Job Summary:
The Insurance & Claims Officer will oversee the coordination and administration of all corporate insurance policies, guaranteeing timely renewals, accurate documentation, and streamlined claim processing. This position requires collaboration with insurance brokers and providers to secure optimal coverage and expedite claim resolutions in alignment with organizational objectives.
Oversee a range of critical duties including managing daily operations, ensuring adherence to company policies, and maintaining high standards of efficiency and quality. Develop and implement strategies to enhance productivity, streamline processes, and foster a collaborative work environment. Lead and mentor a team of professionals, providing guidance, support, and performance evaluations to drive individual and collective success. Collaborate with cross-functional departments to align initiatives, resolve challenges, and achieve organizational goals. Monitor key performance indicators, analyze data, and report progress to senior leadership to inform strategic decision-making.
Maintain a current and comprehensive inventory of all organizational insurance policies, including but not limited to motor, plant & machinery, contractors’ all-risk, and group life coverage.
Monitor policy expiration dates rigorously and coordinate timely renewals to prevent any gaps in coverage.
Collaborate effectively with insurance brokers and carriers to facilitate the procurement, renewal, and modification of insurance policies and endorsements.
Coordinate and oversee all insurance claims to guarantee their timely processing and resolution. Ensure consistent follow-up and adherence to established procedures throughout each stage of the claims’ lifecycle.
Collect and provide all necessary documentation for claims, including incident reports, photographs, and repair estimates.
Regularly track and assess the progress of claims, then communicate comprehensive status updates to management in a timely manner.
Maintain organized and readily accessible records of all insurance certificates and related documents to ensure compliance and facilitate quick retrieval when needed.
Provide project teams with comprehensive assistance in managing insurance documentation and ensuring adherence to regulatory compliance standards.
Examine insurance policies to verify they comply with company operations and contractual requirements, ensuring all terms and conditions are met accordingly.
Aid in confirming insurance prerequisites within contracts and agreements.
Prepare and submit comprehensive, periodic reports detailing insurance coverage status, policy renewals, and claims progress to stakeholders.
• Bachelor’s degree in Computer Science, Engineering, or a related field required, with at least 5 years of hands-on experience in software development, including proficiency in multiple programming languages and frameworks.
• Demonstrated expertise in designing, implementing, and maintaining scalable, high-performance applications, with a strong understanding of system architecture and cloud technologies.
• Experience with DevOps practices and tools such as CI/CD pipelines, containerization (Docker), and orchestration platforms (Kubernetes).
• Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana) and incident response procedures.
• Excellent problem-solving skills, with the ability to troubleshoot complex issues in distributed systems and optimize application performance.
• Strong communication and teamwork abilities to collaborate effectively with cross-functional teams, including developers, QA engineers, and product managers.
• Commitment to writing clean, maintainable code and adhering to best practices in security, testing, and documentation.
Bachelor’s degree in Insurance, Business Administration, Finance, or a comparable discipline is required.
Seeking a candidate with one to three years of hands-on experience in insurance administration, claims processing, or a comparable professional capacity.
Proficiency in collaborating with insurance brokers or firms represents a valuable asset for this role.
Professionals should possess a foundational knowledge of corporate insurance policies, including motor, asset, and project-related coverage options.
Proven ability to maintain meticulous organization and precise record-keeping standards.
Maintains exceptional communication abilities, ensuring timely and professional follow-ups to foster strong client and team relationships.
Proficient in utilizing Microsoft Office applications, with a strong emphasis on advanced Excel skills.
Key Skills and Qualifications: Demonstrates proficiency in strategic planning and execution, along with strong analytical and problem-solving abilities. Exhibits excellent communication and interpersonal skills to foster collaboration across teams. Possesses a proven track record in project management, ensuring timely delivery and adherence to budgets. Shows adaptability in dynamic environments and a commitment to continuous learning and professional growth. Requires a minimum of five years of relevant experience in a leadership role, along with a bachelor’s degree in a related field. Familiarity with industry-specific tools and technologies is essential for success in this position.
We require meticulous attention to detail to ensure accuracy and precision in all tasks. This involves carefully reviewing information, identifying discrepancies, and maintaining high standards of quality in outputs. Strong observational skills and the ability to consistently perform thorough checks are essential to meet the demands of the role.
Possesses exceptional skills in follow-up and tracking, ensuring meticulous attention to detail and thorough monitoring of tasks to maintain progress and meet deadlines efficiently.
Individuals should possess strong interpersonal abilities and proven negotiation expertise, enabling effective communication and relationship-building in diverse professional settings.
Demonstrated capacity to oversee various policies concurrently while adhering to stringent deadlines with precision and efficiency.
A strong aptitude for resolving issues—particularly those related to claims—is essential.
Preferred (Optional but Useful):
Individuals applying for this role should possess a proven track record within construction, infrastructure development, or engineering operations. Practical exposure to site management, project execution, or technical design processes is essential for success in this position.
Professional certification, such as the Chartered Institute of International Negotiators (COIN) designation, is a valuable asset to possess.
Qualified applicants are encouraged to submit their CVs via email to careers@mpiafrica.com, with the job title included in the subject line.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
1 - 3 years
