About the job
Proactively pursue delinquent accounts and outstanding invoices through phone communication, email correspondence, and in-person visits to ensure timely resolution.
Conduct thorough evaluations of credit applications submitted by prospective customers, perform detailed analyses of their financial documentation, and determine suitable credit limits based on the findings.
Investigating invoice discrepancies, short payments, and billing disputes is essential to resolve them effectively and ensure timely payment processing.
Account Reconciliation: Accurately post incoming payments and reconcile customer accounts within ERP systems.
Reporting responsibilities include compiling and presenting regular aging reports, alongside monitoring and analyzing collection key performance indicators, such as Days Sales Outstanding (DSO), for executive review and decision-making.
Escalation responsibilities include initiating collection procedures and promptly forwarding delinquent accounts to the Team Lead for further action.
Design and oversee a comprehensive credit control system in partnership with sales, marketing, finance, and executive leadership to ensure alignment and operational efficiency.
Develop and implement policies aligned with customer service excellence to ensure timely submission of customer payments.
Review customer credit reports, evaluate applications, and render approval or denial decisions before promptly relaying outcomes to the relevant parties.
Responsibilities include engaging in contract discussions with clients to establish suitable repayment arrangements and finalizing loan specifics such as terms, conditions, and associated agreements.
Maintain accurate and up-to-date loan records, perform routine assessments of the credit-control system, and introduce necessary modifications to minimize the occurrence of bad debts.
Please notify the Team Lead or the relevant team of any discrepancies in payments related to assigned customer accounts.
Monitor outstanding invoices and payments to ensure timely collection, and enforce company collections procedures as needed.
Enhance debt recovery procedures to optimize efficiency and effectiveness.
Seeking a candidate with proficiency in essential technical and interpersonal competencies. Key requirements include strong communication abilities, problem-solving skills, and prior experience in a related field. The ideal applicant will demonstrate adaptability, teamwork, and a commitment to continuous learning. Familiarity with industry-standard tools and methodologies is highly desirable. Additionally, the role demands meticulous attention to detail and the capacity to meet project deadlines efficiently.
Proven expertise in utilizing financial accounting software and enterprise resource planning (ERP) systems is essential.
Proficient in analyzing data to extract meaningful insights and support decision-making processes. Skilled in interpreting complex datasets, identifying trends, and generating actionable recommendations through statistical analysis and visualization techniques. Experienced in utilizing tools such as Excel, SQL, Python, or R to clean, transform, and model data efficiently. Capable of communicating findings clearly to stakeholders through reports and presentations, ensuring data-driven strategies align with organizational goals. Strong attention to detail and analytical mindset are essential for uncovering patterns and solving business challenges effectively.
Skilled in crafting compelling arguments to secure favorable outcomes through negotiation, adept at influencing stakeholders and resolving conflicts with tact and diplomacy.
Skilled in conveying messages with diplomacy, ensuring clarity and respect in all interactions.
Skilled in mediating disputes and facilitating productive dialogue to reach mutually agreeable solutions, this professional effectively addresses conflicts among team members or stakeholders. They assess underlying issues, encourage open communication, and implement strategies to resolve tensions while maintaining professionalism and fostering a collaborative environment. With strong interpersonal and negotiation abilities, they ensure that disagreements are handled constructively, minimizing disruption to workflow and promoting long-term harmony.
Meticulous attention to detail is essential for this role, ensuring accuracy and precision in all tasks. The ideal candidate will demonstrate a strong ability to identify and correct errors, maintaining high standards in every aspect of their work. This position requires a commitment to thoroughness and consistency, as well as the capacity to manage complex information efficiently. By upholding these standards, the candidate will contribute to the overall success and reliability of the team’s operations.
Qualifications
BA/BSc/HND
