Job Summary
We are looking for a seasoned, results-oriented Supermarket Manager to lead and optimize the store’s day-to-day operations, guaranteeing high performance, outstanding customer service, sales goals’ attainment, staff leadership, and strict adherence to company policies and operational guidelines. The successful applicant will demonstrate extensive leadership and operational expertise, with the capacity to manage retail functions while supervising kitchen food production, bakery, and restaurant operations to uphold product excellence, operational effectiveness, and an outstanding customer experience.
Overseeing a range of critical duties, the role involves managing and executing key operational tasks to ensure organizational efficiency and effectiveness. Responsibilities include developing and implementing strategic plans, overseeing project timelines, and coordinating cross-functional teams to achieve set objectives. Additionally, the position requires monitoring performance metrics, identifying areas for improvement, and implementing solutions to enhance productivity and service delivery. Collaboration with stakeholders, including senior management, is essential to align initiatives with broader business goals and drive sustainable growth.
Store Operations encompasses overseeing daily store activities, ensuring exceptional customer service, and maintaining high standards of cleanliness and organization. Responsibilities include managing staff schedules, handling inventory control, and resolving customer complaints efficiently. Additionally, the role involves monitoring sales performance, implementing operational policies, and driving store profitability. Candidates must possess strong leadership skills, effective communication abilities, and a proven track record in retail management. Experience in retail operations, familiarity with point-of-sale systems, and proficiency in Microsoft Office are required. A high school diploma or equivalent is necessary, while a bachelor’s degree in business or a related field is preferred.
We are responsible for managing the comprehensive day-to-day activities of the supermarket to ensure smooth and efficient functioning.
Ensure the store opens and closes efficiently and punctually each day.
Maintain a clean, well-organized, and customer-focused supermarket environment at all times.
We oversee the recruitment, training, and scheduling of personnel to ensure optimal team performance and alignment with organizational objectives. Our responsibilities include onboarding new hires, conducting performance evaluations, and fostering employee development through mentorship and coaching initiatives. Additionally, we address staffing challenges, monitor workload distribution, and implement retention strategies to maintain a motivated and efficient workforce. A strong background in human resources or team leadership is essential, along with proficiency in workforce planning and interpersonal skills to effectively engage with staff at all levels.
Oversee, align, and lead teams spanning multiple departments to ensure cohesive collaboration and operational efficiency.
Design and implement staff schedules while efficiently distributing responsibilities to ensure optimal coverage and productivity.
Oversee employee attendance records, ensuring timely arrivals and departures while evaluating performance standards.
Facilitate comprehensive staff briefings and enforce strict adherence to organizational policies.
Conduct assessments to determine training requirements and facilitate opportunities for staff growth and skill enhancement.
We are seeking a dynamic individual to drive sales growth and enhance business performance. The successful candidate will be responsible for developing and executing strategic sales plans, identifying new business opportunities, and fostering strong client relationships. Additionally, they will analyze market trends, monitor key performance indicators, and provide data-driven insights to optimize revenue streams. Proficiency in sales methodologies, exceptional negotiation skills, and a proven track record in exceeding targets are essential. Strong communication, leadership, and analytical abilities will be critical to delivering measurable results and contributing to the organization’s long-term success.
Track sales metrics on a daily, weekly, and monthly basis to assess performance trends and identify areas for improvement.
Oversee the preparation, cooking, and presentation of food items across kitchen, bakery, and restaurant settings.
Devise and execute revenue enhancement and profitability optimization strategies.
Strive to consistently meet predetermined sales and operational objectives, ensuring steady progress toward established targets.
Evaluate reports and, whenever needed, suggest appropriate corrective measures.
Maintain accurate tracking of inventory levels and oversee stock control processes to ensure optimal availability of products while minimizing excess or shortages. Implement and enforce inventory management policies and procedures to uphold data integrity and compliance with regulatory standards. Conduct regular audits and cycle counts to verify stock accuracy, identify discrepancies, and initiate corrective actions as necessary. Analyze inventory turnover rates and demand patterns to forecast future stock requirements and adjust procurement strategies accordingly. Collaborate with procurement teams to align purchasing decisions with inventory needs and financial objectives. Utilize inventory management software to streamline operations, generate reports, and provide stakeholders with real-time visibility into stock status.
Monitor inventory levels and oversee the replenishment process to maintain optimal stock availability.
Maintain accurate inventory records and implement measures to reduce stock loss effectively.
