To fulfill the essential role of this position, the primary objective is to ensure effective execution of key responsibilities while contributing to organizational goals. The incumbent will be tasked with performing critical duties aligned with the department’s strategic objectives, requiring adherence to established policies and procedures. This role demands a high level of proficiency in specialized skills, in addition to the ability to collaborate seamlessly with cross-functional teams. Candidates must possess the requisite qualifications, including relevant experience and educational background, to successfully meet the outlined requirements and deliver measurable results.
Responsible for consistently expanding Branch networks, Agent Managers, Agents, account volumes, and transaction volumes in alignment with established KPIs.
Oversee and execute key responsibilities that include managing daily operations, ensuring adherence to company policies and procedures, and fostering a productive work environment. Additionally, the role involves coordinating with cross-functional teams to achieve organizational goals, monitoring performance metrics, and implementing process improvements as needed. The position requires a proactive approach to problem-solving, strong leadership capabilities, and the ability to communicate effectively across all levels of the organization.
Elevate the visibility and recognition of Hope PS Bank’s comprehensive range of products and services among target audiences.
Prospecting and promoting suitable retail markets or clusters to agents and potential account acquisitions.
Assist with the coordination of sales or cluster-based STORMS initiatives and additional retail sales campaigns.
To ensure Agents and Agent Managers achieve their established targets, providing continuous guidance and support throughout their performance journey.
The role involves addressing and resolving customer-related issues promptly and effectively. Diligence in understanding each inquiry’s specifics is essential, requiring keen analytical skills to identify root causes. Collaboration with cross-functional teams may be necessary to implement comprehensive solutions. Strong communication abilities are crucial for conveying resolutions clearly to customers, ensuring their satisfaction and maintaining trust. Prioritization of tasks based on urgency and impact is a key responsibility. Familiarity with CRM systems and problem-solving methodologies is advantageous.
Provide support in the administration and execution of current marketing and promotional initiatives.
Agent recruitment involves sourcing, screening, and selecting qualified candidates to fill open positions within the organization. Onboarding includes facilitating a smooth transition for new hires by providing necessary training, resources, and support to ensure their success in their roles. Management encompasses overseeing agent performance, addressing any challenges, and fostering a productive and engaged workforce through ongoing coaching and development initiatives.
Responsibilities include overseeing the registration process for agents, configuring their initial setups, developing branding strategies, and executing promotional initiatives.
Act as a liaison, facilitating communication and coordination between the bank and agents or their respective managers.
Execute any additional ad hoc tasks as directed by the Regional Head.
Performs various other duties as assigned, including any additional responsibilities that may arise periodically.
The organization offers structured education and training initiatives designed to enhance professional competencies and foster career advancement. Participants engage in comprehensive learning experiences that encompass skill development, industry-specific knowledge acquisition, and leadership enhancement. These programs cater to individuals at various career stages, providing tailored pathways for both entry-level employees and seasoned professionals seeking continuous growth and advancement opportunities.
A bachelor’s degree in any field is required.
Proficiency in a variety of technical and analytical skills is essential for this role. Candidates must demonstrate strong problem-solving abilities, attention to detail, and effective communication to collaborate across teams. Familiarity with industry-specific tools, software, or methodologies is required, along with the capacity to adapt to evolving technologies. Prior experience in a similar position is preferred, as well as a commitment to continuous learning and professional development.
Experienced professionals are sought to oversee the Agent Network Management function, ensuring the efficient operation and expansion of our agent ecosystem. The role involves developing and implementing strategies to recruit, train, and retain high-performing agents while maintaining compliance with regulatory standards. Responsibilities include monitoring agent performance, providing ongoing support, and analyzing key metrics to identify trends and opportunities for improvement. Collaboration with cross-functional teams is essential to align agent network goals with broader organizational objectives. Strong leadership, analytical skills, and a deep understanding of agent management principles are required.
With a proven track record in sales and product distribution, the ideal candidate will possess extensive experience in driving revenue growth and ensuring efficient product delivery to market. They will demonstrate expertise in developing strategic sales plans, cultivating key client relationships, and optimizing distribution channels to maximize reach and profitability. Strong analytical skills, a customer-centric approach, and the ability to manage cross-functional teams are essential for success in this role.
Possesses comprehensive expertise in retail operations, product management, and MSME (Micro, Small, and Medium Enterprises) business models.
Proficiency in the Agency Banking ecosystem is essential, encompassing a comprehensive understanding of its operational frameworks, regulatory requirements, participant roles, and technological integrations.
We seek a collaborative professional who thrives in a team-oriented environment, fostering strong relationships with colleagues to achieve shared goals. Excellent interpersonal skills and the ability to communicate effectively are essential for this role. The ideal candidate must work well under guidance, contribute actively to team discussions, and support peers to ensure collective success.
Proven ability to leverage social media platforms effectively, fostering engagement, expanding reach, and cultivating online communities. Experience in creating and curating content that resonates with diverse audiences. Skilled in analyzing performance metrics to refine strategies and enhance user interaction.
We are seeking a candidate with a proven track record in the field, having accumulated substantial hands-on experience through previous roles. Ideal applicants will possess a minimum of five years of relevant professional experience, demonstrating expertise in key areas pertinent to the position. Prior involvement in projects of comparable scope and complexity will be highly advantageous, as will a history of success in delivering measurable outcomes within similar environments. The ability to leverage experiences to inform strategic decision-making and problem-solving is essential to this role.
A minimum of two to three years of professional experience in the Mobile Money, FMCG, Telcos, and Aggregators sectors is required.
We invite interested candidates to submit their applications through the designated application method. Kindly ensure your submission adheres to the outlined process for consideration.
Interested and qualified candidates are encouraged to submit their CV to recruitment@hopepsbank.com, ensuring the position title is clearly indicated in the subject line of the email.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
