Operations / Restaurant Management is responsible for overseeing daily restaurant operations, ensuring compliance with food safety standards, and maintaining exceptional customer service. The department manages staff scheduling, inventory control, and financial reporting while upholding operational efficiency and profitability. Candidates must possess strong leadership skills, experience in restaurant management, and a proven ability to drive team performance. Proficiency in POS systems, budget adherence, and regulatory compliance is essential.
Reports directly to the Operations Manager, Regional Manager, or Business Owner, as applicable.
Yenagoa serves as the primary location for this role, offering a strategic base for responsibilities associated with the position. The individual in this role will be expected to operate primarily from this site, engaging with local teams and stakeholders while fulfilling key duties and objectives tied to the position’s requirements.
Job Summary
The Restaurant Outlet Manager oversees the day-to-day functions of the establishment to uphold operational efficiency, financial performance, guest satisfaction, and adherence to corporate standards and food safety protocols. This position entails leading front-of-house teams, collaborating with kitchen personnel, overseeing inventory and financial oversight, and maintaining seamless restaurant operations around the clock.
Oversee and execute a comprehensive range of duties, including but not limited to strategic planning, operational management, and performance monitoring to ensure organizational objectives are met. Develop and implement policies, procedures, and best practices to enhance efficiency, productivity, and compliance with industry standards. Collaborate with cross-functional teams to align departmental goals with broader company initiatives, fostering a cohesive and results-driven work environment. Monitor key performance indicators, analyze data trends, and provide actionable insights to senior leadership to support informed decision-making. Ensure adherence to regulatory requirements, risk management protocols, and ethical guidelines to maintain organizational integrity and accountability.
Overseeing the day-to-day functions of a department or organization, Operations Management ensures efficient workflows, optimal resource allocation, and adherence to strategic objectives. This role demands expertise in process optimization, performance metrics, and cross-functional coordination to enhance productivity and quality. Key responsibilities include implementing operational policies, managing supply chains, and leading continuous improvement initiatives. Candidates must possess strong analytical skills, leadership capabilities, and proficiency in data-driven decision-making to drive sustainable growth and operational excellence.
Responsible for managing the restaurant’s daily activities to guarantee efficient and seamless service delivery.
Facilitate seamless communication and collaboration between kitchen and service staff to maintain operational efficiency and customer satisfaction.
Oversee the restaurant’s daily opening and closing routines to ensure all operational procedures are executed properly.
Maintain a constant supply of food items, beverages, and necessary service materials at all times to support seamless operations.
Ensure the restaurant adheres to rigorous cleanliness, hygiene, and organizational protocols in compliance with food safety regulations.
Maintain adherence to established company policies and standard operating procedures at all times.
Oversee the efficiency of table turnover and the pace of service, particularly during high-traffic periods.
Experienced professionals are sought to oversee and manage teams, providing guidance, direction, and support to ensure optimal performance and productivity. This role entails the responsibility of supervising team members, fostering a collaborative work environment, and addressing any performance or operational challenges that may arise. Candidates should possess strong organizational skills, the ability to delegate tasks effectively, and a track record of leading teams to achieve strategic goals.
Manage and oversee the performance of waitstaff, cashiers, kitchen support personnel (when relevant), and other outlet team members.
Develop and oversee staff duty rosters while coordinating shift schedules.
Track and oversee employee attendance, timeliness, adherence to grooming standards, and overall performance.
Deliver hands-on instruction in customer service best practices and professional etiquette standards.
Foster collaboration between the kitchen team and front-of-house personnel to ensure seamless service and operational excellence.
You are responsible for addressing staff concerns, promptly identifying serious issues, and escalating them as needed to ensure timely resolution and maintain a productive work environment.
We seek a highly motivated professional to oversee and enhance customer service operations, ensuring exceptional client experiences and fostering long-term relationships. Key responsibilities include leading a team of customer service representatives, implementing service standards, resolving escalated issues, and analyzing performance metrics to drive continuous improvement. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in customer service management, with a minimum of 5 years of relevant experience. Proficiency in CRM systems, data-driven decision-making, and a customer-centric approach are essential. Additionally, the role requires the ability to collaborate cross-functionally, develop training programs, and uphold service excellence across all touchpoints.
Maintain a consistently high standard of courteous and efficient service for every guest encounter.
Address customer concerns with professionalism, ensuring issues are resolved promptly and effectively.
Oversee guest feedback management and initiate enhancements based on evaluations.
Create and uphold a warm, inviting dining environment designed to foster customer loyalty and encourage return visits.
Deliver service that consistently meets or exceeds organizational benchmarks and performance guidelines established by company leadership.
