The position entails assessing and mitigating potential hazards, evaluating the severity of threats, and implementing strategies to minimize adverse impacts on operations or projects. Key requirements include a strong analytical mindset, proficiency in risk assessment tools, and the ability to interpret data trends to forecast potential issues. Responsibilities involve conducting thorough risk evaluations, developing contingency plans, and ensuring compliance with safety regulations and industry standards. Additionally, the role may require collaboration with cross-functional teams to address vulnerabilities and enhance overall risk management frameworks.
Level 1: Position involves minimal interaction with participants and does not entail access to sensitive data.
Level 2 involves occasional interaction with participants, as well as incidental, indirect engagement with children.
Frequent participant engagement, direct interaction with children, handling of confidential information, and significant accountability characterize this role.
Program / Department Summary
In response to the ongoing insurgency in North East Nigeria, which has resulted in the displacement of millions, Mercy Corps will launch a comprehensive, multi-sector intervention addressing critical needs. This initiative will encompass programs in Nutrition, Food Assistance, Agriculture, WASH (Water, Sanitation, and Hygiene), Shelter, and Protection, all aimed at aiding populations affected by the conflict.
The nutrition response plays a vital role in delivering interventions that are both nutrition-sensitive and nutrition-specific, which collectively enhance efforts in preventing, detecting, and managing malnutrition.
A key responsibility involves advancing Maternal, Infant, and Young Child Nutrition through initiatives such as support groups, personalized counseling sessions, and community-wide social and behavior change (SBC) strategies for Infant and Young Child Feeding (ICCF).
We distribute Fresh Food Vouchers, promote backyard gardening, and support poultry production to enhance dietary diversity in targeted households through supplemental nutrition assistance programs.
Conducting nutrition surveillance initiatives, including community nutrition screenings, nutrition surveys, and comprehensive assessments, to systematically monitor the nutritional status of identified vulnerable populations.
Management of children diagnosed with uncomplicated Severe Acute Malnutrition (SAM) is conducted through the established Outpatient Therapeutic Program (OTP) services, while also facilitating referrals and follow-ups for SAM patients with medical complications to Stabilization Centers (SCs). Additionally, children with Moderate Acute Malnutrition (MAM) are supported in transitioning to the Targeted Supplementary Feeding Program (TSFP).
The role encompasses a broad range of responsibilities and qualifications, providing a comprehensive overview of the position’s core functions and expectations. This overview highlights the essential duties, required skills, and professional attributes necessary to succeed in the role. The summary outlines key performance metrics and professional standards to ensure alignment with organizational goals. Additionally, it specifies the educational background, technical proficiencies, and interpersonal competencies expected from prospective candidates. The position demands adaptability, problem-solving acumen, and a commitment to continuous improvement within a dynamic work environment.
The Clinical Officer will oversee the daily execution and delivery of high-quality Outpatient Therapeutic Program (OTP) services within Conduct LGA. They will offer technical guidance for medical consultations, outreach EPI initiatives, health and nutrition education, sanitation measures, and child health interventions, adhering strictly to established protocols and guidelines. Additionally, the role entails providing supervision, technical support, staff capacity building, and comprehensive reporting on all OTP-related activities.
We are seeking a highly motivated professional to oversee a diverse range of critical responsibilities within our organization. Key duties include developing and implementing strategic initiatives to enhance operational efficiency, managing cross-functional teams to drive project completion, and ensuring compliance with industry regulations while maintaining high standards of quality. The ideal candidate will possess strong analytical skills, the ability to lead in dynamic environments, and a commitment to fostering collaboration across departments. Proficiency in advanced data analysis tools, exceptional communication abilities, and a proven track record in project management are essential requirements. Additionally, the role demands adaptability to evolving business needs and a dedication to continuous professional development.
We are seeking a strategic thinker to shape and drive our organization’s long-term direction and goals. The ideal candidate will possess a strong ability to analyze market trends, identify growth opportunities, and develop innovative strategies that align with our business objectives. You will collaborate with senior leadership to craft a compelling vision, ensuring it is both aspirational and achievable. Additionally, you will oversee the implementation of strategic initiatives, monitor progress, and adjust plans as needed to maintain a competitive edge in a dynamic environment.
Collaborate effectively with cross-functional team members to ensure seamless integration with allied services, including Nutrition and Health Services.
Collaborate with local authorities and other stakeholders to align diverse initiatives, ensuring a unified and more effective approach to achieving shared objectives.
Capable of continuously acquiring and updating knowledge and skills to effectively respond to evolving circumstances and shifting contexts.
