Role Description
This is a full-time on-site role in Lagos for an End User Support Engineer.
This position requires delivering troubleshooting, technical assistance, and customer support on a daily basis, alongside specialized knowledge of operating systems.
Oversee and execute comprehensive project management duties, ensuring alignment with organizational goals and timelines. Develop, implement, and monitor project plans, allocating resources efficiently while mitigating risks. Conduct regular progress assessments, address bottlenecks, and foster collaboration across teams to achieve deliverables on schedule. Lead stakeholder communication, providing transparent updates and resolving escalated issues promptly. Maintain meticulous documentation of project milestones, expenditures, and performance metrics to support data-driven decision-making and compliance with established standards.
With a strong focus on problem-solving and technical assistance, candidates must demonstrate proficiency in diagnosing and resolving technical issues. Essential qualifications include the ability to provide effective solutions and guidance to users facing technical challenges.
Provides exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring a positive experience for clients through effective communication and problem-solving abilities.
Proficient in a variety of Operating Systems, with advanced knowledge and hands-on experience in configuring, managing, and troubleshooting system-level software to ensure optimal performance and stability.
Exceptional aptitude for problem-solving and analytical reasoning is essential, requiring the ability to dissect complex issues and derive logical, efficient solutions.
Proven ability to communicate effectively and build strong interpersonal relationships is essential.
Thrives in high-pressure situations while effectively collaborating within team settings.
Accomplished professionals with a proven track record in technical assistance or an equivalent domain are encouraged to apply.
Proficiency in implementing and managing Windows 11 within an enterprise setting, coupled with expertise in Microsoft Intune, patch management, and resolving network printer issues, is essential.
Bachelor’s degree in Computer Science, Engineering, or a related field is required, along with a minimum of five years of professional experience in software development. Proficiency in multiple programming languages, including but not limited to Java, Python, or C++, is essential. Strong problem-solving skills and expertise in system design and architecture are also necessary. Candidates must demonstrate experience with agile methodologies, version control systems, and collaborative development practices. Excellent communication and teamwork abilities are expected to effectively engage with cross-functional teams and stakeholders.
A Bachelor of Science degree in Computer Science, Electrical Engineering, or a closely related discipline is required.
Proven track record with 3 to 5 years of hands-on experience in IT support and troubleshooting roles is essential.
Relevant credentials, such as a Compton A+ or Microsoft Certified Professional certification, would be advantageous.
Demonstrated expertise in the telecommunications industry, having held positions within relevant organizations.
ITIL v4 certification is advantageous but not mandatory.
Submit your résumé to dave.nwokedi@vennote.com, ensuring the subject line includes “End User Support – Lagos” to facilitate prompt processing.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
