Operations / Restaurant Management is responsible for overseeing daily restaurant functions, ensuring adherence to brand standards, and maintaining operational efficiency. This role involves managing staff performance, handling customer service escalations, and implementing cost-control measures while upholding food safety and hygiene protocols. Additionally, the department coordinates inventory management, scheduling, and compliance with regulatory requirements to sustain a high-performing dining environment.
Reports directly to the Operations Manager, Regional Manager, or Business Owner, ensuring alignment with organizational objectives and operational directives. This role maintains clear communication channels with leadership to receive guidance, provide updates, and escalate relevant issues as needed. The position requires a high degree of accountability and responsiveness to the strategic and tactical priorities established by key decision-makers.
Yenagoa serves as the designated site for this position.
Job Summary
The Restaurant Outlet Manager oversees all day-to-day restaurant functions to maintain efficient service, drive profitability, deliver exceptional guest experiences, and uphold company standards and food safety protocols. This position includes leading front-of-house teams, collaborating with kitchen staff, overseeing inventory and financial management, and ensuring seamless operational performance across the establishment.
Oversee a comprehensive range of critical duties, including managing project execution, ensuring adherence to established timelines, and maintaining rigorous quality standards throughout all deliverables. Collaborate with cross-functional teams to align objectives, streamline workflows, and foster a culture of accountability and continuous improvement. Develop and implement strategic initiatives to optimize operational efficiency, mitigate risks, and drive sustainable growth within the organization. Serve as a pivotal liaison between senior leadership and departmental teams to facilitate clear communication, resolve escalated issues, and ensure alignment with overarching business goals. Additionally, monitor performance metrics, analyze trends, and provide actionable insights to inform data-driven decision-making at all levels of the enterprise.
Efficiently overseeing and enhancing daily operational processes to ensure seamless business functionality and optimal performance is the core responsibility of Operations Management. This role involves meticulous planning, coordination, and execution of workflows to maintain productivity, quality, and efficiency across departments. Key duties include resource allocation, process optimization, risk mitigation, and adherence to regulatory standards, all while fostering a culture of continuous improvement. Strong leadership, analytical skills, and proficiency in operational tools are essential, along with the ability to analyze data, identify inefficiencies, and implement strategic solutions. Collaboration with cross-functional teams and senior management is required to align operational initiatives with broader organizational objectives.
Ensure the restaurant operates efficiently on a daily basis, maintaining seamless service delivery and adherence to established standards.
Facilitate seamless communication and collaboration between the kitchen personnel and service staff to uphold operational efficiency and service excellence.
Oversee the execution of opening and closing protocols for the restaurant to ensure adherence to operational standards and maintain consistency in daily operations.
Maintain a continuous supply of food items, beverages, and service materials to ensure uninterrupted operations at all times.
Maintain restaurant cleanliness, hygiene, and organization in line with food safety standards.
Verify adherence to established company policies and standard operating procedures at all times.
Ensure efficient table turnover and expedite service speed during high-traffic periods.
Experienced leaders are sought to oversee and direct team members, ensuring efficient operations and adherence to organizational standards. Your responsibilities will include supervising staff performance, fostering a collaborative work environment, and providing guidance to enhance productivity. Strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving are essential for success in this role. Additionally, you will be expected to delegate tasks effectively, monitor progress, and support professional development among team members.
Oversee the performance of waitstaff, cashiers, kitchen assistants (where applicable), and other personnel within the outlet.
Develop and oversee staff duty rosters while coordinating and administering shift schedules.
Oversee staff attendance, punctuality, grooming standards, and overall performance to ensure consistency with organizational expectations.
Deliver hands-on mentorship in customer service best practices and professional service etiquette.
Foster collaboration between kitchen personnel and front-of-house team members to ensure seamless operations and enhanced service delivery.
Address employee inquiries promptly and thoroughly, and elevate critical matters to senior management as required.
We oversee and enhance the delivery of customer service to ensure exceptional client experiences and operational excellence. This role involves supervising support teams, implementing efficient service strategies, and resolving complex customer issues to maintain high satisfaction levels. Responsibilities include monitoring performance metrics, identifying areas for improvement, and fostering a culture of continuous service enhancement. Additionally, we collaborate with cross-functional departments to align service standards with organizational goals. Strong leadership, analytical skills, and a customer-centric mindset are essential for success in this position.
Maintain a commitment to delivering attentive and respectful service to guests consistently.
Professionally address and swiftly resolve customer complaints to ensure satisfaction and maintain service excellence.
Regularly evaluate guest feedback to identify opportunities for enhancement and execute necessary improvements accordingly.
Cultivate a warm, inviting restaurant ambiance designed to foster guest loyalty and encourage return patronage.
Maintain alignment between service standards and corporate expectations to uphold established benchmarks.