Program Management: Oversees the strategic planning, coordination, and execution of programs to ensure alignment with organizational objectives and deliverables. Manages cross-functional teams, allocates resources efficiently, and mitigates risks to maintain project timelines and budgets. Collaborates with stakeholders to define scope, set milestones, and track progress through performance metrics. Ensures adherence to compliance standards and fosters continuous improvement through feedback and process optimization. Requires strong leadership, analytical skills, and proficiency in project management tools.
Oversee and streamline the execution of OTP services, conduct site selection assessments, and develop a comprehensive weekly movement plan to ensure operational efficiency.
Ensure all mobile and outreach OTP (Outpatient Therapeutic Program) sites are fully equipped with essential nutrition and medical supplies, along with necessary tools and items to effectively manage cases of uncomplicated severe acute malnutrition.
Provide fundamental healthcare services, such as consultations for Severe Acute Malnutrition (SAM) cases, emergency care, referrals, health education, and Expanded Program on Immunization (EPI) in accordance with established standards.
Ensure that all admitted SAM (Severe Acute Malnutrition) patients receive their required routine medications and have their immunizations current, while also providing essential health and nutrition education.
Adhere rigorously to the national CAM guidelines when implementing admission and discharge protocols for Severe Acute Malnutrition (SAM) patients.
Please ensure that children with complicated Severe Acute Malnutrition (SAM) are referred to Stabilization Centers (SC) and those with Moderate Acute Malnutrition (MAM) are referred to Targeted Supplementary Feeding Programs (TSFP) for suitable nutritional support.
Facilitate the training and closely collaborate with Ministry of Health staff at health centers within the designated catchment area.
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Prepare comprehensive daily, weekly, and monthly summaries and reports detailing consultations, Expanded Program on Immunization (EPI) activities, and overall health metrics.
Ensure seamless referral and linkage systems between Stabilization Centers (SC), Outpatient Therapeutic Programs (OTP), and Targeted Supplementary Feeding Programs (TSFP) at both community and health facility levels.
Professionals must strictly follow established medical and nutritional treatment protocols and procedures specifically designed for pediatric patients. This includes accurately implementing prescribed interventions and ensuring compliance with all relevant guidelines to support optimal health outcomes for children receiving care.
Engage in structured capacity-building initiatives focused on health education, while actively contributing to the implementation of Information, Education, and Communication (IEC) and Behavior Change Communication (BCC) strategies.
Diligently monitor absenteeism and default cases while maintaining accurate and up-to-date records for both beneficiaries and staff members.
Supervises and leads a group of employees, ensuring optimal performance and productivity through effective delegation, mentorship, and motivation strategies. Establishes clear goals, monitors progress, and fosters a collaborative work environment to achieve organizational objectives.
Ensures the team actively engages in daily operational tasks to maintain sustainability and implement a seamless phase-out strategy.
Deliver hands-on training and targeted capacity-building initiatives for OTP staff while maintaining close coordination and effective liaison with relevant line management teams.
Integrates program activities seamlessly with those executed at Health Facilities within the designated catchment areas by maintaining consistent communication, exchanging critical information, and conducting hands-on training and supervision.
Oversee financial operations and ensure adherence to regulatory standards through meticulous compliance management.
Guarantee adherence to all donor and Mercy Corps policies and regulations governing emergency programming activities.
Demonstrate the ability to shape perceptions and serve as a spokesperson for the organization, embodying its values and mission in all engagements. Actively advocate for key initiatives while fostering trust and credibility across diverse audiences, including stakeholders, partners, and the public.
Provide guidance and mentorship to community nutrition Monitors, ensuring they effectively communicate and disseminate key messages to the community.
Builds and sustains collaborative relationships with local health authorities and other relevant agencies to ensure seamless integration of services within the existing healthcare infrastructure.
Always maintains the image and values of Mercy Corps with unwavering commitment.
Ensure the protection of all organizational assets, including physical premises, digital data, and personnel, against potential threats. Implement and maintain robust security protocols, conduct regular risk assessments, and respond promptly to any security breaches or suspicious activities. Oversee access control measures, monitor surveillance systems, and coordinate with law enforcement or emergency services when necessary. Maintain compliance with relevant security regulations and company policies to safeguard confidential information and mitigate risks effectively.
Ensure adherence to all security protocols and policies established for the respective country.
Proactively foster a secure work environment by ensuring all team members are fully informed of cybersecurity best practices and compliance protocols.
Organizational Learning encompasses the systematic process of enhancing an organization’s capabilities through continuous improvement, knowledge sharing, and skill development initiatives. This role requires a commitment to fostering a culture of ongoing education, where employees are empowered to adapt, innovate, and collaborate effectively. Key responsibilities include designing and implementing learning programs, assessing training needs, and evaluating the impact of developmental strategies to drive performance and strategic alignment. Candidates should demonstrate proficiency in instructional design, stakeholder engagement, and the ability to measure learning outcomes, ensuring alignment with organizational goals.