Drives sales growth and enhances revenue performance through strategic initiatives and targeted efforts, ensuring sustained profitability and market expansion.
To propel restaurant sales, we aim to meet and surpass revenue targets consistently.
Monitor daily sales performance and prepare reports.
Promote menu specials, combo offers, and seasonal promotions.
Implement strategies to increase walk-in traffic and repeat customers.
Employ staff-focused engagement tactics to enhance the sale of food and beverage offerings.
Maintain accurate tracking and management of stock levels to ensure optimal inventory control, including monitoring supply and demand trends, conducting regular audits, and reconciling discrepancies to prevent shortages or overstock situations. Implement efficient stock rotation practices to minimize waste and ensure product freshness, while adhering to company policies and regulatory standards. Prepare detailed reports on inventory performance, including turnover rates, stock aging, and replenishment needs, to support data-driven decision-making. Collaborate with procurement and warehouse teams to refine ordering processes, optimize storage solutions, and align inventory levels with operational requirements.
Monitor and track the inventory levels of food products, beverages, and other essential restaurant supplies to ensure adequate stock availability.
Collaborate proactively with procurement and store teams to ensure prompt stock replenishment.
Perform regular stock counts and reconciliation procedures to ensure accuracy and account for discrepancies.
Execute measures to reduce waste, spoilage, and theft to the fullest extent possible.
Ensure the correct storage of both perishable and non-perishable items.
Overseeing financial operations, this role involves meticulous budget planning, precise financial reporting, and strategic fiscal analysis to ensure organizational stability and growth. Key responsibilities include managing expenditures, optimizing revenue streams, and providing data-driven insights to guide executive decision-making. Candidates must possess a bachelor’s degree in finance, accounting, or a related field, supplemented by at least five years of progressive experience in financial management, preferably within a corporate or nonprofit setting. Proficiency in financial software, advanced Excel skills, and strong analytical abilities are essential, along with excellent communication skills to present complex financial information clearly. Certification such as CPA or CFA is highly valued.
Responsible for overseeing daily cash management activities and ensuring accurate reconciliation processes.
Oversee point-of-sale transaction processing to verify precision and adherence to established standards.
Compile and present daily and weekly sales reports to provide comprehensive insights into performance metrics and trends.
Facilitate cost control measures with a focus on monitoring food expenditures to ensure financial efficiency.
Maintain accountability for cashiers and shift supervisors to ensure adherence to established standards and procedures.
Ensures adherence to regulatory standards and maintains food safety protocols throughout all operational processes. Develops, implements, and monitors compliance programs to mitigate risks and ensure full alignment with industry regulations and company policies. Conducts routine audits and inspections to verify adherence to food safety guidelines, including proper handling, storage, and preparation of food products. Identifies potential hazards, investigates incidents, and recommends corrective actions to prevent recurrence. Trains and educates staff on food safety best practices, regulatory requirements, and internal procedures. Collaborates with cross-functional teams to integrate compliance and safety measures into daily workflows. Maintains accurate records, documentation, and reporting demonstrating regulatory compliance and support continuous improvement initiatives.
Maintain adherence to all applicable food safety and hygiene standards and regulations throughout all operational processes.
Ensure that all dining and service areas are consistently maintained in accordance with established cleanliness standards.
Ensure adherence to established food handling protocols by all staff members.
Responsible for managing and updating operational records and documentation to ensure accuracy and compliance with established standards.
Maintain strict compliance with all established company policies and applicable regulatory mandates.
Track and evaluate critical performance metrics (KPIs) to assess operational efficiency, identify areas for improvement, and ensure alignment with organizational objectives, providing data-driven insights to support strategic decision-making and drive continuous enhancement across key business functions.
Consistently meet or surpass established sales targets through strategic planning and diligent execution, ensuring revenue growth and market expansion.
We are seeking a dedicated Customer Satisfaction Specialist to ensure exceptional service and maintain high ratings. The ideal candidate will have a proven track record of enhancing customer experiences and resolving issues promptly. Responsibilities include analyzing feedback, addressing complaints, and implementing strategies to improve overall satisfaction. A strong understanding of customer service best practices and excellent communication skills are essential. Proficiency in CRM systems and data analysis tools is preferred. The role requires a proactive approach to identifying trends and driving continuous improvement in customer relations.
Ensuring prompt and high-quality service delivery is paramount to our operations. We prioritize efficiency and excellence to meet and exceed client expectations consistently.
Facilitates collaboration among team members and enhances individual work efficiency to drive overall organizational success.
