Job Summary
We are in search of a seasoned and high-performing Supermarket Manager to lead and oversee the daily operations of our supermarket, guaranteeing efficient store performance, outstanding customer service, attainment of sales objectives, effective team leadership, and adherence to company policies and operational standards. The preferred candidate will demonstrate extensive leadership and operational management expertise, with the capacity to coordinate retail functions while supervising kitchen food production, bakery, and restaurant operations to ensure product excellence, operational efficiency, and an outstanding customer experience.
Key duties encompass leading cross-functional project teams, ensuring timely completion of deliverables while maintaining high-quality standards. Additionally, the role involves analyzing complex data to generate actionable insights, identifying process inefficiencies, and implementing strategic improvements. Collaboration with stakeholders at all levels is essential to align objectives, resolve conflicts, and drive consensus on critical decisions. Overseeing budget adherence and resource allocation further ensures operational efficiency and cost-effectiveness across initiatives.
Oversee the daily management and functionality of the retail establishment to ensure optimal performance and customer satisfaction. Direct and support store staff in executing operational duties, including inventory control, merchandising, and adherence to company policies. Maintain high standards of cleanliness, safety, and organization throughout the facility while fostering a productive work environment. Monitor sales metrics, analyze performance trends, and implement strategies to drive efficiency and revenue growth. Collaborate with corporate teams to align store operations with broader business objectives and ensure compliance with all regulatory requirements.
Manage and direct the day-to-day activities of the supermarket to ensure seamless functionality and operational efficiency.
Verify that the store opens and closes in adherence to the established schedule to maintain operational efficiency and customer accessibility.
Maintain a clean, orderly, and welcoming supermarket environment for customers at all times.
Oversee and direct a team of employees, ensuring optimal performance and productivity through effective leadership and guidance. Develop and implement staffing strategies, including recruitment, selection, and onboarding processes, to maintain a skilled and motivated workforce. Monitor employee performance, provide constructive feedback, and facilitate professional development opportunities to enhance individual and organizational growth. Collaborate with department heads to align staffing needs with business objectives and maintain compliance with labor laws and company policies. Foster a positive work environment that promotes engagement, collaboration, and retention.
Responsibilities include overseeing, coordinating, and managing staff members across various departments to ensure efficient workflow and team performance.
Develop and implement staff schedules while efficiently assigning duties to ensure optimal coverage and productivity.
Track employee attendance, punctuality, and performance to ensure consistent productivity and adherence to organizational standards.
Organize and lead staff meetings, and maintain strict compliance with organizational policies.
Assess training requirements and facilitate staff growth initiatives.
Drives sales performance and business growth through strategic initiatives and operational excellence, ensuring revenue targets are met and exceeded while maintaining profitability and customer satisfaction. Develops and implements sales strategies to penetrate new markets, expand customer base, and enhance brand presence. Monitors key performance indicators (KPIs) to assess business performance, identifying trends, opportunities, and areas for improvement. Collaborates closely with cross-functional teams, including marketing, product development, and finance, to align sales objectives with broader business goals. Analyzes market data, competitive landscapes, and customer insights to refine sales approaches and maximize revenue potential. Leads negotiations with key clients and partners to secure high-value contracts and long-term agreements. Ensures compliance with company policies, industry regulations, and ethical standards in all sales activities. Reports on sales metrics, forecasts, and business performance to senior leadership, providing actionable recommendations for continuous growth.
Track sales metrics on a daily, weekly, and monthly basis to evaluate performance trends and ensure alignment with established targets.
Oversee the preparation and production of food items in the kitchen, bakery, and restaurant settings to ensure quality and efficiency.
Formulate and execute strategic initiatives aimed at enhancing revenue streams and increasing profitability.
Drive consistent attainment of sales targets and operational objectives through strategic planning and execution.
Examine reports, identifying areas requiring corrective measures, and propose appropriate actions to address deficiencies.
