Reporting directly to the Head of Business & Support Control, this role plays a critical part in overseeing and aligning business operations with strategic objectives. The position involves ensuring compliance with regulatory requirements, optimizing workflows, and driving efficiency across support functions. Key responsibilities include monitoring key performance indicators, identifying process improvements, and collaborating with cross-functional teams to implement best practices. The ideal candidate will possess strong analytical skills, proficiency in data interpretation, and the ability to communicate insights effectively to stakeholders at all levels.
The objective of this position is to achieve [specific goals or objectives], ensuring alignment with the company’s strategic vision. The role involves collaborating with cross-functional teams to drive innovation, optimize processes, and deliver measurable results. Key responsibilities include [list key duties], with a strong emphasis on [specific focus areas]. The ideal candidate will possess [required qualifications], along with demonstrated expertise in [relevant skills], and a proven ability to [specific competencies]. Success in this role hinges on effective communication, problem-solving acumen, and a commitment to continuous improvement.
The Settlement & Financial Institutions Control Officer ensures independent oversight and assurance by monitoring settlement operations, dispute resolution, financial institutions processes, and associated transaction handling activities.
This position is responsible for maintaining the precision, reliability, and adherence to regulatory standards in transaction processing, settlement reporting, dispute resolution, and onboarding functions for both banking and non-banking financial services, while proactively identifying and reducing operational, financial, and regulatory risks.
Key Responsibilities
Oversee and evaluate settlement, reconciliation, and transaction processing operations across both domestic and international payment networks.
Exercise oversight of dispute and chargeback management procedures across various card schemes and payment platforms.
Conduct a thorough review of transaction files, settlement reports, and operational extracts to confirm their completeness and accuracy.
Monitor settlement discrepancies, unresolved transactions, and financial risks, with a focus on prompt escalation and resolution.
Verify adherence to internal controls, regulatory mandates, scheme guidelines, and established operational procedures without exception.
Conduct comprehensive evaluations of onboarding and operational processes within financial institutions and other regulated entities, verifying adherence to authorization protocols and documentation standards.
Perform comprehensive control reviews spanning transaction processing, switching, transfer, PSA, and other fintech-related operational areas.
Evaluate current operational workflows and propose enhancements to bolster controls and operational efficiency.
Work collaboratively with Operations, Technology, Product, and Business teams to uphold secure and compliant service delivery standards.
Facilitate audit processes, regulatory evaluations, and compliance reporting initiatives to ensure adherence to established standards and requirements.
Compile and produce regular control, governance, and exception reports for management evaluation and oversight.
Requirements
A Bachelor’s Degree in Finance, Business Administration, or an equivalent discipline is required.
Professional certification is mandatory or optional, depending on the position, with ACA, ARCA, or equivalent qualifications being acceptable.
A master’s degree, along with certifications such as CISA, CPA, CIA, or their equivalents, would be highly beneficial.
Seeking candidates with at least four years of hands-on experience in internal control, audit, settlement operations, dispute management, or financial operations’ compliance. While all qualified applicants are encouraged to apply, prior experience within the fintech, financial services, or banking industry is highly advantageous. A solid understanding of Nigerian corporate governance codes and Central Bank of Nigeria (CBN) regulations is essential.
A strong proficiency in relevant technical and interpersonal abilities is required to perform the job effectively. Candidates must demonstrate expertise in key areas pertinent to the role, including, but not limited to, problem-solving, communication, and specialized knowledge aligned with the position’s demands. Additionally, familiarity with industry-standard tools and methodologies is essential to meet operational objectives. The ideal applicant will possess a blend of hard and soft skills, ensuring seamless integration into the team and successful execution of assigned responsibilities.
The processes involved in settlement and reconciliation encompass a range of meticulous financial operations designed to ensure accuracy, compliance, and timely resolution of discrepancies. These procedures require a thorough examination of transactions, meticulous verification of records, and precise adjustments to balance accounts. Candidates must possess strong analytical skills, attention to detail, and proficiency in financial software to effectively manage these tasks. Responsibilities include identifying and rectifying discrepancies, preparing reconciliation reports, and collaborating with cross-functional teams to maintain financial integrity.
Managing disputes and chargebacks is a critical responsibility within this role. This position involves thoroughly investigating and resolving transaction disputes initiated by customers or financial institutions. Key duties include analyzing transaction records, coordinating with relevant departments, and ensuring compliance with established policies and procedures. The successful candidate must possess strong analytical skills, attention to detail, and the ability to communicate effectively with stakeholders. Additionally, experience with dispute resolution frameworks and chargeback guidelines is essential for mitigating financial risks and maintaining customer trust.
The position focuses on establishing and maintaining robust internal control systems and effectively managing organizational risks. Key responsibilities include identifying potential risk factors, developing mitigation strategies, and ensuring compliance with regulatory standards. Additionally, the role involves overseeing internal audits, assessing control deficiencies, and implementing corrective actions to enhance operational efficiency and safeguard company assets. Strong analytical skills and a keen understanding of risk frameworks are essential for success in this role.
Monitoring financial activities and overseeing transactions constitute the core responsibilities of this role, ensuring accuracy and compliance with established policies and procedures. The position demands meticulous attention to detail to identify discrepancies, mitigate potential risks, and maintain the integrity of financial records. Proficiency in financial analysis tools and reporting systems is essential to generate insights and support decision-making processes effectively. Additionally, collaboration with cross-functional teams is required to streamline processes and enhance operational efficiency.
Ensuring adherence to regulatory requirements and maintaining robust governance frameworks are essential responsibilities of this role, which demands a deep understanding of applicable laws, industry standards, and internal policies to mitigate risks and uphold organizational integrity. The position requires meticulous attention to detail, proactive monitoring of evolving regulations, and the ability to implement effective compliance strategies that align with business objectives while safeguarding stakeholder interests. Strong analytical skills and the capacity to interpret complex legal and regulatory texts are critical, as is the capability to collaborate with cross-functional teams to foster a culture of compliance throughout the organization.
Proficient in leveraging data analysis and reporting software suites, including Power BI, SQL, ACL, and IDEA, to extract meaningful insights and generate actionable reports.
Analytical prowess and the capacity to resolve complex issues with precision and efficiency are essential for success in this role. Candidates must demonstrate a keen ability to interpret data, identify patterns, and devise innovative solutions to challenges. Additionally, a methodical approach to troubleshooting and the capacity to think critically under pressure are required to meet the demands of the position.
Demonstrates meticulous attention to detail and precision in all tasks.
Effective communication and proficient stakeholder management are essential to ensure alignment and foster productive relationships across all levels of the organization. This role demands the ability to convey complex ideas clearly and concisely, while also managing expectations and resolving conflicts diplomatically. Stakeholders, including internal teams, leadership, and external partners, must be engaged strategically to secure buy-in, facilitate collaboration, and drive project success. Strong interpersonal skills, emotional intelligence, and the capacity to adapt messaging to diverse audiences are critical for navigating varying perspectives and achieving mutual objectives.
Maintains unwavering integrity and professionalism in all interactions and responsibilities.
Demonstrates resilience and composure when operating within tight deadlines and dynamic work settings.
To apply, kindly submit your application through the designated method as outlined below.
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
4 years