Maintaining precise inventory records and managing stock levels are critical responsibilities to ensure operational efficiency. This role demands meticulous attention to detail, proficiency in inventory management systems, and the ability to reconcile discrepancies promptly. Strong analytical skills are essential for identifying trends, forecasting demand, and implementing corrective actions as needed. Additionally, the position requires effective communication to coordinate with procurement, sales, and warehouse teams, ensuring alignment with organizational goals. Candidates must possess a track record of accuracy and reliability in handling high-volume inventory data while adhering to established protocols.
Reduction in food wastage and losses
Compliance with hygiene and safety standards
Qualifications and Requirements
Bachelor’s degree in Business Administration, Hospitality Management, or related field (preferred).
We seek candidates with a minimum of two to four years of hands-on experience in restaurant, hospitality, or outlet management, including supervisory roles.
Demonstrates exceptional ability to lead teams and coordinate efforts effectively.
Proven ability to communicate effectively and build strong interpersonal relationships.
Demonstrates strong aptitude for analyzing challenges and making well-reasoned, timely decisions.
Thrives in dynamic, high-volume restaurant settings with the capacity to maintain efficiency and composure under pressure.
Demonstrates strong competency in utilizing Microsoft Office applications and point-of-sale (POS) systems with precision and efficiency.
Proficiency in food safety protocols represents a valuable asset for this role.
Demonstrates proficiency in strategic thinking, analytical problem-solving, and effective communication while maintaining a results-driven orientation and a commitment to continuous improvement. Exhibits strong interpersonal skills, enabling collaboration with cross-functional teams and stakeholders to achieve organizational objectives. Adapts readily to changing priorities and demonstrates resilience in high-pressure environments. Possesses exceptional organizational and time-management abilities to prioritize tasks efficiently. Shows dedication to professional development through ongoing learning and seeks opportunities to enhance technical and leadership competencies.
Demonstrate the ability to guide and oversee teams, ensuring effective performance and collaboration through strategic direction and mentorship.
We are seeking a dedicated professional committed to delivering exceptional customer service experiences. The ideal candidate will have a strong background in client interaction, problem resolution, and maintaining high standards of professionalism. Key responsibilities include addressing inquiries promptly, resolving issues efficiently, and ensuring customer satisfaction through attentive and courteous communication. A proactive approach to identifying and addressing customer needs is essential, along with the ability to adapt to various customer service scenarios. Excellent verbal and written communication skills, as well as a keen attention to detail, are required to excel in this role.
Demonstrates a strong aptitude for sales, consistently striving to meet and exceed targets while actively engaging with clients to understand their needs and provide tailored solutions. Exhibits persuasive communication skills and a proactive approach to identifying opportunities in both existing and potential markets. Maintains accurate records of sales activities and ensures timely follow-ups to foster long-term customer relationships and drive revenue growth. Possesses a deep understanding of sales methodologies and the ability to adapt strategies to meet evolving business demands.
Meticulous attention to detail is essential for ensuring accuracy and consistency in all tasks performed. The ideal candidate must demonstrate precision in their work, carefully reviewing information to identify and correct errors. Strong organizational skills are required to manage multiple responsibilities efficiently while maintaining high standards of quality. This role demands a methodical approach to problem-solving and a commitment to delivering flawless results through thorough verification and validation processes.
Effectively mediates disputes and facilitates constructive dialogues to achieve mutually satisfactory resolutions. Identifies underlying issues and root causes of conflicts, employing active listening and empathy to understand all perspectives. Develops and implements tailored strategies to address interpersonal, team, or organizational challenges, ensuring fairness and alignment with company policies and values. Collaborates with stakeholders at all levels to foster a positive and inclusive work environment, promoting open communication and conflict prevention. Monitors progress and evaluates the effectiveness of resolution efforts, adjusting approaches as needed to sustain long-term harmony and productivity.
Manages time effectively to meet deadlines and prioritize tasks efficiently.
We uphold the highest standards of accountability and integrity in all aspects of our work. This role demands unwavering honesty, ethical conduct, and a commitment to transparent practices in every task performed. Candidates must demonstrate a strong moral compass, reliability in meeting obligations, and a dedication to maintaining trust through consistent, principled behavior.
Working Conditions
Ability to work shifts, weekends, and public holidays where required.
Ability to stand and move around the restaurant floor for extended periods.
Work in a fast-paced, customer-focused environment.
Interested candidates meeting the specified qualifications are invited to submit their CVs and cover letters via email to recruitment@domeoresources.org, with “Restaurant Manager Senator” included in the subject line, no later than the application deadline.
Shortlisted applicants will receive notification of their selection.
Qualifications
BA/BSc/HND
Experience Required
2 years
