Duties and Responsibilities
Ensure the smooth running of service when you are on duty.
Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
Be flexible in assisting around the Hotel in response to business and guest needs.
Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.
Assist in the training and induction of new staff in conjunction with the Heads of Department.
Ensure the security of the hotel, stocks and keys at all times whilst on duty.
Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
Identify and report maintenance requirements/hazards in the workplace.
Assume responsibility whilst on duty for any emergency situations in line with procedures.
Attend any training meetings as required.
Oversee front desk, reservations, and check-in/check-out
Handle guest complaints and special requests
Coordinate with housekeeping, maintenance, and F&B
Monitor cash handling and end-of-day procedures
Ensure company policies and procedures are followed
Support and supervise staff during the shift
Manage incidents and emergencies
Report to the general manager on operational issues
Qualifications
Experience in front office or hotel operations
Strong communication and problem-solving skills
Ability to work under pressure and irregular hours
Familiarity with PMS and hotel systems
Leadership and team management skills.
Interested and qualified candidate should send their CV to: Augutina21@gmail.com using the job title as a subject the email.
