Job Description
Crafting strategic operational communications and documenting observations with integrity are essential duties within this role.
The role involves developing and overseeing country-level communications strategies, working under the guidance of Heads of Mission and in conjunction with Communications Advisors (CA’s) or the Field Communications Coordinator, where applicable. Responsiveness to operational demands, emergencies, and crisis situations is essential, alongside strong prioritization skills to ensure effective execution.
Monitors developing events in MSF project locations that could necessitate public statements from the organization.
Experiences a strong desire to bring attention to crises that receive insufficient media coverage, actively pursuing avenues to amplify their visibility and foster greater awareness among the public.
Identifies critical challenges within MSF operations that impact communications, providing strategic guidance on messaging and public positioning while collaborating with humanitarian affairs managers when necessary.
Collaborates with Communications Advisors or the Field Communications Coordinator, as appropriate, to design and refine a Country Communications Framework (CCF), ensuring it comprehensively captures all operational communications priorities within the country.
Establishes comprehensive frameworks for crisis communication protocols tailored to local contexts.
In crisis situations, provides prompt guidance and content to journalists, the MSF communications network, and for public dissemination, adhering to the MSF Emergency Communications Framework and, when necessary, the Emergency Fundraising Policy.
Devises, executes, and manages comprehensive dissemination and engagement strategies to ensure effective communication and interaction with target audiences.
Oversees all media management activities nationwide, encompassing both national and international outlets, traditional media and their digital platforms, online channels, influencers, and citizen journalism. Responsibilities may be shared with or delegated to other communications staff in the country, such as handling media relations, developing content pitches, organizing media events, or coordinating visits to MSF projects, contingent upon the team’s structure.
Works in partnership with MSF digital teams across country offices, regional hubs, and other locations to develop and implement strategic dissemination and engagement plans for MSF’s social media channels.
Assesses media and communication training requirements for operational personnel and arranges appropriate training sessions accordingly.
Serves as a designated representative for Doctors Without Borders (MSF) in official capacities, as needed.
We are seeking a skilled professional to oversee the creation and management of various content formats, ensuring alignment with strategic goals and brand voice. This role involves producing, editing, and optimizing written, visual, and multimedia content for multiple platforms, including websites, social media, and marketing campaigns. The ideal candidate will collaborate with cross-functional teams to develop engaging, high-quality content that resonates with target audiences while adhering to deadlines and best practices. Strong writing, editing, and project management skills are essential, along with proficiency in content management systems and SEO principles. Experience in content strategy, analytics, and performance tracking is a plus.
Determines the most appropriate communication tools by evaluating agreed objectives, crafting targeted messages, and identifying specific audience needs.
Converts operational or medical data into narratives that effectively communicate key messages about the humanitarian or health context.
Produces timely content—including AV materials, flash quotes, press releases, tweets, or other relevant formats—in alignment with strategic objectives and budget constraints, while navigating fast-paced, evolving situations.
Plays a key role in centralized content creation by providing essential resources—including data, testimonials, photographs, and video footage—to the Communications Advisor (CA) and other members of the communications team.
Adheres rigorously to MSF communications ethical guidelines in all materials generated or gathered, including those concerning consent, DEI (diversity, equity, and inclusion), as well as other pertinent communications standards and protocols.
Compiles and preserves a comprehensive log of all communications produced within the country to strengthen institutional knowledge and continuity.
Digital and media monitoring entails systematically tracking, analyzing, and evaluating content across various digital and traditional media platforms to identify trends, assess public sentiment, and gather actionable intelligence. This role involves leveraging advanced tools and software to monitor online conversations, news articles, social media interactions, broadcast media, and industry-specific publications. Key responsibilities include compiling comprehensive reports, tracking key performance indicators, detecting emerging issues or crises, and delivering insights to support strategic decision-making. Strong analytical skills, proficiency in data interpretation, and familiarity with monitoring platforms are essential, along with excellent written communication to convey findings effectively. Candidates should possess a keen eye for detail, the ability to work under tight deadlines, and a deep understanding of media landscapes and audience behaviors.
Utilizes digital and media monitoring tools to develop, refine, and deepen insights into the media landscape, audience dynamics, and significant public narratives, as well as to monitor Médecins sans frontières (MSF) coverage and detect misinformation or reputational risks.
