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Home Jobs Lagos Retail Stock Clerk and Customer Service Representative

Retail Stock Clerk and Customer Service Representative

T.O.N Corporate Services  · Consulting

Full Time Lagos
Lagos
Deadline: 2 September 2026
Posted June 3, 2026

A Retail Runner is required to assist the retail team in maintaining efficient store operations and delivering an outstanding customer experience.

Oversee and execute a diverse range of critical tasks to ensure operational excellence and organizational success. This role demands the ability to analyze complex challenges, develop strategic solutions, and implement efficient processes. Key duties include collaborating with cross-functional teams to align objectives, managing projects from inception to completion, and ensuring adherence to established policies and procedures. Additionally, the position requires maintaining accurate records, preparing detailed reports, and presenting findings to stakeholders to support informed decision-making. Strong leadership, exceptional communication skills, and a proactive approach are essential to drive performance and achieve departmental goals.

The sales team receives steadfast assistance to uphold exceptional customer service standards.

Fitting rooms are prepared and organized for customer use.

Ensure fitting rooms are kept immaculate and ready for subsequent customers after each use.

Support the process of accepting, tagging, and labeling newly delivered inventory.

We assist in enhancing visual merchandising and optimizing store presentation, ensuring an engaging and consistent environment for customers.

Maintain the store’s ambiance to create an inviting and consistent environment for customers.

Supply stock service stations with essential materials and equipment to ensure operational readiness.

Transfer goods from the warehouse to the sales floor.

Respond promptly and courteously to customer inquiries facilitated by sales associates to ensure satisfaction and address any concerns efficiently.

The role involves facilitating seamless interaction between clients and the sales department, ensuring inquiries and feedback are promptly addressed to enhance customer satisfaction and streamline sales processes.

Adhere to all established safety protocols and operational guidelines within the store environment.

Promptly notify management of any incidents or safety concerns that arise, ensuring clear and timely communication to facilitate swift resolution and prevent potential escalations.

Provide assistance with various store support functions to ensure smooth daily operations.

Seeking a highly motivated individual with a strong foundation in analytical problem-solving and attention to detail. The ideal candidate must possess excellent communication skills, both written and verbal, to effectively collaborate with cross-functional teams. A minimum of five years of experience in a related field is required, along with proficiency in industry-standard software tools. Additionally, the ability to manage multiple priorities in a fast-paced environment while maintaining high accuracy is essential. A bachelor’s degree in a relevant discipline or equivalent professional experience is preferred.

Minimum educational qualification required is a Senior Secondary School Certificate (SSC) or its equivalent.

1–2 years of prior experience in a retail or customer support capacity is strongly preferred.

Ability to follow instructions and work in a fast-paced environment

Strong organizational abilities and the capacity to manage multiple tasks efficiently are required.

Demonstrates exceptional teamwork capabilities and dependability in collaborative settings.

Maintain a polished and professional demeanor, ensuring attire and grooming align with company standards and industry expectations.

Cultivates an approachable and welcoming demeanor while prioritizing exceptional customer service and fostering positive client relationships.

To initiate the application process, please follow the established submission procedure outlined below.

To submit your application, please visit the designated links provided on the company’s official website.

Qualifications

Secondary School (SSCE)

Experience Required

1 - 2 years

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