.
Compile and deliver statistical data to the Program Manager or Coordinator, ensuring timely submissions for both internal assessments and donor reporting requirements.
Gather, evaluate, and securely store data in a database regarding documented protection cases and referrals, then compile and present detailed reports on these findings.
Seeking a candidate with a relevant educational degree, ensuring foundational knowledge and specialized training in the field. The ideal applicant will possess a recognized qualification from an accredited institution, demonstrating commitment to professional development and academic excellence.
Educated to a university level, preferably holding a first degree or Higher National Diploma in Social Science, Psychology, or a closely related discipline.
Desirable candidates will have prior experience in gender-based violence (GBV) programming and case management, although this is not mandatory.
Experienced professionals with a minimum of three years in a relevant field are preferred. Candidates should possess a proven track record of success in similar roles, demonstrating expertise and a deep understanding of industry best practices. Prior experience in project management, team leadership, or a closely related discipline is highly advantageous. Additionally, familiarity with industry-specific tools, software, or methodologies is required to ensure seamless integration and productivity.
You have a proven dedication to supporting and assisting others in achieving their goals and improving their well-being.
Demonstrates sound discretion and thoughtful decision-making in all professional interactions and confidential matters.
With a minimum of two to four years of professional experience in Gender-Based Violence (GBV) programming and case management, candidates possessing these qualifications will be highly regarded. Additionally, demonstrated expertise in collaborating with Non-Governmental Organizations (NGOs) is essential.
Mandatory Requirements:
A minimum of five years of relevant professional experience in a similar role is essential. Candidates must possess a bachelor’s degree in a related field, preferably with a strong academic background. Proficiency in industry-standard software and tools is required, along with the ability to analyze complex data sets efficiently. Exceptional organizational and time management skills are necessary to meet deadlines consistently. Strong interpersonal and communication abilities are also critical for collaborating with cross-functional teams. Additionally, familiarity with compliance standards and regulatory frameworks pertinent to the position is expected.
Proficient in English, with strong competencies in speaking, reading, and writing. Additionally, demonstrates fluency in local languages, specifically Hausa and/or Kauri.
A strong foundation in relevant expertise and proficiencies is essential for success in this role. Candidates should possess a comprehensive skill set and demonstrated proficiency in key areas pertinent to the position. Additionally, familiarity with industry-specific tools, methodologies, or frameworks may be required to effectively execute job duties.
A comprehensive grasp of gender dynamics, power structures, and the complexities of violence against women is required.
Capable of consistently implementing all GBV guiding principles and counselling ethics while safeguarding the rights of survivors in every interaction.
Highly motivated, positive, and innovative, with exceptional organizational and interpersonal skills.
Proficient in communication—particularly in public settings—and adept at diplomatic negotiation to effectively manage relationships amidst potentially challenging circumstances.
Proficient reporting skills are essential for this role, requiring a strong command of clear, concise, and accurate communication. Candidates must demonstrate the ability to extract, interpret, and present key information effectively, ensuring data-driven insights are conveyed with precision. Familiarity with reporting tools and methodologies is preferred, alongside meticulous attention to detail and adherence to deadlines. Strong analytical capabilities and the capacity to synthesize complex information into digestible formats are critical.
Proficient in using standard office software, including Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides), with advanced skills in Excel for data analysis and reporting. Familiarity with project management tools such as Asana, Trello, or Monday.com is a plus. Experience with CRM systems, database management, and basic programming languages (e.g., Python, SQL) is considered advantageous. Strong typing speed (minimum 60 WPM) and accuracy are required.
Proficient in utilizing Microsoft Office Suite, with advanced skills in Word, Excel, Outlook, and PowerPoint.
Demonstrates a strong dedication to the core values and guiding principles of the nonprofit organization.
Assets play a critical role in tracking, managing, and optimizing an organization’s resources, ensuring compliance with financial standards while supporting operational efficiency. They oversee the lifecycle of company assets, from acquisition and maintenance to disposal, ensuring accurate records and maximizing asset utilization. This role requires strong analytical skills to assess asset performance, identify cost-saving opportunities, and mitigate risks associated with asset management. Proficiency in accounting principles, financial reporting, and asset-tracking software is essential, along with meticulous attention to detail to maintain compliance with regulatory requirements. Effective communication and collaboration with cross-functional teams are necessary to align asset strategies with broader business objectives.
Interests
In the field of humanitarian relief, a strong commitment to addressing social issues is essential. This role involves active participation in efforts to alleviate suffering and promote well-being in affected communities. Candidates should demonstrate a deep passion for social justice and a dedication to improving the lives of vulnerable populations. Experience in related sectors or a background in social work, international development, or a similar discipline is highly valued.
Demonstrated proficiency in transferable skills is essential. Candidates should exhibit strong analytical capabilities, effective communication, and adept problem-solving. Collaboration and adaptability are also required to thrive in dynamic environments. Prior experience in cross-functional projects or roles is advantageous, as is the ability to manage multiple priorities efficiently. Proficiency in relevant software or tools may be necessary, depending on the position.
Passionate about supporting and improving the lives of those facing challenges, with a genuine commitment to making a meaningful difference in the well-being of others.
Proven ability to navigate and resolve conflicts effectively, coupled with strong diplomatic acumen, is essential. Candidates must demonstrate expertise in fostering constructive dialogue, mediating disputes, and cultivating mutually beneficial agreements while maintaining professionalism and discretion in high-pressure situations.
Demonstrated flexibility in adjusting priorities dynamically to align with evolving mission requirements or organizational changes.
A solid grasp of the prevailing political landscape within the region is essential.
Proven capability to evaluate processes and recommend enhancements for operational efficiency.
Accomplished professional with a strong work ethic, demonstrating exceptional organizational skills and unwavering dedication to delivering high-quality results. Proven ability to manage tasks efficiently while maintaining meticulous attention to detail and a relentless commitment to achieving objectives.
Capable of maintaining composure and productivity under demanding conditions, this role requires the ability to handle high-pressure situations and stressful environments effectively. The ideal candidate demonstrates resilience, adaptability, and a proactive approach to managing workloads and deadlines without compromising performance or well-being.
Demonstrates a consistent commitment to delivering dependable performance and maintaining high standards of quality. Consistently meets deadlines while ensuring accuracy and thoroughness in all responsibilities. Respected for unwavering dedication to dependability, earning trust through reliability in dynamic and high-pressure environments.
Maintaining an impartial stance is essential, ensuring objective decision-making without bias or favoritism. This principle applies to all interactions, evaluations, and processes to uphold fairness and integrity. By adhering to neutrality, the role fosters trust, credibility, and equitable outcomes in every responsibility undertaken.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