As part of our dedication to fostering a culture of continuous learning, we recognize that organizations which prioritize development are more effective, streamlined, and better equipped to serve the communities in which they operate. Therefore, we require all employees to dedicate 5% of their work hours to professional development initiatives that contribute to both individual growth and the overall success of Mercy Corps.
Ensuring accountability to beneficiaries involves a commitment to transparent, responsible, and ethical management of resources and outcomes, prioritizing their needs and expectations throughout all initiatives and operations. This responsibility requires diligent tracking of results, regular reporting, and adherence to established standards to guarantee that services and programs effectively address beneficiary concerns and deliver meaningful impact. By fostering trust through accountability, organizations can enhance stakeholder confidence and demonstrate a dedication to achieving sustainable, long-term benefits for those served.
Mercy Corps team members must uphold accountability as a core priority, ensuring adherence to our commitments to beneficiaries and compliance with international standards in relief and development initiatives. This includes fostering meaningful collaboration with beneficiary communities, treating them as equal partners throughout every phase—from program design and implementation to monitoring and evaluation.
Team members must maintain professional conduct and adhere to local laws, customs, and MC’s policies, procedures, and values consistently across all in-country operations.
The position demands a high degree of responsibility, ensuring that all tasks and commitments are fulfilled with precision and reliability. You will be expected to maintain meticulous records and adhere to established protocols, while also demonstrating proactive problem-solving when addressing discrepancies or challenges. Strong organizational skills are essential to meet deadlines and manage competing priorities effectively. Additionally, you will play a key role in fostering a culture of transparency and ownership within the team, holding both yourself and others accountable for performance outcomes.
Reports directly to the Senior Program Officer responsible for Nutrition and Food Assistance initiatives.
Collaborates closely with the nutrition team to ensure alignment and coordination of efforts.
We seek candidates with a solid background in the relevant field and a minimum of [X] years of hands-on experience, preferably within [specific industry or type of role]. Proficiency in [specific tools, software, or methodologies] is essential, along with strong analytical and problem-solving skills. The ideal candidate will demonstrate expertise in [key responsibilities or areas of knowledge], ensuring alignment with the role’s core objectives. Additionally, familiarity with [industry standards, regulations, or best practices] is highly valued.
A Bachelor of Science in Nursing or an MBBS in Medicine is required, along with at least two years of hands-on clinical experience in an NGO setting.
Proficiency in managing patients suffering from severe acute malnutrition is an essential prerequisite for this role.
Proficient understanding of the intervention domains is required, encompassing a comprehensive grasp of the key areas where the initiative will be implemented.
Proficiency in Microsoft Office Suite, specifically Outlook, Excel, PowerPoint, and Word, is required for this role.
Capable of working effectively in remote locations with restricted access to services.
Proficient communication skills are required in Hausa, Kauri, and English, with a strong command of both written and verbal proficiency in these languages.
Overseeing a team or department, ensuring efficient operations and adherence to organizational standards, with accountability for performance outcomes and staff development. This role involves directing workflows, resolving conflicts, and fostering a productive work environment while aligning with company objectives.
The Mobile/Outreach OTP (One-Time Password) team is responsible for designing, implementing, and maintaining secure authentication systems that facilitate user access across various platforms. This team collaborates with cross-functional groups to ensure seamless integration of OTP solutions while adhering to industry best practices for security and usability. Responsibilities include developing and optimizing authentication workflows, troubleshooting technical issues, and enhancing system performance to provide a reliable and user-friendly experience. The ideal candidate will possess expertise in mobile development, strong problem-solving skills, and a deep understanding of authentication protocols.
Experience with Success Factors, particularly in modules such as Employee Central, Performance & Goals, and Compensation is essential. A thorough understanding of configuration, implementation, and integration with other HR systems is required. Strong analytical and problem-solving abilities are necessary to address complex HR process challenges. Familiarity with SAP Success Factors reporting and analytics tools, as well as proficiency in data management, is also expected. Excellent communication skills are needed to collaborate effectively with stakeholders and provide clear guidance. Prior experience in HR technology projects or related roles is preferred.
A strong candidate must demonstrate the ability to work autonomously while maintaining excellent interpersonal and communication skills.
Proficiency in humanitarian principles and their practical application to program execution is essential.
Proficient in addressing complex problems and managing multiple administrative and programmatic tasks simultaneously.
Mercy Corps’ employees embody the agency’s values and mission in all aspects of their professional and personal lives.
Team members must consistently demonstrate professionalism and adhere strictly to all local laws, customs, and the company’s policies, procedures, and core values across all in-country locations.
Qualifications
BA/BSc/HND
