JOB PURPOSE:
Ensures the Regional Offices function with maximum efficiency and effectiveness.
Recruit, onboard, and oversee the performance of Agent Managers and Agents while establishing and maintaining customer accounts in alignment with established KPIs.
Facilitate and oversee transactions for accounts and agents to optimize revenue generation and ensure profitability for the bank.
JOB RESPONSIBILITIES:
Develop and enhance visibility of Hope PS Bank’s products and services to target audiences.
To guarantee that Regional Heads consistently achieve their weekly and monthly targets, it is essential to focus on key performance indicators (KPIs) such as agent recruitment, account opening, and other designated metrics.
Ensure that all branches provide comprehensive training to new agents prior to their onboarding.
Oversee and regulate agent transactions across multiple sites to ensure accuracy and compliance with established protocols.
Collaborate effectively with IT teams and external vendors to ensure optimal product performance.
Foster increased engagement and utilization of Hope PS Bank accounts among customers to ensure optimal transaction volumes and service adoption.
Develop and execute targeted marketing and communication initiatives designed to enhance sales performance within designated regions.
Oversee and execute continuous marketing and promotional initiatives to drive brand awareness and engagement.
Oversee, track, and evaluate the performance of Regional Staff to ensure alignment with organizational objectives.
Developing comprehensive performance analyses and formulating strategic action plans based on findings.
Analyzing up-to-date industry and market trends to inform strategic business enhancements and drive continuous improvement.
To sustain and enhance the ongoing development of the bank’s agents, overseeing their performance and fostering their professional advancement is essential.
Equip agents with comprehensive training on all newly launched banking services to ensure full proficiency and effective customer support.
Support the Chief Marketing Officer by executing additional tasks and special projects as directed, ensuring alignment with strategic objectives and operational needs.
Responsibilities may also include additional duties as assigned by management from time to time.
EDUCATION:
A bachelor’s degree in any field is mandatory, with a master’s degree or MBA qualification being advantageous.
A strong command of both written and verbal communication skills is essential for fulfilling the responsibilities associated with this role. The ideal candidate will demonstrate proficiency in [specific skills, e.g., project management, data analysis, or software proficiency], as well as the ability to work collaboratively within a team environment. Prior experience in [relevant industry or field] is highly preferred, along with a track record of successfully managing [specific tasks or projects]. Attention to detail, problem-solving capabilities, and adaptability to changing priorities are also key qualifications for this position. Additionally, candidates should possess [any required certifications, degrees, or technical skills] to ensure alignment with the job’s demands.
Agent Network Management involves overseeing and optimizing a network of agents to ensure efficient operations and customer satisfaction. This role requires strong leadership and interpersonal skills to coordinate and motivate a team of agents, as well as the ability to analyze performance metrics and implement improvement strategies. Responsibilities include recruiting and training new agents, setting performance goals, monitoring daily activities, and providing ongoing support and feedback. Additionally, the position demands problem-solving abilities to address challenges and enhance team productivity, along with proficiency in relevant software tools to track progress and generate reports.
Develop and execute comprehensive business strategies and strategic plans to drive organizational growth, profitability, and sustainability. Establish clear objectives, performance metrics, and actionable initiatives that align with long-term vision and stakeholder expectations. Continuously monitor market trends, competitive dynamics, and internal capabilities to refine strategies and capitalize on emerging opportunities. Ensure seamless integration across departments, fostering collaboration to achieve cohesive and measurable outcomes.
You will be responsible for leading and inspiring the team to achieve outstanding results, ensuring each member is motivated and aligned toward shared objectives.
Sales professionals with a strong background in product management are sought after.
Analytics expertise and experience in data mining are essential. Candidates should possess a strong ability to analyze complex datasets, identify meaningful patterns, and derive actionable business insights. Proficiency in statistical analysis, predictive modeling, and data manipulation tools is required. Additionally, familiarity with machine learning techniques and data visualization platforms is preferred to support strategic decision-making and operational efficiency.
Proficiency in Microsoft Office Suite applications is required.
Budgeting and financial reporting responsibilities encompass the preparation, analysis, and presentation of financial data to support strategic decision-making and ensure fiscal accountability. This role requires meticulous attention to detail in tracking expenditures, forecasting future financial performance, and generating accurate reports for stakeholders. Proficiency in accounting software and spreadsheet tools is essential, along with the ability to interpret financial trends and provide actionable insights. Strong communication skills are necessary to convey complex financial information clearly to non-financial audiences.
Proficiency in project management methodologies and practices is required.
Proficiency in the Agency Banking ecosystem is required.
Proactive collaborator who thrives in team-oriented environments, contributing effectively to shared goals through active engagement and mutual support. Demonstrates strong interpersonal skills to foster productive working relationships, resolve conflicts, and enhance team cohesion. Values diverse perspectives and encourages inclusive participation to drive collective success and innovation.
Demonstrates exceptional leadership capabilities and strong interpersonal skills.
Capable of effectively managing time with precision and efficiency is essential.
Exceptional interpersonal and communication skills, with a strong aptitude for building and maintaining professional relationships.
Demonstrates strong multitasking skills to effectively manage and successfully deliver multiple projects concurrently.
Capable of articulating performance-related concerns to leadership in a clear and constructive manner, while also proposing viable solutions for consideration.
We are seeking a candidate with substantial professional experience in the relevant field, ensuring a strong foundation for the role. The ideal applicant will bring a minimum of [X] years of hands-on experience, demonstrating expertise through prior engagements in comparable positions. Familiarity with industry best practices and a proven ability to deliver results in dynamic environments are essential. Candidates should possess a track record of meeting deadlines, solving complex challenges, and contributing to strategic initiatives aligned with organizational goals.
A minimum of seven years of relevant professional experience is required.
Qualified and enthusiastic applicants are encouraged to submit their CV via email to recruitment@hopepsbank.com, ensuring the subject line clearly specifies the position being applied for.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 8 years
