Job Summary
The Pharmacy Assistant plays a vital role by assisting the pharmacist with product handling, maintaining inventory, and providing attentive customer service in the pharmacy setting, all while operating under the direct oversight of a licensed pharmacist.
Oversee a comprehensive range of essential duties aimed at ensuring seamless operational efficiency, including managing day-to-day workflows, maintaining strict adherence to established protocols, and fostering collaboration across teams to achieve organizational objectives. This role demands a proactive approach to problem-solving, meticulous attention to detail, and the ability to prioritize tasks effectively in a fast-paced environment. Additionally, the position requires strong leadership skills to guide and motivate team members, alongside exceptional communication abilities to liaise with stakeholders and convey critical information clearly.
The Pharmacy Operations Support role focuses on enhancing the efficiency and effectiveness of pharmacy operations through various administrative and logistical tasks. This position requires a strong attention to detail, proficiency in organizational skills, and the ability to manage multiple priorities in a fast-paced environment. Key responsibilities include coordinating inventory management, processing prescription orders, ensuring compliance with regulatory standards, and maintaining accurate record-keeping systems. Additionally, the role demands effective communication with healthcare providers, patients, and team members to facilitate seamless pharmacy operations. Candidates should possess relevant experience in a pharmacy setting, a thorough understanding of pharmaceutical regulations, and the capability to utilize pharmacy management software proficiently.
Support the pharmacist by systematically organizing and meticulously preparing medications, with no dispensing responsibilities included.
Professionally stock and organize pharmaceutical products on designated shelves.
Ensure medications and health products are accurately labeled and stored in compliance with established protocols.
When required, support the retrieval and handling of products as needed.
Inventory management involves overseeing and controlling the flow of goods, materials, and products to ensure optimal stock levels, minimize excess inventory, and prevent shortages. This role requires meticulous attention to detail, strong analytical skills, and proficiency in inventory management software. Key responsibilities include tracking stock levels, conducting regular audits, coordinating with suppliers, and generating reports to support data-driven decision-making. Additionally, the position demands effective communication to liaise with warehouse teams, procurement specialists, and other stakeholders to maintain alignment with organizational goals and operational needs.
Oversee inventory levels and promptly notify management of any shortages or items past their expiration date.
Regularly verify expiry dates and promptly remove any products that have surpassed their validity to uphold inventory compliance and customer safety.
Provide support in conducting stock counts and managing inventory records.
Upon receipt of products, support the accurate and timely entry of item details into the system to ensure inventory records are up-to-date and aligned with procurement activities.
Provide assistance to customers via phone, email, or chat, addressing inquiries, resolving issues, and ensuring satisfaction with products or services. Respond promptly to customer concerns, process orders accurately, and maintain detailed records of interactions. Require strong communication skills, patience, and a problem-solving mindset to handle escalations effectively. Familiarity with CRM software and basic troubleshooting preferred. May involve working flexible hours, including evenings or weekends, to meet customer needs.
Assist customers in selecting suitable products in accordance with the pharmacist’s guidance.
All questions concerning medical advice and prescription-related matters must be directed to the pharmacist for resolution.
Deliver accurate and concise product information pertaining exclusively to over-the-counter items.
Compliance and safety are paramount in this role, ensuring adherence to all regulatory standards and internal policies. You will be responsible for identifying potential risks, implementing preventive measures, and maintaining a culture of safety across all operations. Regular audits and inspections will be conducted to verify compliance with legal and industry-specific requirements, and any discrepancies will be promptly addressed. Your expertise will contribute to mitigating hazards, fostering a secure work environment, and upholding the organization’s reputation for operational excellence.
Ensure the pharmacy shelves and work areas are consistently maintained in a clean and hygienic condition.
Adhere to all regulatory mandates and safety protocols pertinent to pharmacy operations.
Uphold the strict confidentiality of all patient and prescription-related data.
*Seeking a highly organized and detail-oriented individual with proven experience in office administration, including proficiency in Microsoft Office Suite and strong communication skills. The ideal candidate will possess exceptional time management abilities, the capacity to multitask effectively, and a customer service-oriented approach. Must demonstrate meticulous attention to detail, adaptability to changing priorities, and the ability to work independently as well as collaboratively in a fast-paced environment. Experience with data entry, scheduling, and basic bookkeeping is a plus.*
A minimum qualification of an Ordinary National Diploma (OND) certificate is required.
Minimum of two years of professional experience within a pharmacy setting is required.
Proficient communication abilities are essential for effectively conveying information, collaborating with team members, and ensuring clarity in interactions with colleagues and stakeholders.
Effective organizational abilities are essential, including the capacity to manage multiple tasks efficiently and maintain meticulous attention to detail in a dynamic environment. This includes prioritizing responsibilities, coordinating schedules, and ensuring all deadlines and deliverables are met with precision. Strong time-management skills are also required to handle competing priorities while maintaining high levels of productivity and accuracy.
Must demonstrate the capacity to comply with directives and operate effectively under guidance.
Proximity to the GBA, Agee, and IKEA areas is essential.
Attention to detail and strict adherence to safety protocols are essential.
Candidates who meet the qualifications and are eager to apply are encouraged to submit their CV by email to jobs@stretchitconcepts.com, with the subject line clearly marked as “Pharmacy Assistant.”
Qualifications
OND
Experience Required
2 years
