Job Summary
The Collaboration & Microsoft Product Support Officer oversees the administration, maintenance, and enhancement of the bank’s Microsoft 365 environment and collaboration tools. This position guarantees seamless access to critical platforms—such as Microsoft Teams, SharePoint, Exchange Online, and OneDrive—while delivering expert technical assistance and professional development opportunities to employees across all departments.
We are seeking a highly motivated professional to oversee a diverse range of operational duties, including strategic planning, project execution, and team leadership. The ideal candidate will ensure seamless workflows by coordinating cross-functional initiatives, managing stakeholder relationships, and implementing efficiency-driven processes. Key responsibilities involve conducting performance evaluations, fostering a collaborative work environment, and driving continuous improvement through data-driven insights. Additionally, the role requires meticulous attention to detail in budget oversight, compliance adherence, and risk mitigation to support organizational objectives. Proficiency in advanced software tools and exceptional communication skills are essential for success in this position.
Administer, configure, and maintain Microsoft 365 services such as Teams, SharePoint Online, Exchange Online, OneDrive, and Power Platform to ensure optimal functionality and performance.
Deliver expert-level L2/L3 technical support for Microsoft collaboration tools, prioritizing the swift resolution of incidents and service requests.
Oversee the operational health, efficiency, and accessibility of Microsoft 365 services while instituting preemptive strategies to mitigate potential service disruptions.
Oversee the administration of user accounts, licensing agreements, access permissions, and security controls within the Microsoft 365 environment.
Develop SharePoint sites, configure Teams workspaces, and establish OneDrive settings in accordance with specified business objectives.
Work collaboratively with security and compliance teams to implement and maintain Microsoft 365 data governance frameworks, enforce data loss prevention (DLP) policies, and configure conditional access controls.
Prepare and update documentation pertaining to Microsoft 365 configurations, operational workflows, and troubleshooting protocols to ensure clarity and consistency across teams.
Deliver engaging training sessions, awareness initiatives, and adoption programs designed to enhance proficiency in the use of collaboration tools among users.
Assess and propose new Microsoft features, updates, and integrations to optimize productivity throughout the organization.
Oversee Microsoft 365 tenant configurations, ensuring policies and licensing adhere to established IT governance frameworks.
Work collaboratively with Microsoft support and external vendors to address escalated incidents and advance service improvement initiatives.
Deliver assistance for integrated environments encompassing on-premises Active Directory, Exchange, and Azure AD infrastructures.
Seeking a highly motivated professional with a minimum of three years of experience in a similar role, preferably within the industry. Applicants must hold a relevant degree in [Field] or demonstrate equivalent expertise through hands-on experience. Strong analytical skills, attention to detail, and the ability to work under pressure are essential. Proficiency in [Software/Program] and exceptional communication abilities, both written and verbal, are required. Familiarity with [Industry-Specific Tool or Regulation] is highly advantageous. Candidates should be adept at multitasking and possess a proactive approach to problem-solving.
A Bachelor’s degree in Computer Science, Information Technology, or an equivalent discipline is required.
Possesses comprehensive expertise in Microsoft 365 services, including Teams, SharePoint, Exchange Online, OneDrive, and the Power Platform. Demonstrates proficiency in Azure Active Directory, Intune, and Microsoft’s security and compliance tools.
Proven expertise in resolving technical issues and implementing solutions for Microsoft collaboration platforms. Demonstrates strong communication abilities and proficiency in delivering training sessions. Capable of efficiently handling multiple support tickets and projects concurrently. Possesses working knowledge of PowerShell scripting for Microsoft 365 administration.
Professional Certification: A Microsoft 365 Certified credential—specifically as a Modern Desktop Administrator, Teams Administrator, or Messaging Administrator—is mandatory. Additional qualifications in Azure certifications are considered beneficial.
Minimum of three to five years of hands-on experience administering Microsoft 365 or other collaboration platforms within an enterprise setting is required. Prior experience within the financial services sector or other regulated industries would be highly beneficial.
Submit your application by following the specified method outlined below.
To apply, please utilize the provided links on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
