Job Summary
We seek a dynamic, fashion-savvy, and performance-oriented Sales & Client Experience Officer to enhance customer engagement and accelerate revenue growth.
The Sales & Client Experience Officer will be tasked with providing exceptional customer service, enhancing sales performance, cultivating client relationships, and assisting in the brand’s digital and physical retail operations.
The successful applicant must demonstrate a deep enthusiasm for fashion and retail, outstanding verbal and written communication abilities, and a solid grasp of social media, digital marketing, and content creation strategies.
Oversee critical operational tasks including the development and implementation of strategic initiatives, ensuring alignment with organizational objectives and industry best practices. Manage cross-functional teams to drive project execution, fostering collaboration and accountability among team members. Monitor performance metrics and key indicators to assess progress, identifying areas for improvement and implementing corrective actions as needed. Serve as a primary liaison between senior leadership and departmental teams, facilitating clear communication and ensuring transparency in reporting. Lead process optimization efforts to enhance efficiency, reduce costs, and improve overall productivity. Provide mentorship and professional development opportunities to team members, cultivating a culture of continuous learning and high performance. Ensure compliance with regulatory requirements and internal policies, mitigating risks and maintaining ethical standards across all operations.
Sales & Customer Experience: Drive revenue growth and enhance customer satisfaction through strategic sales initiatives and exceptional service delivery. Develop and maintain strong client relationships to identify opportunities for upselling and cross-selling. Analyze market trends and customer feedback to refine sales strategies and improve service offerings. Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints. Meet or exceed quarterly sales targets while fostering a customer-centric culture within the organization.
Welcome clients with professionalism and assist them seamlessly, whether they visit our store or engage through digital channels. Tailor product recommendations to each customer’s unique preferences, lifestyle, and fashion requirements to enhance their shopping experience.
Provide outstanding shopping experiences designed to foster repeat patronage and cultivate enduring customer loyalty.
Cultivate and sustain robust connections with current clients as well as potential prospects.
Deliver outstanding performance by consistently surpassing individual and store sales targets, ensuring measurable contributions to overall business growth.
Proactively engage with customers to foster ongoing business relationships and encourage additional purchases or recommendations to others.
Enhance brand presence and audience interaction through strategic social media and digital initiatives. Develop and implement content plans that align with marketing goals, ensuring consistent engagement across platforms. Analyze performance metrics to refine strategies, drive traffic, and boost conversions. Collaborate with cross-functional teams to create compelling, platform-optimized content. Stay updated on industry trends and platform algorithm changes to maximize reach and impact.
Respond to customer inquiries on Instagram, WhatsApp, and other digital platforms in a timely and professional manner.
Craft compelling content for various social media channels, encompassing photos, videos, reels, and product highlights.
Assist in implementing social media campaigns and promotional initiatives to enhance brand visibility and engagement.
Provide innovative suggestions to enhance online engagement, elevate brand visibility, and attract new customers.
Skilled in social media advertising and digital marketing strategies with a foundational knowledge of best practices and emerging trends.
Store Operations & Merchandising professionals oversee daily store management, ensuring optimal customer experiences and operational efficiency. They lead inventory control, stock replenishment, and visual merchandising to maintain appealing product displays and meet sales targets. Additionally, they train and supervise staff, enforce company policies, and analyze sales data to identify trends and opportunities for improvement. Strong leadership, analytical skills, and a customer-focused mindset are essential, often requiring prior retail experience and proficiency in POS systems.
Maintain visually appealing product displays while upholding the store’s alignment with brand standards.
Provide support for inventory operations, including conducting stock counts and ensuring timely replenishment of stock levels.
Monitor stock levels and promptly relay any inventory requirements to management to ensure optimal product availability.
Accurately process customer purchases, orders, exchanges, and related transactions.
Maintain a consistently clean, well-organized, and visually appealing store environment at all times.
Demonstrates the brand’s values, identity, and messaging through consistent, professional interactions and communications to ensure a cohesive and positive representation across all customer touchpoints.
Continually monitor developments in fashion, beauty, and retail sectors to maintain awareness of emerging trends and industry shifts.
Serve as a brand ambassador, consistently embodying a polished demeanor and an upbeat disposition.
Drive awareness for the latest product launches, seasonal promotions, and exclusive collections through strategic marketing efforts.
Consistently demonstrate and reinforce the organization’s core values, professional image, and commitment to exceptional customer service standards.
The ideal candidate must possess a bachelor’s degree in a related field, along with a minimum of three years of relevant professional experience. Proficiency in Microsoft Office Suite and advanced Excel skills are essential. Strong analytical, problem-solving, and organizational abilities are required, as well as excellent written and verbal communication skills. The ability to work independently and collaboratively in a fast-paced environment is crucial. Prior experience in project management or a similar role is highly desirable.
Seeking candidates with a minimum of two to three years of hands-on experience in retail sales, customer service, or a comparable professional setting.
Professionals with a background in the fashion, beauty, retail, or lifestyle sectors will be given strong consideration for this opportunity.
Experienced in driving revenue growth through strategic sales initiatives, adept at negotiation tactics, and skilled in fostering long-term customer relationships to enhance retention and satisfaction.
Demonstrates superior proficiency in both oral and written communication, ensuring clarity and effectiveness in all professional interactions.
Demonstrates a strong enthusiasm for the fashion and beauty industries alongside a commitment to delivering exceptional customer service.
Social media adept with hands-on experience leveraging platforms such as Instagram, WhatsApp Business, TikTok, and other digital channels.
Proficiency in content creation, social media marketing, and paid advertising is essential.
Proficient in crafting compelling content with smartphones and social media platforms.
Demonstrates exceptional interpersonal abilities while prioritizing customer satisfaction and needs in all interactions.
Demonstrates strong self-motivation while effectively contributing to team objectives and fostering collaborative work environments.
A polished, professional demeanor with a confident presence.
Able to effectively manage multiple tasks and priorities simultaneously while maintaining a high level of organization.
Qualified and enthusiastic applicants are encouraged to submit their CVs to careers@elvaridah.com, ensuring the job title is specified in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
