Job Summary
Overseeing the operational and transactional activities within Credit Direct is a pivotal responsibility, ensuring seamless process optimization, heightened operational efficiency, and strict adherence to regulatory standards.
The position encompasses a wide range of duties, including but not limited to overseeing daily operations, ensuring adherence to company policies, and maintaining high standards of efficiency and accuracy in all tasks. The role requires meticulous attention to detail, strong organizational abilities, and the capacity to manage multiple projects simultaneously. Additionally, the successful candidate will be responsible for fostering collaboration among team members, resolving conflicts, and providing guidance to junior staff. Proficiency in relevant software, excellent communication skills, and a proactive approach to problem-solving are essential for excelling in this role.
Operations Management oversees the day-to-day functions of an organization, ensuring efficiency and productivity across departments. This role involves coordinating resources, optimizing processes, and implementing strategies to achieve operational goals. Key responsibilities include managing workflows, monitoring performance metrics, and identifying areas for improvement. Operations managers also play a critical role in budgeting, resource allocation, and risk management to support organizational objectives. Strong leadership, analytical skills, and proficiency in operational tools are essential for success in this position.
Lead the formulation and execution of strategic frameworks, operational policies, and procedural guidelines governing business functions, including payments, disbursements, and reconciliation processes.
Responsibilities include managing the day-to-day functions of collateral management, loan processing, repayment tracking, and transaction services.
Deliver all operational tasks with precision, efficiency, and full adherence to organizational policies and applicable regulatory standards.
Formulate and execute operational strategies aimed at boosting productivity, minimizing expenses, and elevating service standards.
Compile and deliver periodic reports summarizing operational efficiency, transactional workflows, and critical performance indicators.
Evaluate operational data to detect patterns, potential enhancements, and opportunities for optimization.
Deliver strategic insights and actionable recommendations to the Divisional Head, Digital Business, informed by thorough analysis.
We seek a dedicated Customer Service professional to handle inquiries and resolve issues with empathy and efficiency. The ideal candidate must possess strong communication skills, both verbal and written, along with a proven ability to remain calm under pressure. Responsibilities include addressing customer concerns promptly, processing orders accurately, and maintaining comprehensive records of interactions. A high school diploma or equivalent is required, and prior experience in a customer-facing role is preferred. Proficiency in basic computer applications and familiarity with CRM systems are essential. The role demands a customer-centric mindset, problem-solving abilities, and a commitment to delivering exceptional service.
Demonstrate exceptional customer service by efficiently overseeing operational workflows and resolving customer inquiries and concerns in a timely manner.
Develop and execute initiatives aimed at improving customer satisfaction and fostering loyalty by ensuring transactions are processed with efficiency and precision.
Ensures adherence to regulatory standards and mitigates organizational risks through systematic oversight and strategic policies. Develops and implements robust compliance frameworks, conducts thorough risk assessments, and monitors emerging regulatory changes to safeguard operations. Collaborates with leadership to integrate risk management into business decisions, ensuring alignment with legal and ethical obligations while optimizing operational resilience.
Ensure adherence to all internal policies, procedures, and regulatory standards across operational activities.
Formulate and execute risk management strategies aimed at reducing operational risks.
Perform periodic audits and evaluations to verify compliance with established regulatory requirements and organizational policies.
Identify, analyze, and implement enhancements to operational workflows and procedures to boost efficiency, reduce waste, and elevate overall performance. Collaborate with cross-functional teams to gather insights, evaluate current processes, and develop data-driven solutions for continuous improvement. Monitor key performance indicators to assess the impact of changes and ensure alignment with organizational objectives. Document process revisions, train staff on new protocols, and foster a culture of accountability and innovation to sustain long-term gains.
To design, develop, and implement innovative process reengineering strategies that continuously enhance business efficiency.
Analyze processes to uncover opportunities for enhancement and introduce industry-leading methodologies that drive operational excellence and maximize productivity.
Partner with diverse teams across the organization to optimize workflows and remove operational inefficiencies.
Oversee and evaluate operational performance metrics to pinpoint opportunities for enhancement.
Manages and leads a team of employees to ensure high performance and productivity. Develops and implements strategies to enhance employee engagement, motivation, and retention. Conducts regular performance reviews, provides constructive feedback, and fosters professional growth through coaching and development opportunities. Collaborates with cross-functional teams to align workforce capabilities with organizational goals. Ensures compliance with labor laws and company policies while promoting a positive, inclusive work environment.
Guide and nurture the operations and transaction service team, fostering an environment of high performance and continuous professional advancement.
Provide the team with essential resources and deliver comprehensive training to enhance their performance and operational efficiency.
Foster teamwork and streamline communication both internally and between departments to enhance overall productivity and cohesion.
Offer clear guidance and delineate roles and responsibilities for team members to ensure alignment and accountability.
Maintain clear and timely communication with team members to ensure they receive accurate information as needed.
Foster strong collaboration and operational efficiency among team members within the department. Establish and maintain smooth coordination and alignment with the processes and teams of other departments.
Drive employee engagement initiatives across the department to foster a collaborative and motivated workforce.
The department’s performance will be planned, supported, and evaluated to ensure optimal outcomes. This involves overseeing team members’ contributions, providing necessary assistance, and assessing their effectiveness to drive continuous improvement and alignment with organizational goals.
Offer technical assistance and empower team members with the essential knowledge and competencies to execute their responsibilities with excellence.
Seeking a highly motivated individual with a minimum of five years of relevant work experience in the field. Must possess strong analytical skills, exceptional communication abilities, and proficiency in industry-standard software and tools. A bachelor’s degree in a related discipline is required, along with a demonstrated track record of successfully managing complex projects from inception to completion. Familiarity with regulatory compliance and industry best practices is essential, as is the ability to work collaboratively in cross-functional teams while meeting strict deadlines.
Hold an accredited degree or professional qualification in your relevant field, ensuring a strong academic foundation and industry-recognized credentials to meet the role’s demands.
A bachelor’s degree in Business Administration, Finance, Operations Management, or a closely related discipline is required. Additionally, a relevant postgraduate qualification, such as a master’s degree or professional certifications like PMP/PRINCE2, Sigma-6, is highly advantageous.
With experience being a key requirement, candidates should possess a proven track record in roles relevant to the position. This encompasses a minimum number of years in similar work environments, along with expertise in industry-specific tools, software, or methodologies essential for success. The ideal candidate will demonstrate hands-on experience in executing key responsibilities, resolving challenges effectively, and contributing to team objectives. Prior exposure to similar projects or initiatives is highly advantageous, as it ensures familiarity with potential scenarios and enhances problem-solving capabilities.
With a minimum of five years of experience in a senior supervisory capacity within the financial services sector, the ideal candidate will bring a proven track record of leadership and expertise to this role.
Seeking candidates with a minimum of eight to ten years of operations management experience, ideally within financial services or lending institutions.
Accomplished in leading and directing operational teams alongside refining and enhancing process efficiencies.
A strong expertise in operational management and process enhancement is required.
Proficient in operational principles, practices, and the regulatory environment, including relevant policies.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
8 years
