Oversee and execute critical operational duties encompassing strategic planning, team leadership, and cross-functional collaboration to drive organizational success. Ensure compliance with industry regulations and internal policies while fostering a culture of accountability and continuous improvement. Monitor key performance indicators, analyze metrics, and implement data-driven solutions to optimize efficiency and productivity. Develop and maintain strong stakeholder relationships to align business objectives with customer needs and market demands. Supervise staff performance, provide coaching and mentorship, and facilitate professional development opportunities to enhance workforce capabilities.
Responsible for managing and aligning all point-of-sale (POS) activities across the designated state to maintain seamless and high-performing service delivery.
We are responsible for hiring, integrating, and supervising a network of point-of-sale (POS) agents, merchants, and field officers spanning the entire state.
Oversee daily monitoring of POS transaction volumes, agent performance metrics, uptime statistics, and revenue growth trends to ensure operational efficiency and financial targets are met.
Ensure strict adherence to established company policies, KYC protocols, and regulatory mandates prescribed by authorized Nigerian bodies, including the Central Bank of Nigeria.
Oversee the resolution and escalation of operational challenges, including terminal outages, unsuccessful transactions, settlement discrepancies, liquidity constraints, and customer grievances.
Partner with technical, support, and operations teams to identify and resolve system issues, enhancing the overall performance of the POS platform.
To formulate and implement strategic initiatives aimed at enhancing agent network expansion and deepening market penetration across the state.
Deliver periodic training sessions and performance assessments for point-of-sale agents and field teams.
Conduct a thorough examination of market trends, competitor actions, and customer feedback to uncover potential avenues for expansion.
Compile and deliver recurring performance, risk, and operational reports to regional or national management.
Ensure meticulous cash management, precise settlement accuracy, and thorough reconciliation processes in collaboration with the finance team.
Implement and uphold robust fraud prevention protocols while ensuring immediate escalation of any questionable transactions or behaviors for further investigation.
Act as the company’s official representative in interactions with local partners, merchants, and government stakeholders, as needed.
Oversee and enhance key operational performance indicators (KPIs) to ensure alignment with strategic objectives and drive measurable improvements in efficiency, productivity, and quality across all business functions. Develop, monitor, and analyze performance metrics to identify trends, bottlenecks, and opportunities for optimization, while maintaining rigorous data accuracy and integrity. Collaborate with cross-functional teams to implement corrective actions and best practices that elevate operational excellence and support data-driven decision-making. Provide clear, actionable insights and recommendations to senior leadership to facilitate continuous improvement and sustain long-term growth.
POS terminal uptime percentage
We shall assess the current operational POS terminals alongside the total deployed devices to determine the discrepancy between active and installed terminals.
Achieving a high transaction success rate is essential. This role requires consistent delivery of accurate and efficient transaction processing, ensuring minimal errors and maximum reliability. Candidates must demonstrate a strong attention to detail and proficiency in handling financial transactions with precision. Responsibilities include verifying transaction details, resolving discrepancies promptly, and maintaining compliance with established protocols to uphold operational integrity.
Processed transactions are typically completed within an average timeframe.
We currently have several operational issues that remain unresolved beyond the agreed-upon service level agreements.
Agent & Network Growth KPIs: Key performance indicators will track the expansion and effectiveness of both individual agents and the broader network, ensuring measurable progress toward strategic growth objectives. These metrics will evaluate recruitment efficiency, onboarding success, retention rates, and overall productivity to identify strengths, address gaps, and drive continuous improvement. Regular analysis of these KPIs will inform data-driven decisions, optimize resource allocation, and support sustainable scaling of the organization’s reach and impact.
We seek candidates capable of overseeing a team of active Point of Sale (POS) agents within the designated state. Responsibilities include managing agent performance, ensuring adherence to company protocols, and maintaining accurate records of daily transactions. Ideal applicants must demonstrate proficiency in POS systems, strong leadership skills, and a commitment to achieving sales targets while delivering exceptional customer service. Prior experience in retail or sales management is preferred, along with excellent communication and organizational abilities.
We aim to acquire a certain number of new point-of-sale (POS) agents on a monthly basis.
At the conclusion of the onboarding process, the percentage of successfully activated agents is a key performance indicator to assess the effectiveness of training and initial engagement efforts. This metric reflects the proportion of new agents who transition from onboarding to active status, demonstrating their preparedness and commitment to fulfilling their roles. Monitoring this rate provides valuable insights into the quality of onboarding programs and identifies potential areas for improvement in support systems and initial training methodologies.