Drive revenue growth and enhance sales performance through strategic initiatives and targeted efforts. Focus on maximizing profitability by analyzing market trends, identifying opportunities, and implementing effective sales strategies. Collaborate with cross-functional teams to align sales objectives with broader business goals, ensuring consistent performance improvements. Monitor key performance indicators (KPIs) to assess progress, refine approaches, and drive measurable results. Develop and maintain strong client relationships to foster long-term partnerships and sustainable revenue streams. Requires a proven track record in sales with a minimum of 5 years of experience, strong analytical abilities, and proficiency in CRM tools. Exceptional communication and negotiation skills are essential for success in this role.
Propel restaurant revenue growth by consistently meeting and surpassing predetermined sales targets.
Observe and evaluate daily sales metrics, then compile and present comprehensive reports to track performance trends and outcomes.
Create awareness and drive interest in featured menu items, exclusive combo deals, and limited-time seasonal offerings to maximize customer engagement and revenue potential.
To develop and execute initiatives aimed at boosting foot traffic and fostering customer loyalty.
Employ staff-driven tactics to encourage additional purchases of food and beverage selections.
Maintains precise inventory records and oversees stock control processes to ensure accurate tracking of goods, materials, and supplies. Monitors stock levels, identifies discrepancies, and coordinates replenishments to prevent shortages or excess inventory. Collaborates with procurement teams to optimize purchasing decisions and align supply with demand. Implements and adheres to inventory management systems and policies to enhance efficiency and reduce waste.
Responsibilities include tracking inventory levels for food products, beverages, and restaurant supplies to ensure adequate stock availability.
Facilitate prompt restocking by collaborating with procurement teams or store associates to ensure inventory levels are consistently maintained.
Perform regular inventory counts and reconcile discrepancies as needed.
Ensure effective reduction of waste, spoilage, and theft while maintaining strict inventory controls and operational efficiency.
Maintain the integrity and organization of both perishable and non-perishable inventory through adherence to established storage protocols.
Overseeing financial operations involves meticulous planning, controlling, and reporting of financial resources to ensure organizational stability and growth. This role demands a strong foundation in accounting principles, proficiency in financial software, and the ability to analyze financial data to support strategic decision-making. Key responsibilities include preparing and reviewing financial statements, managing budgets, forecasting financial trends, and ensuring compliance with regulatory standards. Candidates should possess a bachelor’s degree in finance, accounting, or a related field, along with relevant certifications such as CPA or CFA. Prior experience in financial analysis, auditing, or corporate finance is essential, as is strong analytical, communication, and leadership skills to collaborate effectively with stakeholders at all levels.
Oversee daily cash management operations and ensure accurate reconciliation of financial transactions.
Oversee point-of-sale transactions to verify their precision and reliability.
Prepare daily and weekly sales reports.
Support cost control initiatives including food cost monitoring.
Ensure accountability of cashiers and shift supervisors.
Compliance and Food Safety
Ensure compliance with food safety and hygiene regulations.
Ensure adherence to rigorous cleanliness protocols throughout dining and service spaces.
Maintain adherence to established food handling protocols by all personnel.
Prepare and manage accurate operational records and essential documentation to ensure compliance and organizational transparency.
Uphold strict compliance with organizational policies and all applicable regulatory mandates to maintain operational integrity and legal adherence.
Trackable performance metrics (KPIs) will be established to evaluate individual and team achievements against strategic objectives. These metrics will provide quantifiable data to assess progress, productivity, and overall contribution to organizational goals. Regular reviews will ensure alignment with company priorities while enabling data-driven decision-making and continuous improvement initiatives.
Consistently meeting or exceeding sales targets remains a key responsibility for this role, ensuring the organization achieves its revenue objectives. The position requires a proactive approach to driving sales performance, with a strong emphasis on strategic planning and customer engagement. Candidates must demonstrate a proven ability to identify opportunities, build client relationships, and close deals effectively. Additionally, proficiency in sales analytics and a results-driven mindset are essential to optimize performance and contribute to the company’s growth.
We strive to maintain exceptional levels of customer satisfaction by ensuring every interaction exceeds expectations. Our team is dedicated to promptly addressing inquiries, resolving concerns efficiently, and delivering personalized solutions tailored to individual needs. To achieve this, we prioritize clear communication, proactive service, and a deep understanding of our customers’ preferences. Strong interpersonal skills and a customer-centric mindset are essential for success in this role, as we aim to foster long-term relationships built on trust and reliability.
Delivering exceptional service with both speed and high standards is essential. Ensuring prompt and reliable results while maintaining a commitment to excellence defines our approach to service delivery.
Staff efficiency and collaborative efforts are essential, requiring strong interpersonal skills and a commitment to achieving shared objectives. Employees must actively contribute to a supportive work environment by fostering open communication and mutual respect among team members. Additionally, the ability to adapt to changing priorities and work collaboratively with colleagues across different departments is crucial for maintaining high performance and meeting organizational goals.
