About the job
The Fraud Desk Officer will monitor, investigate, and document fraudulent activities across all banking operations, channels, and customer transactions. This position collaborates with internal teams to identify and mitigate risks, ensuring adherence to regulatory standards and internal control policies. By doing so, the role safeguards the bank’s operational integrity and minimizes potential financial and reputational harm.
Oversee and execute primary duties including managing daily operations, ensuring procedural compliance, and fostering team productivity through effective leadership and communication. Coordinate with cross-functional departments to align objectives, streamline workflows, and monitor performance metrics for continuous improvement. Develop and implement strategies to optimize efficiency, maintain high standards of quality, and drive organizational growth. Analyze data to identify trends, assess risks, and recommend data-driven solutions to enhance operational effectiveness. Provide guidance, mentorship, and professional development opportunities to cultivate a skilled and motivated workforce. Ensure adherence to company policies, industry regulations, and safety protocols while maintaining a safe and inclusive work environment. Collaborate with senior management to formulate business plans, set measurable goals, and track progress toward achieving strategic targets.
Diligently review transactions and operational activities to identify any suspicious indicators or irregular patterns that may suggest fraudulent behavior.
Responsibilities include receiving, evaluating, and escalating reported fraud incidents or allegations submitted by staff, agents, and customers for further investigation and resolution.
Investigate suspected fraudulent activities by conducting thorough inquiries, then compile detailed investigation reports outlining findings and providing actionable recommendations.
Work collaboratively with internal audit, risk management, operations, and IT teams to evaluate fraud incidents and pinpoint process deficiencies.
Maintain a current fraud register and submit timely reports to senior management as well as regulatory bodies, including the Central Bank of Nigeria (CBN) and the Nigeria Deposit Insurance Corporation (FDIC).
Conduct in-depth evaluations of fraud trends to identify underlying causes and propose strategic enhancements to processes or policies aimed at mitigating risk exposure.
Assist in the creation and execution of anti-fraud initiatives, including strategic frameworks, technological solutions, and educational programs aimed at raising awareness.
Attend structured training programs focused on fraud detection techniques, established reporting protocols, and proactive prevention strategies.
Collaborate with law enforcement entities and legal counsel as necessary to support the prosecution of fraud-related matters.
Monitor digital platforms such as mobile banking, point-of-sale systems, and internet banking to detect and flag potential fraudulent or irregular transactions.
Uphold the strict confidentiality and security of all fraud-related data and investigative processes to ensure their integrity is preserved at all times.
Maintain strict confidentiality and ensure the integrity of sensitive data throughout all fraud investigations.
Execute additional tasks and responsibilities as directed by the supervisor from time to time.
Seeking candidates with a minimum of three years of experience in a related field, demonstrating proficiency in project management and team leadership. Applicants must hold a valid driver’s license, possess strong organizational abilities, and exhibit exceptional communication skills. Familiarity with industry-specific software and the capacity to work independently with minimal supervision are essential. The ideal candidate will also have a proven track record in problem-solving, budget management, and meeting tight deadlines in fast-paced environments.
Qualifications and Experience:
Applicants must possess a Bachelor’s degree in a relevant field, such as Computer Science, Engineering, or Information Technology, along with a minimum of three years of professional experience in a comparable role. Proficiency in programming languages including, but not limited to, Python, Java, or C++ is essential, as is experience with database management systems and software development methodologies. Candidates should demonstrate strong analytical and problem-solving abilities, alongside excellent communication and teamwork skills. Familiarity with cloud computing platforms, Agile methodologies, and cybersecurity principles is highly advantageous. Additional certifications in specialized areas may be required depending on the specific position.
A bachelor’s degree in accounting, banking and finance, economics, business administration, or a related discipline is required.
Seeking a professional with at least two to four years of hands-on experience in fraud desk operations, internal controls, fraud investigations, risk management, or auditing within a financial institution—ideally a microfinance bank.
Demonstrates a comprehensive grasp of banking operations, microfinance frameworks, digital financial services, and various fraud methodologies.
Skills and Requirements: Requires proficiency in [specific tools/software], strong analytical abilities, and effective communication skills. Demonstrates expertise in [relevant field/industry] with a proven track record in [specific tasks/achievements]. Must exhibit problem-solving capabilities, adaptability to dynamic environments, and a commitment to continuous learning. Excellent organizational skills and attention to detail are essential, along with the ability to collaborate effectively within cross-functional teams. Familiarity with [industry standards/regulations] and experience in [specific area] are highly desirable.
Maintains a high standard of integrity and confidentiality at all times.
Proficient analytical and investigative capabilities, including the ability to scrutinize data, identify patterns, and derive actionable insights from complex information. Demonstrated aptitude for conducting thorough research, evaluating evidence, and solving problems methodically with a keen attention to detail.
Exceptional critical thinking and analytical skills are essential, as the role demands the capacity to make well-reasoned decisions and resolve complex issues effectively.
Proficient in utilizing anti-fraud tools and methodologies to mitigate risks and ensure compliance.
Proficient in crafting clear, accurate reports and maintaining comprehensive documentation.
Strong abilities in fostering relationships and conveying information effectively are essential.
Demonstrates strong command of Microsoft Office applications, including Excel, Word, and PowerPoint, in addition to expertise in core banking systems.
Proficiency in the Central Bank of Nigeria’s regulatory framework and adherence to anti-fraud guidelines is essential.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
