About the job
We seek a skilled Phone Servicing Technician to bolster our Retail Team, as we expand operations and advance digital and financial inclusion initiatives across our markets.
We are seeking a highly motivated professional to fill this critical position, where your expertise will drive meaningful impact within our organization. Your primary responsibilities will include overseeing key projects, collaborating with cross-functional teams, and ensuring operational excellence through strategic planning and execution. The ideal candidate will possess a minimum of five years of relevant experience, along with a proven track record of leadership in [industry/sector]. Proficiency in [specific software/tools] and strong analytical skills are essential, while exceptional communication and problem-solving abilities will set you apart in this role. You will be tasked with developing innovative solutions to complex challenges, fostering a culture of continuous improvement, and contributing to the long-term success of our team.
As a Phone Servicing Technician stationed in Nigeria, your role will involve maintaining the operational integrity of our infrastructure. Based primarily at our warehouse facility, you will identify, troubleshoot, and restore devices to optimal working condition—addressing hardware malfunctions, software discrepancies, and completing thorough documentation to uphold quality standards across our operations. You will report directly to the Phone Servicing Lead and collaborate closely within a dynamic technical team.
About Us
DAKOTA, a pan-African fintech organization, has provided more than $2 billion in credit to over 7 million customers across five key markets—Kenya, Uganda, Nigeria, Ghana, and South Africa—55% of whom are first-time users of financial services. With a workforce of over 2,300 employees and a network of 35,000 field agents, our mission extends beyond the sale of smartphones; we are constructing the foundational infrastructure that empowers underserved communities to earn, save, and expand their opportunities. Customer feedback underscores our impact, with an 86% satisfaction rate and 70% leveraging their devices as direct tools for income generation—factors that fundamentally reshape the role of a repair technician within our organization.
This position requires on-site presence, as you will work from our Nigeria offices while collaborating with a diverse team of employees spanning our various markets and locations across the UK, Europe, and Africa. You will report directly to the Phone Returns Senior Lead.
What Makes This Different
At DAKOTA, a returned device isn’t just a closed case; it represents a critical lifeline for customers—whether as their primary source of income, a gateway to financial services, or their essential link to economic opportunities. The stakes are undeniably high, which is why we uphold rigorous quality standards at every stage.
What You’ll Be Doing
Diagnosing hardware and software issues with specialized equipment, executing repairs, and conducting comprehensive post-repair inspections are central to this role. Additionally, meticulously documenting every device processed ensures accountability and minimizes delays for customers, guaranteeing efficient service delivery.
Effectively conveying technical issues and repair results to customers, you will also collaborate with colleagues and leadership to address intricate cases requiring more than routine troubleshooting.
Delivering consistent productivity and meeting strict turnaround targets are equally essential, and neither can be compromised without jeopardizing quality standards.
What You’ll Need
A secondary school certificate, complemented by a pertinent technical qualification, along with at least two years of practical experience in mobile phone repair and servicing, is required.
Demonstrates strong expertise in utilizing phone repair tools, diagnostic equipment, and service software, with a proven capacity to independently diagnose and resolve intricate technical issues.
Consistently demonstrates meticulous attention to detail and a professional demeanor in customer engagements, coupled with proficiency in asset management systems and service ticketing tools.
Qualifications
Secondary School (SSCE) , Vocational
Experience Required
2 years