Maintaining precise inventory records and ensuring strict control over stock levels are essential responsibilities. This role demands meticulous attention to detail to accurately track inventory movements, reconcile discrepancies, and uphold optimal stock availability. Candidates must demonstrate proficiency in inventory management systems, analytical skills to interpret data, and the ability to implement corrective actions when variances occur. Strong organizational and problem-solving capabilities are required to support efficient operations and minimize losses.
Our role involves implementing strategies to minimize food wastage and losses throughout the supply chain, ensuring sustainable resource utilization and cost efficiency. By monitoring inventory levels, optimizing storage conditions, and collaborating with procurement teams, we aim to reduce unnecessary expenditures and environmental impact. Additionally, we analyze data to identify trends, implement corrective actions, and maintain compliance with food safety regulations to uphold quality standards.
Ensuring adherence to hygiene and safety protocols is essential to maintaining a secure and healthy environment. Strict compliance with established guidelines is required to mitigate risks and uphold operational excellence. This includes following all regulatory requirements, conducting regular inspections, and implementing corrective measures as needed. Attention to detail and a proactive approach are critical to preventing incidents and ensuring the well-being of all individuals involved.
Seeking a highly motivated individual with a minimum of five years of experience in a comparable position, preferably within the financial services sector. The ideal candidate should possess a bachelor’s degree in finance, accounting, or a related field, along with professional certifications such as CPA or CFA. Strong analytical skills, proficiency in financial modeling, and advanced Excel capabilities are essential. Exceptional communication and interpersonal abilities are required to collaborate effectively with cross-functional teams and stakeholders. The role demands meticulous attention to detail, a results-driven mindset, and the capacity to work under tight deadlines while maintaining accuracy and compliance with regulatory standards.
A bachelor’s degree in Business Administration, Hospitality Management, or a closely related discipline is strongly preferred.
Seeking candidates with a minimum of 2 to 4 years of hands-on experience in restaurant, hospitality, or outlet supervision and management roles.
Exceptional ability to lead and coordinate teams effectively.
Strong interpersonal communication abilities are required.
Strong proficiency in problem-solving and decision-making is essential.
Proven capacity to thrive in a high-energy restaurant setting with swiftly shifting demands and priorities.
Demonstrates strong command of Microsoft Office applications and point-of-sale (POS) systems.
Proficiency in food safety regulations and procedures represents a valuable asset.
Key Competencies
Leadership and supervision
Customer service excellence
We seek a highly motivated individual with a strong inclination towards sales achievements. The ideal candidate will possess exceptional interpersonal skills to engage potential clients effectively. Experience in a customer-facing role is essential, as is a proven track record of meeting and exceeding targets. Proficiency in CRM software and a deep understanding of sales techniques are required. The ability to work independently, manage time efficiently, and adapt to changing market conditions is crucial. Responsibilities include prospecting, nurturing client relationships, and closing deals.
Required is a meticulous approach to tasks, ensuring accuracy and precision in all work performed. This role demands a sharp focus on specifics, with a commitment to maintaining high standards of quality and thoroughness in every aspect of the position. The ideal candidate will demonstrate an ability to identify discrepancies, correct errors promptly, and deliver outputs that meet or exceed established benchmarks. Accuracy is not merely preferred but essential, as even minor oversights can have significant consequences. Strong organizational skills and a proactive mindset are necessary to consistently uphold the required level of detail-oriented performance.
Skilled at facilitating dialogue and finding amicable solutions in challenging situations, you possess a proven ability to mediate disputes and foster mutual understanding among conflicting parties. This role demands strong interpersonal skills, emotional intelligence, and the capacity to remain composed under pressure while guiding discussions toward constructive outcomes. You will be responsible for assessing the root causes of conflicts, implementing appropriate resolution strategies, and ensuring all stakeholders feel heard and respected throughout the process. Previous experience in conflict resolution, whether in HR, customer service, or team leadership, is highly valued, along with a calm, patient demeanor and a commitment to fairness and confidentiality.
Demonstrates the ability to prioritize tasks effectively, allocate appropriate time to each responsibility, and maintain productivity under deadlines. Maintains focus amid competing priorities while ensuring timely completion of assignments.
Accountability and integrity are fundamental qualities required for this position, ensuring consistent adherence to ethical standards and responsibility for one’s actions. The ideal candidate must demonstrate unwavering commitment to these principles, fostering trust and reliability in all professional interactions. These traits are essential for maintaining accountability in decision-making and upholding the integrity of organizational processes and relationships.
Working Conditions
Reliability in accommodating varying schedules, including shifts, weekends, and public holidays, as business needs demand, is essential.
Capable of remaining on one’s feet and navigating the restaurant floor for prolonged durations.
Deliver exceptional service in a dynamic, high-energy setting with a strong emphasis on customer satisfaction.
Interested candidates who meet the qualifications are encouraged to submit their CVs and cover letters to recruitment@domeoresources.org, with the subject line “Restaurant Manager Yenagoa,” no later than the specified deadline.
Shortlisted candidates will receive notification; no further correspondence will be made to other applicants.
Qualifications
BA/BSc/HND
Experience Required
2 years