Ensures any concerning references to MSF are immediately escalated to operations and/or communications teams as required, provides strategic guidance on resolution approaches, and oversees or directs the appropriate response measures.
Orchestrating internal stakeholder communication and delivering comprehensive reports to ensure alignment and transparency across departments.
In the absence of a Field Communications Coordinator, the FCM serves as the main contact for heads of mission regarding public communications within the country. The FCM collaborates with Heads of Mission, field coordinators, medical coordinators, humanitarian affairs personnel, and other key operational colleagues to assess requirements, provide strategic and messaging guidance, and manage requests for communication support.
Creates consistent reporting systems to document planned activities and track progress against set objectives.
Field communications staff collaborate with other domestic field communications teams to exchange updates on ongoing initiatives, ensure alignment in messaging, and coordinate the deployment of shared resources—including digital platforms and media engagement strategies.
We are seeking a dynamic professional to manage our global Médecins sans frontières (MSF) communications network, ensuring seamless coordination and information dissemination across all operational regions. The ideal candidate will oversee the development, implementation, and maintenance of communication strategies to support MSF’s mission of providing emergency medical aid in crisis zones worldwide. Key responsibilities include managing internal and external communications, fostering stakeholder relationships, and ensuring timely and accurate information flow to media outlets, donors, and field teams. Additionally, the role demands proficiency in multilingual communication, crisis management, and the ability to adapt strategies to diverse cultural and operational contexts. A strong background in international communications, humanitarian aid, or a related field is required, along with experience in network coordination and digital communication tools.
Delivers timely, on-the-ground insights and strategic counsel regarding operational and humanitarian developments to enhance the MSF communications network, while identifying potential communications opportunities and refining messaging strategies.
Manages incoming requests directed to the MSF communications network by creating and delivering content intended for an international audience, coordinating journalist visits, and participating in targeted campaigns or fundraising initiatives whenever feasible.
Experienced professionals are sought to oversee team operations and financial planning. Candidates must demonstrate expertise in budget allocation, cost control, and resource optimization. Responsibilities include managing team performance, ensuring project completion within budgetary constraints, and aligning financial strategies with organizational objectives. Ideal applicants should possess strong leadership skills and a proven track record in budget management.
When applicable, the FCM provides leadership, guidance, and oversight to staff members within their direct line of responsibility.
As needed, the FCM develops an annual communications budget proposal for submission to the Head of Mission(s) and the communications department at HQ for approval.
MSF Section/Context delivers specialized accountabilities tailored to its operational framework. The role involves ensuring alignment with the organization’s strategic objectives while addressing unique operational challenges within designated sections or contexts. Responsibilities include implementing tailored strategies, overseeing compliance with MSF standards, and fostering collaboration across teams to enhance efficiency and impact. The position demands expertise in the specific sector, strong analytical skills, and the ability to adapt to evolving operational environments to support MSF’s humanitarian mission effectively.
Enhance collaboration with national and international media outlets to amplify the prominence of humanitarian and health concerns across Nigeria.
Diligently seek out compelling storytelling opportunities while facilitating strategic media outreach initiatives that align with MSF’s core operational priorities.
Assist the Digital/Social Media Officer in broadening the audience engagement and visibility of MSF’s social media channels.
Collaborate on shaping content strategies and expanding audience reach in alignment with the mission’s communication goals.
Working in partnership with the Field Communications Coordinator (FCC), track and analyze developments in Nigeria, with a specific focus on malnutrition trends and disease outbreaks.
Deliver prompt alerts regarding any declines in the humanitarian landscape to support informed advocacy strategies and strategic operational positioning.
Develop and execute comprehensive communication strategies to announce project launches, completions, and significant operational changes.
Craft messaging that maintains consistency, timeliness, and alignment with MSF’s overarching positioning.
Ensure seamless coordination and consistent operations within the communications team by conducting regular meetings, establishing and enforcing standard operating procedures (SOPs), and maintaining and updating SharePoint and other knowledge management systems.
Facilitate the ongoing professional growth of Field Communications Officers by providing targeted training initiatives, offering personalized mentorship, and proactively identifying advancement opportunities such as detachment or expatriation programs where applicable.
Support efforts aimed at recruiting locally hired communications personnel.
Facilitate the seamless integration of new team members into MSF’s communication methodologies and established standards through a structured onboarding and induction process.
Support diverse responsibilities as needed to advance the nation’s communications strategy and accommodate changing operational demands.