Perform routine inventory audits and resolve any variances between recorded and actual stock levels.
To maintain optimal visual appeal and strategic product placement, meticulously arrange and merchandise items according to established standards.
We seek a highly motivated individual to provide exceptional customer support, ensuring prompt and courteous resolution of inquiries and concerns. The ideal candidate will possess strong communication skills, with the ability to address customer needs efficiently and professionally. Responsibilities include handling phone calls, emails, and live chats while maintaining a positive and solution-oriented approach. A commitment to delivering outstanding service and a dedication to achieving customer satisfaction are essential. Candidates should have prior experience in a customer-facing role and demonstrate patience, empathy, and problem-solving abilities. Proficiency in relevant software and tools, as well as a clear understanding of company policies and procedures, is required.
Ensure consistently exceptional customer experience and service delivery standards are upheld at all times.
Handle customer complaints efficiently and ensure issues are addressed and resolved without delay.
Foster enduring connections with clientele by consistently delivering exceptional service and cultivating trust through open communication and responsiveness.
The role involves overseeing financial operations and administrative processes to ensure compliance, accuracy, and efficiency within the organization, requiring meticulous attention to detail and strong analytical skills. Responsibilities include managing budgets, processing transactions, preparing financial reports, and implementing internal controls to mitigate risks. Additionally, the position demands proficiency in accounting software, adherence to regulatory standards, and the ability to collaborate with cross-functional teams to streamline administrative functions and support strategic decision-making.
Responsible for managing cash transactions and ensuring accurate financial records for the store.
Oversee expenditures and assist in implementing cost-reduction initiatives.
Compile comprehensive operational and performance reports to provide Management with critical insights and data-driven analysis.
Ensures adherence to regulatory standards and organizational policies while safeguarding sensitive data and systems against threats, conducting regular audits, implementing security protocols, and training employees on compliance best practices. Requires knowledge of relevant laws, risk management frameworks, and cybersecurity measures, along with strong analytical and communication skills to address compliance gaps and security incidents effectively.
Compliance with established company policies and procedures must be meticulously maintained.
Ensure strict adherence to health, safety, and security protocols at all times.
Safeguard organizational assets while upholding operational standards and efficiency.
The position requires tracking and analyzing Key Performance Indicators (KPIs) to evaluate operational efficiency, measure progress toward strategic objectives, and identify areas for improvement. Candidates must demonstrate proficiency in data collection, metric interpretation, and performance reporting to support data-driven decision-making. Responsibilities include establishing benchmarks, monitoring trends, and presenting insights to stakeholders to drive continuous enhancement of business processes. A strong analytical mindset, attention to detail, and familiarity with KPI frameworks are essential for success in this role.
We seek a dynamic professional to drive revenue expansion by identifying new market opportunities, cultivating client relationships, and executing strategic sales initiatives. The ideal candidate will possess a proven track record of exceeding sales targets, strong proficiency in CRM tools, and the ability to analyze market trends to inform decision-making. Responsibilities include negotiating contracts, managing key accounts, developing tailored sales strategies, and collaborating with cross-functional teams to ensure alignment with company objectives. A bachelor’s degree in business or a related field, along with a minimum of five years of sales experience, is required. Exceptional communication and negotiation skills, coupled with a results-driven mindset, are essential for success in this role.
Our role focuses on ensuring high levels of customer satisfaction by delivering responsive, personalized service and addressing inquiries promptly. We actively seek individuals who demonstrate strong communication skills, patience, and a proactive approach to problem-solving. Responsibilities include handling customer feedback, resolving complaints efficiently, and maintaining accurate records of interactions. Proficiency in customer service software and the ability to work in a fast-paced environment are essential. Candidates should exhibit a customer-centric mindset and a commitment to exceeding expectations in every interaction.
High levels of staff efficiency and regular attendance are critical to fostering a productive and reliable work environment. Ensuring consistent presence and optimal performance directly contributes to the achievement of organizational goals while maintaining seamless daily operations. Individuals in this role must prioritize punctuality and consistent effort to support team objectives and uphold workplace standards.
We are seeking a meticulous individual to ensure the precision of our inventory records. The ideal candidate will possess strong attention to detail and the ability to conduct thorough audits to reconcile discrepancies. Responsibilities include performing regular stock counts, identifying and investigating variances, and implementing corrective actions to maintain accurate inventory levels. Proficiency in inventory management software and data entry tools is essential, along with the capacity to generate detailed reports for management review. A background in logistics, supply chain, or a related field is preferred.
