We seek to achieve [specific organizational goal or mission related to the role] through the strategic execution of [key responsibilities]. This position is vital in driving [specific outcome or departmental function], ensuring alignment with [company objectives or broader business goals]. By leveraging [required skills or expertise], the role will contribute to [measurable impact or project success], fostering innovation and operational excellence.
To consistently expand branches, Agent Managers, Agents, Accounts Volume, and Transactions Volume in alignment with established KPIs.
Oversee the comprehensive management of [specific department/project] by ensuring alignment with organizational objectives and maintaining operational efficiency. Develop and implement strategic initiatives to enhance performance, streamline processes, and drive sustainable growth. Lead a cross-functional team by assigning tasks, monitoring progress, and fostering a collaborative work environment that encourages innovation and accountability. Monitor key performance indicators (KPIs) to assess progress, identify areas for improvement, and implement corrective actions as needed. Serve as the primary liaison between senior leadership and team members, facilitating transparent communication and ensuring alignment with company policies and industry standards. Analyze market trends, competitive landscapes, and internal data to inform decision-making and strategic planning. Ensure compliance with legal, regulatory, and ethical guidelines while maintaining high standards of professionalism and integrity.
Develop and execute strategies to enhance the visibility and recognition of Hope PS Bank’s products and services among target audiences.
Proactively identifying and strategically promoting prospective retail markets and high-value clusters to agents and for account acquisitions.
Assist with the planning and coordination of sales or cluster STORMS events, as well as other retail-focused sales initiatives.
To ensure Agents and Agent Managers consistently achieve their established targets.
Our position entails addressing and resolving customer-related concerns promptly and effectively. You will be responsible for investigating inquiries, identifying root causes, and implementing solutions to ensure customer satisfaction and retention. This role requires strong problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality service. Proficiency in customer service tools and a patient, empathetic approach are essential for success in this position.
Support the execution and oversight of current marketing and promotional initiatives.
Agent recruitment involves identifying, attracting, and selecting qualified candidates to fill open positions within the organization. Onboarding ensures that new hires are seamlessly integrated into the team, providing essential training and resources to facilitate their success. Management encompasses overseeing agent performance, addressing any challenges, and fostering a productive and engaged workforce.
Oversee the entire process of agent registration, ensuring seamless set-up while maintaining consistent branding and executing promotional strategies to drive engagement.
Act as a liaison, facilitating communication and coordination between the bank and agent representatives or their managers.
Assist the Regional Head with any additional tasks or projects as needed.
Assigned duties may vary over time to align with evolving departmental or organizational priorities.
The role involves participating in structured educational and training initiatives designed to enhance professional competencies and industry-specific knowledge. These programs encompass a range of learning opportunities, including workshops, seminars, and hands-on training sessions, tailored to support career growth and skill development. Participants are expected to engage actively, complete assigned modules, and demonstrate proficiency in key areas to ensure alignment with organizational goals and industry standards.
A bachelor’s degree in any field is required.
Essential Skills Required for the Role:
Candidates must possess strong organizational and time management abilities to handle multiple tasks efficiently. Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, is essential. Excellent written and verbal communication skills are required to interact effectively with team members and stakeholders. Experience with project management tools or methodologies is highly advantageous. The ability to analyze data, identify trends, and generate actionable insights is critical. Familiarity with industry-specific software or platforms may be necessary depending on the role. Attention to detail and a commitment to accuracy are non-negotiable for this position.
Agent Network Management involves overseeing and optimizing a network of independent agents who serve as intermediaries between organizations and customers. This role requires a deep understanding of agent performance, compliance with regulatory standards, and the ability to develop strategies that enhance productivity and sales. Responsibilities include recruiting, training, and supporting agents, monitoring their performance metrics, ensuring adherence to company policies, and addressing any operational challenges. Strong leadership, analytical skills, and effective communication are essential to drive team success and achieve business objectives.
With a strong background in sales and extensive expertise in product distribution, the ideal candidate will bring a wealth of experience to drive revenue growth and ensure seamless product delivery. This role demands a proven track record in developing strategic sales initiatives, cultivating key client relationships, and optimizing distribution channels to maximize market reach. The successful applicant must demonstrate exceptional negotiation skills, a deep understanding of market dynamics, and the ability to meet and exceed sales targets consistently.
Proficient understanding of retail operations, product management, and MSME (Micro, Small, and Medium Enterprise) business dynamics is essential.
Proficiency in the Agency Banking ecosystem is essential, requiring a comprehensive understanding of its operational framework, key stakeholders, and technological underpinnings. This includes familiarity with agent networks, transaction processing systems, regulatory compliance, and the integration of digital platforms to facilitate seamless financial services delivery. Expertise in identifying and leveraging opportunities within this ecosystem to enhance accessibility, efficiency, and customer experience is highly valued.
Detail-oriented professional who collaborates effectively with cross-functional teams to achieve shared objectives. Works well in group settings, contributing ideas, supporting colleagues, and fostering an inclusive environment. Recognizes the value of diverse perspectives and actively engages in team discussions to drive collective success. Committed to open communication and mutual respect to ensure alignment and synergy across all team members.
Proficient in leveraging social networking platforms to build and maintain professional relationships, drive brand awareness, and engage target audiences effectively. Skilled in creating and sharing compelling content, analyzing engagement metrics, and implementing strategies to optimize reach and interaction across various digital channels.
EXPERIENCE:
A minimum of two to three years of professional experience in the Mobile Money, Fast-Moving Consumer Goods (FMCG), Telecommunications (Telcos), and Aggregators industries is required.
Interested candidates should submit their applications through the specified method of application to be considered for this position. Ensure all required documents and materials are included as outlined in the application instructions to facilitate the review process. The submission must adhere to the provided guidelines to maintain consistency and fairness in the evaluation of applicants. Failure to comply with the application method may result in the application not being reviewed.
Professional candidates who meet the eligibility criteria are encouraged to submit their CV to recruitment@hopepsbank.com, with the job title clearly stated in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
