Job Summary
The Telesales Representative / Content Creator will spearhead sales initiatives through strategic outbound and inbound interactions, craft engaging digital content to showcase the company’s offerings, and provide outstanding customer support. This role will be pivotal in generating leads, enhancing brand recognition, managing customer relationships, and fostering client retention.
Oversee a wide range of critical duties, including managing project timelines, coordinating team efforts, and ensuring adherence to quality standards. Develop and implement strategic plans to enhance operational efficiency, while fostering collaboration across departments to achieve organizational goals. Monitor progress through regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed. Serve as a liaison between senior leadership and staff, facilitating clear communication and aligning team objectives with company objectives. Additionally, analyze data to drive informed decision-making, optimize resource allocation, and mitigate potential risks. Maintain compliance with industry regulations and internal policies to uphold organizational integrity and reputation.
Handle both inbound and outbound calls strategically to cultivate leads and successfully transition prospects into paying customers.
Handle incoming inquiries promptly while cultivating a robust and active sales pipeline to ensure consistent lead progression and opportunity development.
Foster enduring partnerships with current and potential clients while ensuring consistent engagement and satisfaction.
Craft compelling content tailored for diverse social media channels, marketing initiatives, and promotional collateral to captivate target audiences and drive engagement.
Work collaboratively with the marketing team to develop and implement content strategies aimed at elevating brand presence and recognition.
Respond to customer inquiries, complaints, and service requests promptly and professionally via phone, email, and social media channels.
Deliver precise details regarding the company’s offerings, including products, services, and active promotional campaigns.
Responsible for accurately documenting customer interactions, sales activities, and subsequent follow-ups within the assigned systems.
Analyze customer feedback to identify actionable insights that enhance service quality and elevate the overall customer experience.
Collaborate effectively with the operations and sales teams to maintain uninterrupted service delivery and uphold high standards of client satisfaction.
Achieve designated sales objectives and foster strong customer relationships.
Perform all additional duties as designated by management, ensuring alignment with organizational objectives and priorities.
Seeking a detail-oriented individual to fulfill the role of [Job Title]. The ideal candidate must possess a minimum of [X years] of relevant experience, along with proficiency in [specific skills/technologies]. A bachelor’s degree in [field of study] or a related discipline is essential. The position demands strong problem-solving abilities, excellent communication skills, and the capacity to work effectively in a team-oriented environment. Responsibilities include [list key duties], with an emphasis on delivering high-quality results within established timelines.
A bachelor’s degree or Higher National Diploma (HND) in Marketing, Mass Communication, Business Administration, Communications, or a closely related discipline is required.
Seeking candidates with a minimum of two to three years of hands-on experience in telesales, customer service, content creation, or closely related fields.
Experience in the real estate, media, or related industries is highly beneficial.
Proven ability to convey information clearly and effectively through both spoken and written channels.
Exceptional proficiency in sales, negotiation, and cultivating client relationships is required.
Proven track record in developing compelling social media and marketing content that resonates with target audiences.
Demonstrates strong expertise in utilizing Microsoft Office Suite and social media management tools effectively.
Demonstrates exceptional organizational abilities and the capacity to handle multiple tasks efficiently while maintaining a strong customer-centric approach.
Capable of thriving both autonomously and collaboratively within a high-velocity work setting, maintaining productivity and adaptability under dynamic conditions.
Aurelia Tenet Consulting Limited operates as an equal opportunity employer, selecting candidates for its clients based on merit, competence, and organizational requirements.
Qualified individuals seeking the position are encouraged to submit their CV via email to aureliatenetconsultingltd@gmail.com, ensuring the subject line reads: “Application for Telesales Representative / Content Creator – Abuja.”
Qualifications
BA/BSc/HND
Experience Required
2 years