Responsible for managing inventory levels, tracking stock movements, and ensuring accurate records of merchandise availability, while implementing efficient stock control procedures to minimize discrepancies and prevent shortages. Analyzes inventory data to forecast demand, optimize stock levels, and support procurement decisions. Collaborates with suppliers to resolve delivery issues, verify order accuracy, and maintain timely replenishment. Conducts regular audits to identify discrepancies, reconcile inventory records, and implement corrective actions as needed.
Diligently track inventory levels and manage the replenishment of stock as needed.
Maintain accurate inventory records and reduce stock loss to acceptable levels.
Perform regular stock counts and resolve any discrepancies accordingly.
Ensure products are organized and visually appealing on shelves and displays in accordance with merchandising standards.
We seek a highly motivated individual to join our team as a Customer Service Representative, responsible for delivering exceptional support to our valued clients. The ideal candidate will possess a minimum of two years’ experience in customer service roles, with a proven track record of resolving inquiries efficiently and professionally. Strong communication skills, both verbal and written, are essential, along with the ability to empathize with customers and address their concerns with patience and clarity. Proficiency in CRM software, Microsoft Office Suite, and multitasking in a fast-paced environment are required. Key responsibilities include handling inbound and outbound calls, processing orders, addressing complaints, and ensuring a seamless customer experience. The successful applicant will demonstrate adaptability, problem-solving skills, and a commitment to maintaining high standards of service.
Deliver exceptional customer experiences while adhering to rigorous service standards.
Ensure customer complaints are addressed and issues are resolved in a timely manner.
Foster and sustain strong, mutually beneficial connections with customers to enhance satisfaction and loyalty.
Oversee financial operations and ensure adherence to administrative policies and procedures to maintain robust control systems. Manage budgeting, financial reporting, and compliance with regulatory standards. Supervise administrative functions to enhance efficiency and accuracy in organizational processes. Collaborate with departments to align financial and administrative strategies with overarching business objectives.
Ensure meticulous management of cash transactions and uphold rigorous financial accountability standards for the store.
Oversee expenditures and facilitate initiatives aimed at managing and reducing costs.
Compile and generate comprehensive operational and performance reports tailored for senior management review.
Ensures adherence to all applicable regulatory standards and internal policies while safeguarding sensitive data and systems against unauthorized access or threats. Responsible for implementing robust security measures, conducting thorough risk assessments, and maintaining comprehensive audit trails to verify compliance. Collaborates with cross-functional teams to identify vulnerabilities, develop mitigation strategies, and enforce security protocols across the organization. Requires a strong understanding of industry regulations, cybersecurity best practices, and data protection laws, along with proficiency in relevant tools and frameworks.
Demonstrate adherence to all established company policies and protocols to maintain operational integrity and regulatory alignment.
Ensure adherence to health, safety, and security protocols at all times.
Safeguard organizational resources and uphold operational standards with diligence and precision.
Key Performance Indicators (KPIs) serve as measurable values that gauge the efficiency and success of specific activities and objectives within an organization. These metrics are critical in evaluating progress toward strategic goals, ensuring alignment with broader business targets, and identifying areas for improvement. KPIs provide clear, data-driven insights that inform decision-making, enhance performance tracking, and support accountability across teams and departments. By establishing quantifiable benchmarks, they facilitate continuous monitoring and enable organizations to assess whether their efforts are yielding the desired outcomes.
We aim to achieve substantial revenue expansion through strategic initiatives, market penetration, and client acquisition efforts. This role requires a proven track record of driving sales performance, along with a deep understanding of customer needs and market trends. Key responsibilities include developing and executing targeted sales plans, nurturing client relationships, and collaborating with cross-functional teams to align strategies with organizational objectives. Candidates must demonstrate strong negotiation skills, adaptability to dynamic market conditions, and a commitment to exceeding performance targets.
We prioritize delivering exceptional service to ensure every client experience exceeds expectations. This role requires a commitment to promptly addressing inquiries, resolving issues efficiently, and maintaining a positive, professional demeanor in all interactions. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to handle high-pressure situations with patience and empathy. Responsibilities include actively listening to customer concerns, providing accurate solutions, and following up to confirm resolution satisfaction. Prior experience in customer support or a related field is preferred, along with proficiency in CRM tools and a track record of achieving high satisfaction ratings.
