About the role
The Outlet Manager role at Hyatt is a leadership position responsible for overseeing daily operations of a restaurant or bar outlet, ensuring guest satisfaction, managing staff, controlling costs, and driving revenue growth.
Responsibilties
Operational Oversight:
Manage daily outlet operations including staffing, inventory, and budgeting.
Ensure compliance with health, safety, and sanitation standards.
Monitor outlet performance and implement improvements.
Guest Experience:
Develop strategies to enhance guest satisfaction and loyalty.
Handle guest inquiries, complaints, and special requests professionally.
Maintain a welcoming atmosphere aligned with Hyatt’s brand standards.
Team Leadership:
Train, mentor, and motivate staff to deliver exceptional service.
Conduct regular meetings to communicate goals and provide feedback.
Foster a positive work environment that encourages teamwork.
Financial Management:
Achieve and exceed revenue targets while controlling costs.
Maintain accurate financial records and employee schedules.
Collaborate with sales and marketing teams on promotions.
Strategic Development:
Stay updated on industry trends and competitor activities.
Innovate to improve outlet performance and guest satisfaction.
Uphold Hyatt’s brand culture and corporate standards.
Qualifications
Education: Degree or Diploma in Hospitality / Restaurant Management.
Experience: 2 – 3 years in a similar role, preferably in luxury hotels or large restaurants.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proven track record in revenue growth and cost control.
In-depth knowledge of food & beverage operations, menu planning, and inventory management.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
