About the job
The Assistant Head of Operations will oversee branch operational functions to guarantee seamless service delivery, proficient cash management, and outstanding customer service. This position encompasses ATM monitoring, leadership of frontline operations staff, and collaboration with the Head of Operations to advance operational excellence.
Oversees and coordinates the essential tasks and obligations associated with the position, ensuring alignment with organizational goals and operational standards. Facilitates the execution of key duties while monitoring progress and outcomes to maintain efficiency and effectiveness. Collaborates with cross-functional teams to streamline workflows and address operational challenges. Ensures adherence to policies, procedures, and regulatory requirements throughout all activities. Provides guidance and support to team members to enhance performance and achieve departmental objectives. Analyzes data and performance metrics to identify areas for improvement and implement strategic solutions. Maintains accurate records, documentation, and reporting facilitating transparency and accountability.
Guarantee full compliance with all service standards and Service Level Agreements (SLAs) in alignment with the Bank’s customer segmentation framework while delivering prioritized and expedited service to High-Value clients.
Assist with the seamless migration of customers to alternative service channels while ensuring these platforms—including e-branches and self-service options—are fully optimized and operational. Collaborate closely with relevant teams to minimize service disruptions and maintain high channel performance throughout the transition.
Ensure that branch resources are allocated and prioritized effectively in accordance with the Bank’s established service delivery standards and customer segmentation framework.
Strengthen current and new client connections while driving sales of the Bank’s Personal and Business Banking offerings by identifying and capitalizing on cross-selling and upselling opportunities.
Proactively oversee transactional behavior and ensure meticulous organization of customer records through precise segmentation while enforcing a strict zero-tolerance policy for inactive or dormant accounts, as well as timely account closures.
Diligently gather customer insights to uncover potential enhancements and areas where service improvements can be implemented.
Ensure all deposit and withdrawal documents are completed and verified for accuracy.
Verify the accuracy and reliability of every instrument employed in transactional processes.
Verify the daily balance on the Central Bank of Nigeria (CBN) statement of accounts.
Authorize and sanction transactions in accordance with the Bank’s established approval thresholds.
Monitor cash register balances and distribute funds as necessary, while ensuring that the amount of cash kept on hand adheres to the company’s approved insurance policy limits.
Oversee daily cash levels within the bulk room and vault while verifying that branch cash requirements are consistently satisfied.
Monitor inter-branch cash flows and verify compliance with all established cash handling control procedures to ensure accuracy and security throughout each transaction.
Oversee the operational reliability of the branch’s ATM network and ensure accurate financial reconciliation processes are maintained.
Maintain the branch’s cash limit and promptly transfer any surplus cash from the vault in coordination with bullion services.
Swiftly resolve service issues on the same day and escalate them when necessary.
Ensures accurate end-of-day account balancing and reconciliation while promptly resolving any discrepancies on the same day.
Oversee the daily operations of tellers while delivering comprehensive on-the-job training to ensure proficiency and adherence to standards.
Promptly reconcile general ledgers and promptly address and resolve any exceptions that arise.
Submit branch returns to Head Office promptly and consistently.
Support the development of essential management information reports by contributing to their preparation and ensuring accuracy.
Ensure strict adherence to established internal policies and procedures, maintaining meticulous compliance across all operational activities.
Ensure adherence to all applicable regulations and statutory mandates to maintain organizational compliance.
Serve as the alternate representative and assume the Branch Manager’s responsibilities during their absence.
Execute any additional tasks or responsibilities as directed by the Head of Operations to support operational objectives and ensure organizational efficiency.
Requirements
Proficient in both domestic and international banking operations, with a comprehensive understanding of their principles and practices.
Demonstrates exceptional proficiency in managing office operations, organizing schedules, and maintaining efficient workflows. Exhibits strong attention to detail in handling documentation, correspondence, and data entry tasks. Possesses advanced organizational abilities to coordinate meetings, prepare reports, and ensure timely completion of administrative duties. Maintains high levels of accuracy and professionalism in all administrative functions.
Proficient in cultivating and sustaining effective team dynamics, demonstrating strong interpersonal abilities and a commitment to employee development, with a focus on coaching, mentoring, and fostering a collaborative work environment.
Proven ability to deliver exceptional customer service and cultivate strong, lasting professional relationships with clients.
Proficient in negotiation techniques and strategies, with a demonstrated ability to achieve mutually beneficial outcomes in complex discussions.
Proficient in conveying ideas clearly and effectively through both spoken and written means is essential.
Individuals must possess robust documentation capabilities and demonstrate proficiency in transaction processing to ensure accuracy and efficiency in all operational tasks.
Proficiency in Access Bank’s retail strategy, customer segmentation approaches, and service delivery standards is essential.
We are seeking a dynamic professional to lead and oversee a team, ensuring operational efficiency and adherence to established protocols. The ideal candidate will possess strong leadership qualities, effective communication abilities, and a track record of managing diverse teams successfully. Responsibilities include delegating tasks, monitoring performance, providing constructive feedback, and fostering a collaborative work environment. Candidates must demonstrate problem-solving skills, adaptability, and a commitment to mentoring team members to achieve organizational goals. Prior supervisory experience in a relevant field is required, along with proficiency in coordinating schedules, assigning resources, and maintaining clear documentation of team activities.
Analytical and problem-solving abilities are essential for this role. Candidates must demonstrate a capacity to evaluate complex information, identify key issues, and develop effective solutions. Strong critical thinking is required to interpret data, assess risks, and implement strategic decisions. The ideal applicant will approach challenges methodically, leveraging logical reasoning and innovative approaches to drive results. Proficiency in analyzing trends, troubleshooting obstacles, and optimizing processes is highly valued.
Accomplished interpersonal abilities and demonstrated leadership qualities are essential.
Proven expertise in fostering team cohesion, mentoring staff, and resolving interpersonal disputes effectively is essential.
General management, leadership, and strategic coordination skills are essential for this role.
Driving innovation and fostering an entrepreneurial mindset are essential components of this role, requiring creative problem-solving, adaptability to change, and a proactive approach to identifying and capitalizing on emerging opportunities. Candidates must demonstrate a strong ability to think strategically, challenge conventional practices, and develop inventive solutions that enhance business growth and competitive advantage. This position demands a willingness to take calculated risks, embrace uncertainty, and continuously seek ways to improve processes, products, or services while maintaining a focus on measurable outcomes and sustainable impact.
Seeking a highly motivated individual with a minimum of 5 years of experience in [relevant field] and a proven track record in [specific skill or responsibility]. Must possess strong analytical abilities, exceptional problem-solving skills, and the capacity to work effectively under pressure. Proficiency in [specific software/tools] and familiarity with [industry standards] are essential. Excellent communication and teamwork capabilities are required to collaborate seamlessly with cross-functional teams. The ideal candidate will demonstrate a commitment to continuous learning and adaptability in a fast-paced environment. A bachelor’s degree in [relevant field] or equivalent work experience is necessary.
A relevant bachelor’s degree in any field is required.
A master’s degree in banking or accounting, while beneficial, is not mandatory.
Minimum qualifications include a Bachelor’s degree in a relevant field with at least three years of professional experience in a similar role. Candidates must demonstrate strong analytical skills and proficiency in data management tools, along with exceptional problem-solving abilities. Excellent communication skills are essential for collaborating across teams and presenting findings effectively. The ideal applicant will exhibit a proactive approach to project management and a commitment to continuous learning.
Requires a minimum of one to three years of professional experience within a banking or financial institution, with a focus on banking operations.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
