The objective of this position is to ensure the successful execution of designated tasks and responsibilities by fulfilling the defined requirements and duties associated with the role.
To consistently expand branches, Agent Managers, Agents, Accounts Volume, and Transactions Volume in alignment with established KPIs.
Oversee and execute critical responsibilities encompassing strategic planning, operational management, and cross-functional collaboration to drive organizational objectives. This role demands meticulous attention to detail in analyzing performance metrics, identifying trends, and implementing data-driven solutions to optimize workflows. Additionally, the position requires adeptness in stakeholder engagement, ensuring alignment between teams, departments, and leadership to foster a cohesive and productive work environment. Candidates must demonstrate proficiency in project management, budget oversight, and compliance with industry regulations while maintaining a proactive approach to problem-solving and continuous improvement.
Raise visibility and comprehension of Hope PS Bank’s offerings to target audiences.
Proactively identifying and cultivating prospective retail markets and strategic clusters to support agent recruitment and account expansion efforts.
Provide support for the planning and execution of sales/cluster STORMS initiatives and other retail promotional campaigns.
Driving Agents and Agent Managers to achieve their predetermined targets.
The incumbent is tasked with addressing and resolving customer-related concerns in a timely and effective manner. This role involves identifying the root causes of issues, providing accurate solutions, and ensuring customer satisfaction through clear communication and follow-up. The position requires strong problem-solving skills and a customer-centric approach to deliver exceptional service experiences.
Provide support in the administration and execution of current marketing and promotional initiatives.
Responsibilities include recruiting, onboarding, and managing agents to ensure optimal team performance and growth.
Oversee the registration process for agents, establish their onboarding procedures, and ensure consistent branding and promotional strategies are implemented.
Act as a liaison, serving as an intermediary to facilitate seamless communication between the bank and agents or agent managers.
Execute various ad hoc tasks and responsibilities as directed by the Regional Head.
Performs additional responsibilities as assigned by leadership from time to time.
We are seeking candidates who have completed or are enrolled in relevant educational or training programs to support their professional development and enhance their qualifications for this position. These programs should provide foundational knowledge, practical skills, or certifications essential for success in this role. Candidates must demonstrate a commitment to continuous learning and professional growth through participation in approved courses, workshops, or other developmental opportunities. Additionally, any specialized training related to industry standards, software proficiency, or compliance requirements will be considered advantageous.
A bachelor’s degree or higher in any academic field is required.
Demonstrated proficiency in the following competencies is essential for effective job performance:
Agent Network Management involves overseeing and optimizing the performance of a company’s agent network. Key responsibilities include recruiting, training, and supporting agents to ensure high productivity and service quality. Additionally, this role requires monitoring agent performance, implementing performance improvement strategies, and maintaining strong relationships with agents. Candidates should possess strong leadership, communication, and problem-solving skills, along with experience in sales, customer service, or a related field. A background in team management and data analysis is also advantageous. Proficiency in CRM tools and relevant software is expected.
With a strong background in sales and product distribution, you possess proven expertise in driving revenue growth and optimizing supply chains. Your experience includes cultivating client relationships, executing strategic sales initiatives, and ensuring seamless product delivery to market. Additionally, you have a track record of analyzing market trends, managing distribution networks, and collaborating with cross-functional teams to enhance operational efficiency. This role demands a results-driven professional capable of identifying new business opportunities while maintaining high standards of customer satisfaction.
Possesses comprehensive expertise in retail operations, product management, and MSME (Micro, Small, and Medium Enterprises) business dynamics.
Possesses a comprehensive understanding of the Agency Banking environment, including its operational dynamics, key stakeholders, and regulatory frameworks.
Team player
Proficient in leveraging various social media platforms to cultivate and maintain professional relationships, enhance brand visibility, and drive engagement through strategic content dissemination and community interaction.
We seek candidates with a proven track record of relevant professional experience, ensuring they bring essential expertise to the role. Applicants should possess hands-on familiarity with industry-specific tools, methodologies, and best practices, demonstrating their capability to excel in dynamic environments. Ideally, individuals will have accumulated at least [X] years of progressive experience in [specific field or function], with a strong emphasis on delivering measurable results. Experience in [related field or skill] is highly advantageous, as is prior involvement in [specific type of project or responsibility].
A minimum of two to three years of professional experience in the Mobile Money, Fast-Moving Consumer Goods (FMCG), Telecommunications (Telcos), and Aggregators industries is required.
To apply, please submit your application through the designated application method. Ensure all required documents and information are included with your submission. The application process may involve multiple stages, including initial screening, interviews, and assessments. Be prepared to provide any additional materials or participate in evaluations as requested. Follow all instructions carefully to ensure your application is considered.
Qualified applicants are encouraged to submit their updated CVs via email to recruitment@hopepsbank.com, with the position title clearly indicated in the subject line of the message.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
