Key Result Areas
Achieving broader market adoption and increasing the product’s presence within target segments are critical objectives for this role. The successful candidate will focus on developing and implementing strategic initiatives to enhance visibility, accessibility, and demand for the product across diverse customer bases. This involves analyzing market dynamics, identifying growth opportunities, and executing targeted campaigns to drive engagement and conversion. Strong analytical skills, a deep understanding of customer behavior, and the ability to collaborate with cross-functional teams will be essential to meet penetration goals. Additionally, the role requires measuring performance through key metrics, adjusting strategies as needed to optimize reach and impact.
Perform routine assessments of market areas to verify the extent of root coverage and ensure the accessibility of company products within the designated region.
Propose innovative ideas to enhance product features, aiming to boost sales performance and elevate customer satisfaction levels.
Position new products to penetrate emerging markets and bolster regional brand equity, fostering expansion and long-term growth.
Design and uphold a streamlined distribution network to guarantee punctual deliveries and exceptional customer service standards.
Maintain a strategic approach to SKU portfolio management to consistently meet performance targets.
Overseeing and enhancing client interactions and satisfaction lies at the core of this role, where the focus is on managing and strengthening relationships through strategic customer relationship management (CRM) initiatives. This position entails analyzing customer data, identifying trends, and implementing targeted strategies to foster loyalty, retention, and long-term engagement. Proficiency in CRM software and tools is essential, along with a strong understanding of sales pipelines, customer segmentation, and data-driven decision-making. Collaborating with cross-functional teams, including marketing, sales, and support, ensures seamless alignment of customer-centric approaches. Additionally, the role involves measuring performance through key metrics, providing actionable insights, and continuously refining processes to drive measurable improvements in customer experience and business growth.
Maintain a comprehensive and accessible registry of all regional trade partners to facilitate streamlined communication and collaboration.
Document all customer interactions, capturing detailed records of activities, accounts, and trade partners for accurate tracking and reference.
This role involves driving the Company’s product sales by providing dedicated support to trade partners in their routine business activities.
Compile and organize trade databases encompassing distributors, retailers, and supermarkets to support strategic initiatives.
Engage with clients to evaluate their changing requirements and gauge the strength of the company’s client relationships.
Address customer inquiries, complaints, and service issues promptly upon receipt, ensuring timely resolution to maintain satisfaction and service quality.
Analyze market trends, assess competitor actions, and evaluate customer feedback to identify strategic opportunities and potential risks.
Reporting to the Director of Operations, this role will be responsible for delivering comprehensive reports on project statuses, financial performance, and operational metrics to senior leadership. The incumbent will ensure data accuracy and timeliness while collaborating with cross-functional teams to gather and validate information. Additionally, the position requires maintaining clear, concise, and actionable reporting standards to support strategic decision-making across the organization.
Develop and present sales presentations and proposals to the head of sales and senior management, ensuring clarity, persuasiveness, and alignment with organizational objectives.
Respond to leads and customer inquiries promptly to ensure efficient follow-up and resolution.
Maintain precise documentation of sales transactions and client engagements to ensure comprehensive tracking and reporting.
Compile ad-hoc reports as required to support decision-making processes and provide timely insights.
Track and measure performance through established Key Performance Indicators (KPIs) to evaluate progress toward strategic objectives, ensuring alignment with organizational goals. Utilize data-driven insights to assess efficiency, productivity, and effectiveness, identifying trends and areas for improvement. Regularly report on KPI performance to stakeholders, facilitating informed decision-making and accountability. Adjust strategies and priorities as needed based on KPI outcomes to drive continuous improvement and operational excellence.
Ensure all customer complaints and requests are addressed and resolved promptly and efficiently.
Ensuring absolute precision in all customer records and databases, along with expedited retrieval processes, is imperative.
Consistently cultivate and uphold a favorable brand image and customer perception index to reinforce trust and satisfaction.
Proficient use of technological tools, including Microsoft Office Suite (Word, Excel, and PowerPoint) as well as essential office equipment such as printers, fax machines, and scanners is required.
Deliver outstanding customer service while resolving inquiries efficiently and effectively to ensure complete satisfaction.
Seeking a highly skilled professional with substantial experience and relevant qualifications to fulfill key responsibilities in a dynamic environment. The ideal candidate must possess a robust academic background and several years of hands-on experience in the specified field. Proficiency in industry-standard tools and methodologies, along with the ability to adapt to evolving challenges, is essential. Strong analytical, problem-solving, and communication skills are required to effectively collaborate, innovate, and deliver results. Prior experience in similar roles or industries is highly advantageous, ensuring a seamless transition and immediate contribution to organizational goals.
A relevant qualification such as an HND or Bachelor’s Degree in Marketing, Business Administration, or a closely aligned discipline is required.
Seeking candidates with a minimum of three to five years of sales experience, specifically within the cosmetics industry.
Skilled in utilizing customer relationship management (CRM) software platforms effectively.
Demonstrated success in finalizing deals and consistently meeting predetermined sales objectives.
Prospective applicants who meet the specified qualifications are encouraged to submit their most recent résumé to hrm@givanascosmetics.com, with the subject line formatted as “SALES EXECUTIVE – (LOCATION).”
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
