Job Summary
Africa STD Plus Limited is searching for a proactive and seasoned Veterinary Doctor to assume the role of Clients & Technical Officer.
The ideal candidate will function as the primary technical liaison, delivering expert veterinary support, specialized technical advisory services, customer relationship management, and strategic business development assistance to poultry and livestock clients.
The position demands a proactive professional with robust technical skills in animal health, poultry production, farm management, and customer engagement.
Oversee the core duties associated with this role, including driving strategic initiatives, managing cross-functional projects, and ensuring alignment with organizational objectives. Facilitate effective communication between teams to streamline operations and enhance productivity. Conduct regular performance evaluations and provide constructive feedback to foster professional growth among staff. Develop and implement policies and procedures to maintain compliance with industry regulations and company standards. Lead negotiations and partnerships to expand business opportunities and strengthen market presence. Monitor financial performance and allocate resources efficiently to optimize budget utilization.
Technical Services encompasses the provision of specialized support and solutions to address complex technical challenges, ensuring optimal performance and reliability of systems and infrastructure. This role demands a strong foundation in technical expertise, problem-solving capabilities, and the ability to deliver prompt, efficient assistance to internal and external stakeholders. Responsibilities include diagnosing and resolving technical issues, maintaining system integrity, and collaborating with cross-functional teams to implement improvements and best practices. Candidates must possess relevant technical qualifications, hands-on experience with pertinent tools and technologies, and a commitment to continuous learning and professional development.
Deliver expert veterinary and technical guidance to clients regarding the management of poultry and livestock operations.
Perform on-site farm evaluations to examine flock health, productivity, biosecurity protocols, dietary plans, and overall management strategies.
Evaluate health conditions and provide suitable recommendations for preventive and corrective actions to address identified challenges.
Provide expert counsel regarding immunization initiatives, disease mitigation strategies, pharmaceutical applications, and operational farm management practices.
Monitor and evaluate customer flock performance, then compile detailed technical reports and actionable recommendations based on findings.
Assist clients in enhancing productivity, profitability, and operational efficiency.
To evaluate and analyze customer requirements, ensuring their needs are met to deliver optimal satisfaction while fulfilling job responsibilities.
Compile weekly documentation summarizing customer complaints and newly established discount arrangements.
Resolves issues related to products or services by first clarifying the customer’s concern, identifying the underlying cause, and then selecting and explaining the most effective resolution. Ensures timely correction or adjustment of the problem and follows up to verify that the issue has been fully resolved.
By gathering customer insights and assessing their requirements, the incumbent identifies promising products or services for consideration by management.
Conduct comprehensive reviews and analyses of literature pertaining to both novel and established products to ensure thorough understanding and accurate information dissemination.
Client Relationship Management: Cultivating and maintaining strong, mutually beneficial partnerships with clients to ensure their needs are met and expectations are exceeded. This involves regular communication, proactive problem-solving, and a deep understanding of client objectives. Responsibilities include identifying client requirements, addressing concerns promptly, and delivering tailored solutions that align with their goals. Exceptional interpersonal and communication skills are essential, along with the ability to build trust, negotiate effectively, and foster long-term loyalty.
Develop and nurture robust connections with both current and potential clients to foster long-term partnerships.
Act as the main point of contact for addressing customer technical inquiries and resolving complaints.
Deliver prompt solutions to customer inquiries while fostering consistently high levels of satisfaction.
Perform consistent follow-up visits and deliver post-sales technical assistance to ensure customer satisfaction and address any service-related concerns promptly.
Maintain precise documentation of customer information, farm productivity metrics, and service-related records to ensure comprehensive and up-to-date data tracking.
Seeking an accomplished professional to spearhead Business Development initiatives, driving growth through strategic partnerships and market expansion. The ideal candidate will identify and pursue new business opportunities, cultivate client relationships, and negotiate high-value contracts to enhance revenue streams. Proficiency in market research and trend analysis is essential, alongside a proven track record in developing and executing business strategies. Strong interpersonal skills and the ability to influence stakeholders are paramount, as is a results-driven mindset focused on achieving measurable outcomes. Bachelor’s degree in Business Administration, Marketing, or a related field is required, with 5+ years of relevant experience preferred.
Explore avenues to enhance the company’s sales performance for its products and services.
Contribute to the formulation and execution of initiatives aimed at acquiring and retaining customers.
Collaborate in the execution of marketing initiatives, product rollouts, educational seminars, and specialized technical training sessions.
Engage in various exhibitions, customer outreach events, and key industry meetings to foster connections and promote organizational visibility.
Develop comprehensive market intelligence reports by analyzing industry trends, monitoring competitor actions, and assessing evolving customer needs.