Experienced professionals with strong reliability are sought to join our team, where contributions to staff productivity and punctual attendance play a vital role in maintaining operational excellence.
Maintaining precise inventory records is essential to ensure alignment between physical stock levels and system data. This role demands meticulous attention to detail and the ability to conduct regular audits to verify inventory quantities. Proficiency in inventory management software and strong analytical skills are required to identify discrepancies and implement corrective actions. Additionally, collaboration with procurement and warehouse teams is necessary to resolve discrepancies and enhance overall inventory control.
Maintains responsibility for managing and minimizing stock loss through the implementation of effective control measures and proactive strategies.
Ensures adherence to all relevant operational regulations, standards, and internal policies to mitigate risks and maintain organizational integrity. Monitors ongoing compliance with legal requirements, industry best practices, and ethical guidelines, promptly addressing any deviations or potential gaps. Develops and implements robust compliance frameworks, including training programs and audit protocols, to foster a culture of accountability and continuous improvement. Collaborates with cross-functional teams to interpret regulatory changes, assess their impact on operations, and integrate necessary adjustments efficiently. Conducts periodic reviews and risk assessments to proactively identify compliance vulnerabilities and recommend corrective measures. Serves as the primary point of contact for regulatory inquiries and coordinates responses to ensure timely and accurate reporting.
Seeking a candidate with a minimum of three years of relevant professional experience in the field, along with a bachelor’s degree in a related discipline. Strong analytical skills and proficiency in data interpretation are essential, as is the ability to work both independently and collaboratively within a team. Familiarity with industry-standard software and tools, along with excellent communication and problem-solving abilities, are required. Prior experience in project management or a similar role is preferred.
A minimum of a bachelor’s degree—or an equivalent qualification—in Business Administration, Management, or a closely related discipline is required.
With at least three to five years of hands-on experience in supermarket, retail, or hospitality management, you bring a strong foundation in operational leadership and customer service excellence.
Exceptional ability to lead teams and manage personnel effectively.
Demonstrates strong organizational skills and effective problem-solving capabilities.
Demonstrates strong expertise in Microsoft Office applications and retail management software systems.
Seeking individuals with a strong proficiency in key competencies and specialized skills to excel in this position. The ideal candidate must demonstrate exceptional analytical abilities, effective communication skills, and a proven track record in project management. Additionally, proficiency in industry-specific software and tools is essential, alongside the capacity to collaborate seamlessly with cross-functional teams. A commitment to continuous learning and adaptability in dynamic environments is highly valued.
Demonstrated ability to guide teams and foster collaborative environments, ensuring alignment with organizational goals and driving team performance through strategic direction and mentorship.
Effective communication and strong interpersonal abilities are essential for fostering collaborative relationships and ensuring seamless interactions within the team and with external stakeholders.
Demonstrates strong capacity for making informed and timely decisions.
Proactively addresses customer inquiries with a solutions-focused mindset, ensuring timely and satisfactory resolutions. Maintains a courteous and professional demeanor while handling complaints or requests, striving to exceed customer expectations. Demonstrates empathy and patience in interactions, adapting communication styles to suit diverse customer needs. Seeks feedback to identify areas for improvement and proactively enhances service delivery. Prioritizes customer satisfaction as a key driver of performance and continuous improvement.
Oversee the management of inventory levels and operational processes to ensure optimal efficiency and accuracy in tracking stock, fulfilling orders, and maintaining smooth workflows across departments. Implement and maintain systems to monitor inventory turnover, identify discrepancies, and mitigate potential shortages or excesses. Collaborate with procurement, logistics, and sales teams to align supply with demand, reduce waste, and enhance overall productivity. Analyze performance metrics to refine inventory strategies, streamline operations, and support data-driven decision-making for continuous improvement. Ensure compliance with company policies, industry regulations, and best practices in inventory control and operational workflows.
go to method of application
Prospective applicants who meet the specified qualifications are encouraged to submit their CVs to hr.fst@penafortenergy.com, ensuring the position title is included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 7 years
