Oversee and execute a comprehensive range of duties and responsibilities to ensure operational excellence and organizational success. Responsible for managing key processes, coordinating team efforts, and maintaining high standards of performance across all assigned functions. Collaborate with cross-functional departments to streamline workflows, identify opportunities for improvement, and implement best practices that drive efficiency and productivity. Ensure adherence to company policies, industry regulations, and quality standards while fostering a culture of accountability and continuous development. Provide guidance and support to team members, delegate tasks effectively, and monitor progress to achieve strategic objectives and deliver measurable results.
Oversee the day-to-day functioning of various departments, including front office, housekeeping, food and beverage (F&B), recreation, spa, security, and maintenance.
Establish and maintain standardized operating procedures (SOPs) consistently across every department.
Manage guest complaints escalations with diligence and resolve them in a timely manner to uphold service excellence.
Monitor guest satisfaction metrics and spearhead ongoing enhancements to ensure exceptional service quality.
Oversee the financial planning, revenue objectives, and expenditure management of the resort to ensure fiscal efficiency and profitability.
Monitor and analyze key performance indicators such as occupancy rates, Average Daily Rate (ADR), and Revenue Per Available Room (Rev PAR) to evaluate overall revenue performance and operational efficiency.
We are seeking a leader to identify, onboard, and mentor high-potential department heads and staff members, fostering their professional growth through structured training and development initiatives.
Administer employee performance evaluations and oversee staff well-being initiatives.
Partner with sales and marketing teams to enhance booking volumes and develop tailored corporate packages.
Maintain adherence to all health, safety, and regulatory standards to ensure full compliance.
Responsibilities include managing facility maintenance initiatives, coordinating renovations, and cultivating strong vendor partnerships to ensure operational efficiency and quality standards.
Prepare and present operational and financial performance reports for review by ownership or the board of directors.
go to method of application
Prospective candidates who meet the qualifications are encouraged to submit a concise introductory message and their most recent CV to Careers@lacampagnetropicana.com.
Qualifications
BA/BSc/HND
