The primary objective of this position is to oversee and execute key initiatives that drive organizational growth and efficiency. This role involves collaborating with cross-functional teams to develop and implement strategic plans, ensuring alignment with company goals. Key responsibilities include managing projects, analyzing performance metrics, and identifying opportunities for improvement. The ideal candidate must possess strong leadership skills, a minimum of five years of relevant experience, and proficiency in industry-specific tools. Additionally, the ability to communicate effectively and adapt to evolving business needs is essential.
To consistently expand branches, Agent Managers, Agents, Accounts Volume, and Transactions Volume in alignment with established KPIs.
Oversee and manage the full spectrum of [specific department or function] operations, ensuring alignment with organizational goals and adherence to established policies and procedures. Develop and implement strategic initiatives to enhance efficiency, productivity, and overall performance within the team. Collaborate with cross-functional teams to foster innovation, streamline workflows, and achieve key performance indicators. Lead, mentor, and inspire team members through clear communication, goal-setting, and professional development opportunities. Monitor progress, analyze metrics, and provide actionable insights to drive continuous improvement and operational excellence. Ensure compliance with industry regulations, safety standards, and ethical guidelines while maintaining a high standard of accountability and transparency.
Develop and implement strategic initiatives to enhance visibility and understanding of Hope PS Bank’s product and service offerings among target audiences.
Prospecting and promoting new retail markets or clusters to Agents and potential account acquisitions.
Facilitate the coordination and execution of sales/cluster STORMS initiatives and additional retail sales campaigns.
To ensure agents and agent managers achieve their designated targets, you will be responsible for guiding and motivating them toward success.
We excel in promptly addressing and resolving customer-related concerns with efficiency and professionalism. Our team is committed to ensuring customer satisfaction by providing accurate solutions and maintaining clear communication throughout the process. Strong problem-solving abilities and a customer-centric approach are essential to this role.
Support the execution and oversight of current marketing and promotional initiatives.
Responsible for sourcing, hiring, selecting, and integrating new agents while overseeing their ongoing performance and development within the organization.
Oversee the registration process for agents, establish their setup requirements, and ensure consistent branding and promotional strategies are implemented.
Serve as a key liaison, facilitating seamless communication and collaboration between the bank and agent or agent managers.
Execute additional ad hoc responsibilities as directed by the Regional Head.
Additionally, the incumbent may be tasked with performing other duties as assigned.
The organization offers structured educational, and training initiatives designed to enhance professional competencies and foster continuous learning among employees. These initiatives encompass a variety of programs aimed at skill development, industry knowledge acquisition, and career advancement. Participation in these programs is encouraged to support individual growth and align with organizational objectives. Eligibility and prerequisites may vary depending on the specific program, ensuring that participants meet relevant criteria. Completion of these programs may be recognized through certifications, assessments, or other forms of validation to confirm proficiency and achievement.
A bachelor’s degree in any field is required.
The ideal candidate must possess a comprehensive set of skills essential for effective job performance, including specific technical proficiencies, analytical capabilities, and interpersonal competencies. Proficiency in relevant software, tools, or methodologies is required, along with strong problem-solving aptitude to address complex challenges. Excellent communication skills are necessary to collaborate seamlessly with cross-functional teams, while meticulous attention to detail ensures accuracy in all tasks. Additionally, the ability to manage multiple priorities in a fast-paced environment is crucial, along with a commitment to continuous learning and professional development.
Agent Network Management is responsible for overseeing and optimizing the performance of a company’s agent network, ensuring seamless operations and adherence to service standards. This role involves recruiting, training, and evaluating agents while monitoring key performance indicators to enhance productivity and customer satisfaction. Additionally, the position requires collaborating with cross-functional teams to align network goals with broader business objectives and implementing strategies to address operational challenges. Strong leadership, analytical skills, and a customer-centric approach are essential for driving continuous improvement within the agent network.
With a proven track record in sales and product distribution, you will leverage your expertise to drive revenue growth and ensure seamless product availability. Your responsibilities will include cultivating strong customer relationships, identifying market opportunities, and optimizing distribution channels to meet business objectives. Strong negotiation skills, a results-driven mindset, and proficiency in market analysis are essential for success in this role. Prior experience in sales strategies, channel management, and supply chain coordination will be highly advantageous.
Proficiency in retail operations, product management, and micro, small, and medium enterprise (MSME) business practices is essential.
Proficiency in the Agency Banking ecosystem is required.
We seek a collaborative professional who thrives in team-oriented environments, fostering strong interpersonal relationships to achieve shared objectives. The ideal candidate will actively engage with colleagues, contribute constructively to group discussions, and support team members to enhance overall productivity and success. Essential qualities include adaptability, effective communication, and a commitment to collective problem-solving.
Exceptional interpersonal abilities and adeptness in leveraging digital communication platforms are essential.
Seeking candidates with a proven track record in roles requiring similar expertise, demonstrating hands-on experience in relevant fields for a minimum of [X] years. Proficiency in [specific skills or tools] is essential, along with a strong understanding of [industry-related concepts or methodologies]. Individuals must exhibit exceptional problem-solving abilities, adaptability to evolving challenges, and a commitment to continuous learning. Prior experience in [specific tasks or responsibilities] is highly advantageous, ensuring readiness to contribute effectively from day one.
A minimum of two to three years of professional experience in sectors such as Mobile Money, Fast-Moving Consumer Goods (FMCG), Telecommunications (Telcos), and Aggregators is required.
Ensure compliance by submitting applications through the designated method.
Interested and eligible applicants are encouraged to submit their CV via email to recruitment@hopepsbank.com, with the job title clearly indicated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