We are committed to cultivating a stable and high-performing team by prioritizing the retention of our agents, ensuring sustained operational excellence and customer satisfaction. This role involves implementing strategies to enhance job satisfaction, career growth opportunities, and work-life balance, thereby fostering long-term commitment among our agents. Additionally, you will analyze retention metrics, identify trends, and develop targeted interventions to address attrition risks, while collaborating with leadership to align retention efforts with broader organizational goals. Proficiency in data analysis, strong interpersonal skills, and experience in human resources or talent management are essential for success in this position.
Agent productivity is measured by the average number of transactions completed per agent each day and month.
Drive revenue targets and scale market presence by achieving predetermined Key Performance Indicators (KPIs) tied to revenue generation and sales volume. Ensure consistent performance through rigorous tracking, analysis, and strategic adjustments to meet or exceed established benchmarks. Leverage data insights to refine sales approaches, optimize resource allocation, and enhance overall profitability while maintaining alignment with organizational objectives.
We are seeking a candidate who will track and analyze the aggregate value and count of all completed transactions, providing comprehensive insights into transactional performance and trends.
Revenue derived from point-of-sale (POS) transactions serves as a critical financial metric for assessing operational performance and business growth. This metric encompasses all monetary inflows stemming from customer purchases processed through electronic cash registers, mobile payment systems, or other transactional platforms.
We seek a candidate capable of consistently driving improvements in monthly transaction volumes. The ideal applicant will have a proven track record of analyzing and optimizing transactional performance metrics to achieve steady increases in growth rates. Responsibilities include identifying key drivers of transaction activity, implementing strategic initiatives to enhance efficiency, and monitoring progress to ensure sustained upward momentum in transactional performance.
We seek a candidate who can consistently generate an average revenue per agent (ARPA) that meets or exceeds established benchmarks. This role requires a strong understanding of sales metrics and the ability to drive agent performance through strategic coaching and performance management. The ideal applicant must possess analytical skills to assess revenue trends and identify areas for improvement, ensuring alignment with organizational revenue targets. Additionally, they will collaborate closely with leadership to implement initiatives that enhance agent productivity and profitability.
The state plays a pivotal role in driving the nation’s point-of-sale (POS) revenue, bolstering economic growth through strategic initiatives and policy implementations. By fostering a conducive business environment, enhancing infrastructure, and offering incentives for technological adoption, the state significantly amplifies transaction volumes and consumer spending. Furthermore, it collaborates with financial institutions and fintech enterprises to streamline payment processes, ensuring efficiency and security in commercial exchanges. The state also monitors market trends to refine regulations, thereby sustaining competitive advantage and maximizing revenue contributions to the broader economy.
Develop, track, and report on compliance and risk key performance indicators (KPIs) to ensure adherence to regulatory standards and mitigate potential risks. Analyze data to identify trends, assess gaps, and provide actionable insights to senior management. Collaborate with cross-functional teams to implement corrective measures and enhance risk management frameworks. Ensure timely and accurate reporting to stakeholders while maintaining alignment with organizational policies and industry regulations.
KYC (Know Your Customer) compliance among agents stands at a specified level, reflecting adherence to regulatory mandates and internal policies. Ensuring consistent compliance requires agents to verify customer identities, assess risk profiles, and maintain accurate documentation in alignment with organizational and statutory guidelines. This process is critical for mitigating financial crimes, fostering trust, and upholding the integrity of financial operations.
Ensure adherence to all regulatory and audit standards to prevent any reported issues. Maintain compliance with applicable laws, regulations, and internal policies to mitigate risks associated with regulatory or audit findings. Regularly review processes and documentation to identify potential areas of concern and address them proactively before they escalate.
The frequency and financial impact of fraudulent activities must be closely monitored to assess risk exposure and implement appropriate mitigation strategies.
Ensuring prompt and accurate reporting and resolution of fraudulent activities is essential to maintaining operational integrity and safeguarding organizational assets. Timely identification and thorough investigation of potential fraud cases are critical to mitigate financial losses and uphold regulatory compliance. This role demands meticulous attention to detail, adherence to established protocols, and proactive measures to address irregularities efficiently. Strong analytical skills, a keen understanding of fraud detection methodologies, and the ability to collaborate across departments are vital to the successful execution of these responsibilities. Proficiency in relevant software tools and compliance frameworks further enhances the effectiveness of fraud prevention and response efforts.
Ensures meticulous precision in settlements, maintaining an accuracy rate of 100%. Requires proficiency in financial reconciliation, strong attention to detail, and adherence to regulatory standards. Responsibilities include verifying transaction details, reconciling accounts, and resolving discrepancies promptly. Candidates must possess excellent analytical skills, familiarity with accounting software, and the ability to meet tight deadlines. Previous experience in a similar role is advantageous.
