To fulfill the strategic objectives of the organization, this position is established, ensuring alignment with departmental goals and broader company vision. The incumbent will be responsible for executing key responsibilities that drive operational efficiency, enhance team performance, and contribute to sustainable growth.
The Project Officer serves as an intermediate-level field leader overseeing the execution of Spoil’s initiatives within a designated state. This role involves dual responsibilities: managing a team of Field Officers by guiding their daily tasks, evaluating their deliverables, and providing performance mentorship—while also maintaining active field engagement with PPMVs, pharmacies, governmental representatives, and local stakeholders.
Project Officers will engage directly in field operations, collaborating closely with their teams rather than performing a solely administrative function. They are tasked with leading by example, cultivating strong PPMV partnerships, resolving escalations that surpass the authority of Field Officers, and serving as Spoil’s representative in interactions with state-level government stakeholders.
Oversee and execute a range of critical duties, including maintaining meticulous records, preparing detailed reports, and ensuring compliance with established regulations. Collaborate with cross-functional teams to align projects with organizational objectives while adhering to strict timelines. Facilitate communication between departments to streamline processes and resolve operational challenges. Monitor departmental performance metrics to identify trends, implement corrective actions, and drive continuous improvement. Additionally, provide guidance and mentorship to team members to enhance productivity and professional growth.
Overseeing a team of field officers and providing leadership, this role involves guiding their performance and development while ensuring adherence to organizational standards and objectives. Responsibilities include mentoring staff, managing workflows, and fostering collaboration to enhance productivity and achieve departmental goals. The position requires strong interpersonal skills, problem-solving abilities, and experience in personnel management, along with a deep understanding of field operations and compliance requirements.
Oversee and manage a team of Field Officers within a designated state, providing direct leadership and daily coordination to guarantee adherence to visit targets, standards of submission quality, and established reporting deadlines.
Regularly accompany Field Officers on joint field visits to provide coaching on PPMV engagement techniques, enhance their training delivery proficiency, and ensure accurate data quality verification.
Review and assess Field Officer daily and weekly logs to pinpoint performance deficiencies, subsequently developing and executing corrective action plans to address identified gaps.
Oversee the scheduling of Field Officers and the distribution of coverage across Local Government Areas (Gas), adjusting allocations in response to evolving program priorities.
Persistent Field Officer performance concerns or conduct issues should be promptly escalated to the Project Manager for further review and resolution.
We engage in proactive outreach and collaboration with key stakeholders and government entities to foster mutually beneficial partnerships and ensure alignment with organizational objectives. This role requires establishing and maintaining strong relationships, navigating complex regulatory landscapes, advocating for policy positions, and providing strategic guidance to senior leadership on matters pertaining to government relations and public affairs. Candidates must demonstrate exceptional communication skills, a deep understanding of governmental processes, and the ability to influence key decision-makers while maintaining the highest standards of professionalism and integrity.
Act as the key liaison for Spoil with PPMV leadership networks, encompassing state and LGA NAPPED branches across the designated state, by fostering ongoing interactions with union leadership to reinforce program commitment.
Consistently collaborate with state Ministry of Health officials, State Malaria Elimination Program (STEP) representatives, Local Government Health Authorities, and pertinent regulatory contacts to ensure ongoing alignment and program acceptance.
Represent Spoil in a manner that upholds professional standards during stakeholder meetings, community forums, and inter-agency sessions. Handle sensitive issues with discretion while promptly escalating any critical political developments to the Project Manager for further guidance.
Maintain a current stakeholder register that includes PPMV union leadership, government officials, Local Government Area (LGA) health officers, and active partner organizations within the state.
Field operations are carried out independently with responsibility for planning, organizing, and executing tasks without direct oversight. The role demands self-motivation, strong time management skills, and the ability to prioritize effectively under varying conditions. Primary duties include conducting on-site evaluations, coordinating logistics, and ensuring compliance with established protocols. Candidates must possess a relevant technical or field-specific qualification, along with demonstrated experience in operational settings. The position requires adaptability to remote or challenging environments while maintaining high standards of accuracy and professionalism.
Professionally oversee a dedicated portfolio comprising high-value, intricate, or strategically critical PPMV relationships that extend beyond the scope typically handled by a Field Officer.
We ensure the integrity and reliability of data through rigorous quality control measures and strict adherence to regulatory standards. This role involves monitoring data processes, identifying discrepancies, and implementing corrective actions to maintain high accuracy. Responsibilities include evaluating data sources, verifying compliance with internal policies and external regulations, and collaborating with cross-functional teams to enhance data governance. Candidates must possess strong analytical skills, attention to detail, and familiarity with compliance frameworks to thrive in this position.
Each week, evaluate state-level data submission rates, completeness scores, and anomaly flags to pinpoint systemic issues, then guide Field Officers in resolving the underlying causes.
Review mystery shopping and verification reports submitted by Field Officers, ensuring the accuracy of findings and assessing the necessity of follow-up measures such as PPMV warnings, suspensions, or retraining.
Ensure that all field operations adhere strictly to established project protocols, ethical standards, and relevant regulatory mandates.