Ensure adherence to regulatory requirements and standards through meticulous compliance monitoring and accurate reporting procedures. Develop and implement robust compliance frameworks to mitigate risks and maintain organizational integrity. Prepare and submit timely, transparent reports to stakeholders, ensuring full alignment with legal and industry-specific obligations. Collaborate with cross-functional teams to address compliance gaps and enforce corrective actions as needed. Maintain comprehensive documentation of compliance activities and regulatory interactions for audit readiness and accountability.
Maintain strict compliance with veterinary ethics, applicable regulations, and internal company policies.
Compile reports on a weekly, monthly, and quarterly basis to document activity progress and outcomes.
Ensure thorough and accurate documentation of farm visits, technical recommendations provided, and all customer interactions.
Provide management with technical data and insights to facilitate informed strategic decision-making.
Bachelor’s degree in a relevant field or equivalent practical experience is required for this role. Candidates must demonstrate expertise in project management, with a minimum of five years of professional experience in a similar capacity. Strong proficiency in industry-standard software and tools is essential. Exceptional communication and leadership skills are crucial for effectively guiding teams and stakeholders. The ability to analyze complex problems and develop innovative solutions is a key requirement. Additionally, familiarity with regulatory compliance and quality assurance processes is beneficial.
A Doctor of Veterinary Medicine (DVM) degree obtained from an accredited institution is required.
Hold a current, active license to practice veterinary medicine.
A minimum of three to five years of hands-on experience in poultry or livestock production, veterinary services, or technical sales is required.
Proficient in poultry production systems, animal health protocols, biosecurity measures, vaccination scheduling, and overall farm management practices.
Exceptional verbal and written communication abilities, along with polished presentation and interpersonal competencies, are essential.
Exceptional skills in customer service and relationship management are essential for this role.
Demonstrates strong competency in utilizing Microsoft Office Suite applications and possesses the ability to prepare clear, concise, and well-structured reports.
Extensive travel is required to conduct farm visits and provide customer support.
Possessing a valid driver’s license constitutes a beneficial qualification.
Key Qualifications Include:
Demonstrated proficiency in critical analysis, problem-solving, and decision-making to drive organizational success. Strong interpersonal and communication skills are essential for collaborating effectively with cross-functional teams and stakeholders. Adaptability to evolving business needs and a commitment to continuous learning are highly valued. Leadership qualities, including the ability to inspire and motivate teams, are required.
Technical and veterinary expertise is essential for this role, requiring a comprehensive understanding of veterinary medicine and advanced technical skills.
The role focuses on overseeing and enhancing interactions with clients to ensure their satisfaction and retention, primarily through the use of CRM systems to track engagements and analyze data for strategic improvements. It requires strong interpersonal skills to build trust and address inquiries efficiently, as well as analytical abilities to interpret customer feedback and sales trends. Responsibilities include managing communication channels, resolving escalated issues, and collaborating with cross-functional teams to implement customer-centric initiatives. Proficiency in CRM software and data management tools is essential, along with the capacity to adapt to evolving customer needs and market dynamics.
Problem-solving and analytical abilities are essential, requiring the capacity to evaluate complex information, identify key issues, and develop effective solutions efficiently. Candidates must demonstrate a methodical approach to dissecting challenges, leveraging both quantitative and qualitative insights to inform decisions. Strong critical thinking is necessary to interpret data, assess risks, and propose actionable strategies that align with organizational objectives.
We provide assistance in business development and sales operations, facilitating growth initiatives and enhancing revenue streams through strategic planning and client engagement. Responsibilities include identifying market opportunities, nurturing client relationships, and collaborating with cross-functional teams to optimize sales processes. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proven track record in driving business expansion. Proficiency in CRM systems and experience in market research are essential requirements for this role.
Excellent interpersonal and negotiation abilities are essential, along with the capacity to articulate ideas clearly and persuasively to diverse audiences, ensuring alignment and mutual understanding across stakeholders.
Experienced professionals excel in fostering collaboration and guiding teams toward shared objectives. Possessing strong interpersonal skills, they motivate colleagues, resolve conflicts, and promote a cohesive work environment. Responsibilities include aligning team efforts with organizational goals, facilitating communication, and ensuring high performance through mentorship and support. Ideal candidates demonstrate adaptability, emotional intelligence, and a commitment to developing both individual and collective capabilities.
Skilled professionals in this role are responsible for drafting accurate reports and conducting thorough data analysis, ensuring all findings are clearly communicated and actionable. They must possess strong analytical abilities, meticulous attention to detail, and proficiency in relevant software tools to interpret complex datasets effectively. This position demands the capacity to synthesize information into insightful summaries, identify key trends, and present data-driven recommendations to support decision-making processes.
Demonstrates exceptional proficiency in managing time effectively and maintaining strong organizational capabilities.
Qualified candidates are encouraged to submit their applications or CVs via email to recruit@agricareplus.com, ensuring the job title is clearly stated in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