We are seeking a results-driven professional to oversee and enhance our customer experience Key Performance Indicators (KPIs). This role involves monitoring, analyzing, and optimizing metrics such as customer satisfaction scores, response times, and resolution rates to ensure exceptional service delivery. Candidates must possess strong analytical skills, proficiency in data interpretation, and experience with customer relationship management (CRM) tools. Additionally, the ideal candidate will demonstrate a keen understanding of customer journey mapping and service-level agreements (SLAs). Proficiency in Excel and other data visualization tools is required, along with excellent communication skills to present insights and recommendations to leadership.
The volume of customer complaints concerning point-of-sale (POS) services requires careful monitoring and proactive resolution to maintain service quality and customer satisfaction. Addressing these complaints efficiently is essential to identify recurring issues, implement corrective actions, and enhance overall transaction experiences. The role involves analyzing complaint trends, collaborating with relevant teams to resolve underlying problems, and ensuring adherence to service standards to minimize future disruptions. Strong problem-solving skills and a customer-focused approach are necessary to effectively manage and mitigate such issues.
Professionals in this role are expected to achieve complaint resolution within a standard timeframe. The position requires handling inquiries promptly and efficiently to ensure customer satisfaction. Strong problem-solving skills and a customer-centric approach are essential for addressing issues effectively. Additionally, familiarity with relevant policies and procedures is necessary to provide accurate and timely resolutions.
We prioritize maintaining high levels of both customer satisfaction (CSAT) and agent satisfaction, as these metrics are integral to our operational success. Your role will involve actively monitoring, analyzing, and enhancing these scores to ensure consistent improvements. Additionally, you will be responsible for identifying trends, addressing underlying issues, and implementing strategic initiatives that foster a positive experience for both customers and agents. Strong analytical skills, a proactive approach, and a commitment to data-driven decision-making are essential for this position.
POS downtime incidents significantly disrupt business operations, leading to lost sales, frustrated customers, and potential reputational damage. Immediate resolution is critical to minimize financial losses and maintain customer trust. IT teams must diagnose hardware failures, network issues, or software glitches swiftly to restore services, while support staff addresses customer complaints and processes refunds or alternative payment solutions. Proactive monitoring and robust contingency plans are essential to prevent recurring outages and ensure seamless transaction processing. Compliance with security protocols during incident resolution is mandatory to protect sensitive payment data and adhere to industry regulations.
Accountabilities include overseeing and driving key performance indicators tied to team productivity and operational execution. Responsibilities encompass monitoring, analyzing, and optimizing metrics to ensure alignment with organizational goals, while fostering a culture of accountability and continuous improvement. This role requires a proactive approach to identifying inefficiencies, implementing corrective actions, and reporting progress to stakeholders to support data-driven decision-making.
Field team productivity (visits, activations, trainings conducted)
Training completion rate for agents and staff
We are seeking a high-performing professional capable of driving the successful implementation of state-level growth initiatives, with a strong focus on achieving measurable outcomes. The ideal candidate will possess the ability to oversee and accelerate the execution of key strategic projects, ensuring alignment with overarching policy objectives and regulatory frameworks. This role requires a proven track record in project management, cross-functional collaboration, and the capacity to meet or exceed performance benchmarks. Additionally, the position demands a deep understanding of public sector operations, stakeholder engagement, and the ability to adapt to evolving policy landscapes.
Ensuring precise and punctual reporting of performance metrics represents a crucial component of this position, requiring meticulous attention to detail and adherence to established deadlines.
Educational Qualification and Skills
A bachelor’s degree in a relevant field such as business administration, finance, or economics is essential. Proficiency in Microsoft Office Suite, particularly Excel, along with strong analytical and problem-solving abilities, is required. Excellent communication skills, both written and verbal, are necessary to effectively collaborate with teams and stakeholders. Prior experience with data analysis or financial modeling is a plus. The ability to work independently, manage multiple priorities, and meet deadlines is critical. Attention to detail and a commitment to continuous learning are also important qualities for this role.
A bachelor’s degree in Business Administration, Banking and Finance, Economics, Accounting, Marketing, or a related discipline is required.
Communication and interpersonal skills, as well as analytical and problem-solving abilities, are essential for this role. The position demands a strong capacity to convey ideas effectively, collaborate seamlessly with colleagues, and build meaningful professional relationships. Additionally, candidates must demonstrate a keen aptitude for assessing complex situations, identifying key issues, and developing practical, data-driven solutions to drive informed decision-making.
Technical and operational competencies are required for this position.
We kindly request that you submit your application through our designated application method.
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