The ideal candidate must meet the following qualifications: a minimum of five years of experience in a relevant field, proficiency in industry-standard software, and a bachelor’s degree in a related discipline. Strong analytical skills, exceptional problem-solving abilities, and the capacity to work both independently and collaboratively are essential. Additionally, prior experience in project management and a track record of delivering measurable results are highly desirable. Excellent communication skills, both written and verbal, are required to effectively interact with stakeholders and team members.
We seek a highly motivated educator with a passion for fostering learning and development. The ideal candidate will hold a bachelor’s degree in education or a related field, with a strong preference for advanced degrees or specialized certifications. Demonstrated experience in curriculum design, classroom management, and student assessment is essential. Responsibilities include developing engaging lesson plans, delivering instruction, evaluating student progress, and collaborating with colleagues to enhance educational outcomes. Strong communication and interpersonal skills are required to effectively engage with students, parents, and administrators.
A relevant university degree, such as in Journalism, Communication, Development, Political Science, or International Relations, is essential.
Experience
A minimum of four years of professional experience in communication, journalism, or public relations is required.
Required is a minimum of five years’ professional experience within Médecins sans frontières (MSF) or comparable international non-governmental organizations (NGOs), specifically in humanitarian response settings.
Desirable candidates will have a proven track record in leading and developing high-performing teams, demonstrating strong leadership and coaching abilities to foster collaboration and drive team success.
Proficient in both spoken and written English is essential, with strong communication skills required to engage effectively with diverse teams and stakeholders. Fluency in additional languages constitutes a significant advantage, particularly for roles involving international collaboration or client relations.
Proficiency in English at a minimum C1 level is essential, while fluency in Hausa is desirable.
Experienced professionals should demonstrate proficiency in a range of essential knowledge and skills, including strong technical expertise in relevant fields, effective communication abilities, and the capacity to solve complex problems efficiently. Candidates must possess a deep understanding of industry-specific methodologies, tools, and best practices, along with the adaptability to stay current with evolving trends. Proficiency in data analysis, project management, and collaboration across cross-functional teams is also required. Additionally, applicants should exhibit leadership qualities, meticulous attention to detail, and the ability to work under pressure while meeting tight deadlines.
Proficiency in fundamental computer skills, including mastery of Microsoft Office applications and internet navigation, is required.
Desired qualifications include proficiency in photography and video production, along with expertise in Adobe Creative Suite applications.
We seek candidates with a strong background in relevant competencies, including analytical thinking, problem-solving, and effective communication. Experience in project management or related fields is highly desirable, as is proficiency in industry-standard software and tools. The ideal candidate will demonstrate adaptability, attention to detail, and a commitment to continuous learning. Key responsibilities include collaborating with cross-functional teams, meeting project deadlines, and ensuring high-quality deliverables. Strong organizational skills and the ability to multitask in a fast-paced environment are essential. A bachelor’s degree in a related discipline or equivalent work experience is required, and professional certifications may be advantageous.
Proficient in crafting and harmonizing communication strategies that seamlessly connect objectives with target audiences, appropriate channels, and optimal formats.
With a proven track record in media relations, responsibilities include conducting landscape mapping, crafting and delivering pitches, organizing press briefings, and serving as a key spokesperson to engage with media outlets.
Strong preference for candidates who possess a demonstrated ability to navigate high-pressure communication scenarios, such as crisis management and delicate public relations initiatives.
Capable of evaluating intricate humanitarian situations, such as malnutrition crises or infectious disease outbreaks, and converting findings into practical, communicative strategies.
Proven ability to uncover and articulate engaging stories, converting them into powerful communication assets suitable for diverse platforms.
Experience with social media management is advantageous, particularly in areas such as expanding audience reach, fostering engagement, and mitigating risks like misinformation and disinformation.
Demonstrates leadership through action, cultivates a collaborative team environment, and enhances staff capabilities by providing mentorship and well-defined developmental guidance.
Demonstrated proficiency in organizing tasks efficiently and overseeing several projects at once, consistently delivering high-quality results even amidst tight deadlines and demanding conditions.
Proficient in representing Médecins sans frontières (MSF) with professionalism, enhancing external relations, and serving as a primary or supporting spokesperson as required.
Capable of and prepared to undertake travel to MSF field locations, even with minimal advance notice, is a requirement.
Qualifications
BA/BSc/HND
