Dover’s Dental Clinic is in search of a highly efficient, detail-oriented, and forward-thinking Operations & Administration Officer to ensure the smooth functioning of our expanding dental practice in Leak Phase 1, Lagos.
The ideal candidate will collaborate effectively with leadership, employees, and patients to uphold seamless clinic functionality, deliver outstanding patient care, and optimize administrative workflows.
Oversee a comprehensive range of duties encompassing strategic planning, operational execution, and performance evaluation to ensure organizational objectives are met efficiently and effectively. Lead cross-functional teams in aligning departmental goals with broader company initiatives while fostering a culture of accountability and continuous improvement. Develop and implement policies, procedures, and best practices to enhance productivity, streamline workflows, and mitigate risks across all business functions. Monitor key performance indicators (KPIs) to assess progress, identify areas for optimization, and drive data-informed decision-making. Collaborate with senior leadership to prioritize high-impact projects, allocate resources judiciously, and uphold compliance with industry regulations and internal governance standards. Cultivate stakeholder relationships through transparent communication, negotiation, and conflict resolution to maintain strong partnerships and deliver sustainable growth.
Oversee the daily administration and operational functions of the clinic to ensure seamless workflow and efficiency.
Oversee patient scheduling, handle inquiries, and coordinate follow-up communications to ensure seamless care coordination.
Welcome patients courteously and provide attentive, professional care throughout their visit, ensuring a positive and supportive experience from arrival to departure.
Ensure precise documentation and accurate maintenance of patient records is carried out at all times.
Support staff scheduling and manage operational coordination to ensure seamless workflow and optimal resource allocation.
Oversee the tracking and management of inventory levels, office supplies, and procurement requirements to ensure operational efficiency and resource availability.
Monitor financial transactions and ensure accurate tracking of payments, while providing support for administrative reporting tasks.
Facilitate the implementation of clinic marketing strategies and enhance patient outreach efforts to strengthen community connections.
Coordinate and oversee social media initiatives and content development efforts as needed.
Maintain a clinic environment that is professional, well-organized, and operates with maximum efficiency.
Develop, enforce, and regularly review clinic policies and operational procedures to ensure adherence to regulatory standards and organizational efficiency.
Assist with additional tasks as reasonably delegated by management to support operational objectives and team priorities.
REQUIREMENTS
A relevant field of study leading to an OND, HND, or Bachelor’s Degree is required.
Minimum of two years of experience in administrative roles, customer service, or operations is required.
Seasoned professionals seek strong communication and interpersonal abilities as essential traits, enabling effective interaction with colleagues, clients, and stakeholders across diverse settings. These skills encompass active listening, clear articulation of ideas, and the capacity to foster collaborative relationships, ensuring seamless teamwork and alignment toward shared objectives. Candidates must demonstrate proficiency in both verbal and written communication, adapting their approach to suit varying audiences and contexts while maintaining professionalism and clarity.
Exceptional proficiency in prioritizing tasks and managing competing deadlines with efficiency and precision. Demonstrated capability to handle multiple responsibilities simultaneously while maintaining a high standard of accuracy and attention to detail.
Proficient in utilizing various computer applications, including Microsoft Office, Google Workspace, and social media platforms, is required.
Proven capacity to operate autonomously as well as collaborate effectively within a team setting.
Maintain a professional demeanor and exhibit a consistently positive outlook.
Proficiency in healthcare, hospitality, customer service, or clinic administration represents an asset.
A further advantageous qualification includes prior experience in a similar role.
Individuals possessing any of the competencies outlined below will be viewed favorably:
We are seeking a skilled professional to oversee our social media presence, ensuring consistent brand messaging and engagement across various platforms. The ideal candidate will develop and implement strategic content plans, curate visually appealing posts, and monitor performance metrics to refine our approach. Responsibilities include creating and scheduling posts, responding to audience interactions, and collaborating with marketing teams to align social media efforts with broader business objectives. Proficiency in social media analytics tools, copywriting, and graphic design is required, along with a minimum of two years of relevant experience. Strong communication skills and creativity are essential to thrive in this role.
Crafting engaging and informative written material is a core aspect of this role, focusing on producing high-quality content tailored to diverse audiences and platforms. The position demands a strong command of language, creativity, and adaptability to meet evolving content needs. Responsibilities include researching topics, drafting articles, editing drafts for clarity and accuracy, and optimizing content for search engines and user engagement. Experience with content management systems and a keen understanding of SEO principles are essential. Collaboration with cross-functional teams to align content with brand messaging and marketing goals is also required.
Skilled in photography or videography, adept at capturing high-quality visual content, with a keen eye for composition, lighting, and detail. Proficient in operating professional-grade cameras and related equipment, as well as editing software to refine and enhance footage. Strong understanding of visual storytelling and the ability to meet tight deadlines while maintaining creative standards. Capable of working independently or collaboratively in fast-paced environments to deliver visually compelling results that align with project objectives.
We are seeking a skilled Graphic Designer with proficiency in creating compelling visual content. The ideal candidate will possess a strong portfolio demonstrating expertise in various design tools and techniques, including but not limited to Adobe Creative Suite. Responsibilities include developing marketing materials, branding assets, and digital graphics while ensuring consistency with brand guidelines. Collaboration with cross-functional teams to conceptualize and execute design projects is essential. The role requires a keen eye for detail, creativity, and the ability to meet deadlines in a fast-paced environment. Strong communication skills and the capacity to receive and incorporate feedback are also critical.
Digital Marketing professionals specialize in leveraging online channels to promote brands, products, or services through targeted campaigns across search engines, social media, email, and display advertising. They analyze consumer behavior and market trends to optimize engagement and conversion rates, utilizing tools like Google Analytics, SEO strategies, and content management systems. A keen understanding of digital metrics, A/B testing, and ROI measurement is essential to refine approaches and maximize impact. Strong communication skills are required to collaborate with cross-functional teams, including designers, copywriters, and sales representatives. Familiarity with marketing automation platforms, CRM systems, and paid advertising platforms such as Google Ads or Meta Ads is often preferred. Additionally, creativity, analytical thinking, and adaptability to evolving digital landscapes are critical for success in this dynamic field.
Experts in sales and customer relationship management are responsible for cultivating client relationships, identifying sales opportunities, and fostering long-term partnerships to drive revenue growth. This role requires strong interpersonal skills, a results-driven mindset, and the ability to negotiate effectively while maintaining high levels of professionalism. Key duties include prospecting new leads, managing existing accounts, and analyzing market trends to refine sales strategies. Proficiency in CRM tools and a track record of exceeding targets are essential, along with excellent communication and problem-solving abilities to ensure customer satisfaction and retention.
WHAT WE OFFER
Create a dynamic and collaborative professional setting that fosters growth, respect, and mutual support among team members.
Join us for a fulfilling career journey offering abundant opportunities for professional advancement and skill enhancement.
In the course of professional development, individuals may gain familiarity with contemporary dental practice workflows and systems. This experience encompasses an understanding of advanced clinical protocols, administrative procedures, and the integration of emerging technologies within the dental field. Such exposure typically includes hands-on interaction with digital record-keeping, patient management software, and state-of-the-art diagnostic and treatment equipment, fostering a well-rounded comprehension of efficient practice operations.
A compensation package will be provided that is competitive and commensurate with your background, skills, and professional achievements.
Shortlisted candidates will receive notification.
Interested and qualified candidates are invited to submit their CV via email to care@doversdental.com, with the position title included in the subject line.
Qualifications
BA/BSc/HND , OND
Experience Required
2 - 10 years