The Program Operations & Logistics role encompasses the strategic planning, execution, and oversight of all operational and logistical functions essential to program success. This position requires a meticulous approach to managing resources, coordinating stakeholders, and ensuring seamless workflows across multiple departments. Key responsibilities include optimizing supply chains, maintaining compliance with regulatory standards, and mitigating operational risks. The ideal candidate will possess strong analytical skills, proficiency in logistics software, and the ability to lead cross-functional teams in dynamic environments. Experience in program management and a track record of delivering operational excellence are critical for this role.
Oversee the strategic planning and implementation of training rollouts, provider onboarding initiatives, and incentive distribution efforts across the designated state.
Supervise statewide materials management operations, which encompass receipt of stock from Lagos, coordination of Field Officer distribution activities, and preservation of precise accountability records.
Support state-level program planning by contributing key inputs such as prioritizing Local Government Areas (Gas), mapping coverage, and establishing enrollment targets.
Facilitates reporting and ensures effective upward communication within the organization.
Compile and deliver weekly state performance reports to the Project Manager, detailing PPMV enrollment figures, submission rates, data quality benchmarks, team productivity metrics, and significant stakeholder communications.
Engage in mandatory national team coordination calls, evaluate review meetings, and attend in-person program assessments as needed.
Document lessons learned, capture stakeholder feedback, and record implementation observations to guide program adaptations, particularly among major pharmacy chains, influential proprietary patent medicine vendors (PPMVs), and providers demonstrating recurring data quality concerns.
Conduct on-site PPMV visits, deliver training programs, and perform compliance assessments as required, particularly in newly activated Local Government Areas (Gas) or during periods of state expansion.
Measuring success through quantifiable metrics and strategic benchmarks is essential to this role, with key performance indicators serving as the foundation for evaluating effectiveness. Progress will be assessed through predetermined targets, which include tracking efficiency gains, monitoring quality, and analyzing performance against established goals. Regular evaluations will ensure alignment with organizational objectives, while data-driven insights will inform continuous improvement initiatives. Success in this position hinges on consistently meeting or exceeding these benchmarks to drive measurable results.
The state-level enrollment in PPMV is monitored against the established monthly targets.
Submit data to the state at the required intervals and maintain accuracy; ensure AI-generated images meet or exceed the established acceptance criteria.
The Field Officer ensures the timely completion of visits and the prompt submission of logs.
To ensure adherence to established standards, mystery shopping compliance rates must be tracked and evaluated across the designated states. This role requires meticulous attention to detail in monitoring and reporting on the accuracy and consistency of mystery shopping evaluations within the specified geographic areas.
Ensuring the stakeholder register remains current and of high quality is essential, as is maintaining regular documented engagement with government stakeholders.
A Field Officer’s performance will be evaluated based on their progress against established coaching plans, ensuring targeted development and measurable outcomes in line with organizational objectives.
Crafted with precision and delivered punctually, the weekly state reports are prepared and submitted to the Project Manager.
Escalation response times for anomalies in data quality and PPM-related issues are promptly addressed.
Materials accountability and incentive distribution accuracy involve maintaining precise records of inventory levels, ensuring all materials are accounted for, and verifying that incentives are distributed in accordance with established guidelines. This role requires meticulous attention to detail, strong organizational skills, and the ability to reconcile discrepancies promptly. Professionals in this position must collaborate with cross-functional teams to streamline processes, minimize waste, and uphold compliance with regulatory standards, ultimately supporting operational efficiency and financial integrity.
We are seeking a candidate with a strong academic background in a relevant field, complemented by at least five years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with excellent analytical and problem-solving abilities. The ideal applicant will demonstrate strong project management skills and the capacity to lead cross-functional teams effectively. Additionally, outstanding communication skills, both written and verbal, are required to interact with stakeholders at all levels. A commitment to continuous learning and professional development is highly valued.
Essential
A Bachelor’s degree in Public Health, Pharmacy, Health Sciences, Social Sciences, Business Administration, or a related discipline is required.
With a minimum of three years of hands-on involvement in field program delivery, health systems, pharmaceutical territory management, or community health—including at least one year in a leadership or team coordination role—you bring a strong foundation of relevant experience.
Proven track record in leading field teams, with the ability to establish performance benchmarks, offer guidance, and resolve performance-related challenges effectively.
Individuals with a proven track record in collaborating with PPMVs, community pharmacies, or the informal pharmaceutical retail sector within Nigeria are encouraged to apply.
Proven ability to cultivate relationships with government representatives and institutional stakeholders at the state and local government area levels.
Proficient with mobile data tools, WhatsApp Business, smartphones, and Microsoft Office or Google Workspace.
Fluent English communication skills are essential, and proficiency in one or more relevant local languages is mandatory.
Desirable
Proven track record of involvement in health initiatives supported by prominent donor organizations such as the Bill & Melinda Gates Foundation, USAID, the Global Fund, or comparable funding entities.
Proficient in malaria diagnostics, including arts and surveillance data systems such as DHIS2, is required.
Proficiency in NAPPED frameworks, state STEP protocols, or PCN regulatory procedures is required.
Proven expertise in maintaining data integrity through quality assurance processes, overseeing mystery shopping initiatives, or conducting meticulous field audits.
Experienced in managing complex field operations spanning multiple Local Government Areas (Gas) throughout a Nigerian state.
Qualifications
BA/BSc/HND
Experience Required
3 years
