The position involves overseeing key operational functions to ensure organizational efficiency and effectiveness. Responsibilities include managing teams, implementing strategic initiatives, and fostering collaboration across departments. Candidates must possess strong leadership skills, with a minimum of five years of relevant experience in a managerial capacity. Proficiency in data analysis and project management tools is required, along with excellent communication abilities. The role demands adaptability, problem-solving acumen, and a commitment to driving continuous improvement within the organization.
We seek a meticulous and highly organized professional to join our Risk department as an Area Collections Executive. The incumbent will spearhead field-based collections initiatives for our PAY products, ensuring efficient and timely recovery of outstanding amounts. Additionally, they will provide strategic guidance to enhance customer payment behaviors and satisfaction, while aligning our offerings with end-user expectations.
Department Corporate Risk is seeking a Fixed Term Contract employee to work onsite in Nigeria.
You will be responsible for performing the following duties and tasks, which include but are not limited to:
Evaluating regional portfolio performance and repayment patterns to develop and implement daily, weekly, and monthly strategies aimed at optimizing collection rates from delinquent customers.
Conducting field visits to validate the integrity of sales performance and gather diverse perspectives from various regions, aiming to refine strategic initiatives and address issues such as disabled lamps and repayment challenges.
Delivering weekly reports to the Sales and Risk Management teams, detailing on-field interventions conducted, and the outcomes accomplished, while also incorporating valuable customer insights.
Designing, implementing, and optimizing collection processes are essential to enhance repayment rates and improve customer satisfaction.
Collaborating closely with Area Business Managers and Field Sales Executives to facilitate the repossession of products from customers in arrears when direct action is deemed necessary.
Report all instances of suspected product tampering detected in the field via the designated reporting process and channels provided by the Risk team.
Facilitating the reporting and enforcement of corrective measures against individuals involved in fraudulent activities within the field, including product tampering and misleading sales practices by field sales executives, in accordance with the established Risk function guidelines.
Training field sales executives to manage repossession processes and resolve challenging customer collection matters effectively.
To maintain an efficient operating rhythm, follow up with Agents (Field Officers) to verify timely completion of collection calls and repossession tasks.
Establishing cash collection centers and configuring the essential collection infrastructure are key responsibilities, ensuring the setup of critical operational areas.
You may qualify for consideration if you possess the following qualifications and attributes.
A relevant Bachelor’s degree or Higher Diploma in Finance, Community Development, Communication, Credit Risk Management, or a closely related discipline is required for this role.
With a minimum of one year of hands-on experience in a comparable role, you should possess practical exposure to fieldwork and familiarity with serving customers in rural or remote settlements.
We are eager to engage professionals who are passionate about driving collections, resolving issues, and enhancing customer experience within the field.
Seasoned professionals with a solid background in Microfinance, Fintech, or banking—particularly in Credit Collections and debt recovery—are highly sought after for this role.
Proficient in numerical analysis and data interpretation, with a strong aptitude for quantitative reasoning and precision-driven tasks.
Exceptional interpersonal abilities and strong communication skills are essential to foster productive relationships and facilitate smooth interactions in both team and client-facing settings.
Demonstrates strong analytical skills and the capacity to solve complex problems efficiently.
We are enthusiastic about collaborating with rural clientele and ensuring efficient resolution of customer concerns.
Demonstrates exceptional proficiency in issue tracking and resolution, ensuring timely identification and effective management of issues.
Capable of efficiently prioritizing and executing multiple tasks simultaneously while maintaining meticulous attention to detail and accuracy.
Collaborate effectively with various sales teams and cross-functional departments to ensure seamless integration and alignment of efforts.
Understanding the local landscape will be highly beneficial.
go to method of application
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
1 year