The position is responsible for overseeing and mitigating stock loss across the organization, ensuring that inventory discrepancies are minimized through proactive measures and accurate tracking systems. Key responsibilities include analyzing shrinkage patterns, implementing loss prevention strategies, and collaborating with warehouse and retail teams to enforce security protocols. Candidates must possess a strong analytical mindset, proficiency in inventory management software, and prior experience in loss prevention or retail operations. Excellent communication skills and attention to detail are essential to identify root causes of stock loss and recommend corrective actions.
Ensures adherence to all regulatory requirements, internal policies, and industry standards, maintaining full operational compliance across all processes and procedures.
Seeking candidates with a minimum of five years of relevant professional experience, preferably in a leadership role, along with a bachelor’s degree or higher in a related field. Proficiency in project management tools and methodologies, as well as exceptional problem-solving and communication skills, are essential. Familiarity with industry-specific regulations and compliance standards is required. The ideal applicant will demonstrate a proven track record of driving operational efficiency and delivering measurable results.
A bachelor’s degree or comparable qualification in Business Administration, Management, or a closely related discipline is required.
With a minimum of three to five years of hands-on experience in supermarket, retail, or hospitality management, you will bring a strong foundation of operational leadership to this role.
Exceptional ability to lead and inspire teams, coupled with a proven track record in managing and developing talent to achieve organizational objectives.
Proven aptitude for organizational tasks and analytical problem resolution.
Requires a strong command of Microsoft Office applications and retail management systems, including expertise in their functionalities and operations.
Proficient in a range of specialized skills and key competencies essential for the role, with a strong emphasis on analytical thinking, problem-solving, and adaptability. Demonstrated ability to leverage technical expertise and industry knowledge to drive results and deliver high-quality outcomes. Excellent communication and interpersonal skills, fostering collaboration and building strong relationships with stakeholders. Proven track record in project management, ensuring timely execution and adherence to objectives. Capable of working independently with minimal supervision while consistently meeting deadlines and performance targets.
Experienced professionals sought to guide and motivate teams, fostering collaboration and driving collective success. The role demands strong interpersonal skills to inspire and coordinate efforts, ensuring alignment with organizational goals. Candidates should demonstrate a proven track record in team leadership, with the ability to mentor members and resolve conflicts constructively. Responsibilities include setting clear objectives, monitoring progress, and cultivating a high-performance culture through accountability and support. Ideal applicants will possess exceptional communication abilities and a strategic mindset to navigate challenges and optimize team productivity.
Skilled in fostering clear, professional relationships and conveying information effectively, both verbally and in writing, is essential. Demonstrated ability to collaborate seamlessly with diverse teams, resolve conflicts tactfully, and build rapport across all levels of an organization is required. Strong aptitude for active listening, empathy, and adapting communication styles to suit different audiences is necessary.
Individuals must possess strong decision-making skills to analyze complex situations, evaluate potential outcomes, and select the most effective course of action promptly and confidently. This includes the capacity to assess risks, prioritize objectives, and make informed judgments under pressure or with incomplete information. Effective decision-makers demonstrate clarity, adaptability, and accountability while balancing strategic goals with practical considerations.
Demonstrates a strong commitment to serving customers with professionalism, patience, and a proactive approach. Ensures all inquiries and concerns are addressed promptly and effectively, prioritizing customer satisfaction at every opportunity. Strives to exceed expectations by identifying needs and offering tailored solutions, fostering long-term relationships through consistent, high-quality interactions. Maintains a positive attitude even in challenging situations, creating a welcoming and supportive experience for every client.
Inventory and operational management encompasses the oversight and coordination of stock levels, order fulfillment, and logistical processes to ensure efficient business operations. This role involves maintaining accurate records of inventory, monitoring supply chain activities, and implementing strategies to optimize resource allocation and reduce operational costs. Responsibilities include managing procurement, tracking product movement, and resolving discrepancies, as well as collaborating with cross-functional teams to align inventory with demand forecasting and production planning. Proficiency in inventory management systems and analytical skills to interpret data trends are essential, along with strong organizational and problem-solving abilities to streamline workflows and enhance overall operational performance.
We welcome applications through our standard application process. Kindly submit your application materials via our designated application portal. Ensure all required documents are attached and your submission complies with the outlined guidelines.
Professional candidates who meet the requirements are encouraged to submit their CV via email to hr.fst@penafortenergy.com, with the job title specified in the subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 7 years
