Responsibilities encompass managing a diverse array of tasks to ensure operational efficiency and team success. Key duties include leading project execution, coordinating cross-functional teams, and overseeing daily workflows to meet organizational objectives. Additional responsibilities involve analyzing performance metrics, identifying areas for improvement, and implementing strategic solutions to enhance productivity. The role requires fostering collaboration, communicating effectively with stakeholders, and maintaining high standards of accountability throughout all initiatives.
Professionals in this role are responsible for greeting guests upon arrival, completing their registration, confirming their identification, distributing room keys, and finalizing bills and payments as they prepare to depart.
Reservations & Admin: Responsible for managing bookings, processing modifications, and handling cancellations through phone, email, or in-person interactions. Additionally, they ensure the maintenance of precise and up-to-date room inventory records.
Respond to guest inquiries about hotel amenities, services, and nearby attractions, providing detailed and courteous assistance. Perform concierge-level tasks, including arranging transportation, tours, and other guest requests as needed.
Conflict Resolution: Professionally addressing and resolving guest complaints—including room-related issues—to ensure their satisfaction.
Coordinates with housekeeping, maintenance, and management teams to confirm room readiness and address special requests efficiently.
Ensuring the security and safety of guests involves overseeing controlled access to rooms, safeguarding guests’ valuables, and strictly adhering to established safety protocols.
Must have 5+ years of experience in a similar role, with a strong background in project management and strategic planning. Bachelor’s degree in Business Administration, Finance, or a related field required; MBA or advanced degree preferred. Proven ability to lead cross-functional teams, manage budgets up to $2M, and deliver projects on time and within scope. Excellent communication and stakeholder management skills are essential. Experience with ERP systems, data analysis, and process optimization is highly desirable.
Candidates must meet the minimum requirement of possessing relevant qualifications and a minimum of three years of professional experience.
Interested and qualified candidates are invited to submit their CV by email to hotel.manager@carlson-hotel.com, with the position title included in the subject line. Please note that this is a high-priority recruitment, and qualified applicants should be prepared to commence employment without delay.
Qualifications
BA/BSc/HND
Experience Required
3 years
